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STARPLUS DHS-L Technical Manual

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Summary of Contents for STARPLUS Starplus DHS-L

  • Page 1 DHS-L The Answer To Your Company’s Growing Communication Needs Technical Manual...
  • Page 3 ® S T A R P L U S ™ D H S - L K ey Te l ep ho n e Sy st e m T ec h nic a l Ma n ua l Issue 2 - October 2001...
  • Page 4 VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 5: Table Of Contents

    Contents Introduction Regulatory Information (U.S.A.) ....................1-3 Telephone Company Notification ..................1-3 Incidence of Harm ........................1-3 Changes in Service ........................1-3 Maintenance Limitations ......................1-4 Hearing Aid Compatibility ......................1-4 UL/CSA Safety Compliance .....................1-4 Notice of Compliance .......................1-4 Toll Fraud and DISA Disclaimer ....................1-4 Description and Installation DHS-L General Description ......................2-3 System Technology ........................2-3 System Components .........................2-3...
  • Page 6 Contents System Programming Tables ....................3-7 Database Programming Procedural Flow .................3-34 Feature Code Table ........................3-40 System Numbering Plan ......................3-43 ADP Modular Jack ..........................3-44 Alarm Clock ............................3-44 Attendant .............................3-45 Attendant Administration ......................3-46 System Service Mode ........................3-46 Automatic Busy Redial (ABR) ......................3-47 Background Music ..........................3-48 Busy Lamp Field (BLF) ........................3-48 Combination DSS/BLF ......................3-49 Call Abandon ............................3-49...
  • Page 7 Contents CO Line ..............................3-74 Assignment ..........................3-74 Connecting Two Systems Using T-1 ..................3-75 Tenant Group ..........................3-75 Receive Assignment ........................3-76 Automatic Selection ........................3-76 Call Discrimination ........................3-77 Signaling ............................3-78 Type Assignment ........................3-79 CO-Use Indication ..........................3-80 Conference ............................3-80 Supervised ............................3-80 Unsupervised ..........................3-81 Conference Time ........................3-82 Day/Night Service ..........................3-83 Dial Pulse to DTMF Conversion ....................3-83...
  • Page 8 Contents Message ..............................3-105 Outgoing ............................3-105 Premise (Messages) ........................3-107 Message Waiting ..........................3-110 Music-on-Hold (MOH) ........................3-112 Mute ...............................3-112 Muted Ringing ............................3-112 On Hook Dialing ..........................3-113 Page ................................3-113 Allow/Deny ...........................3-114 Meet Me ............................3-114 Pause ..............................3-115 Private Line ............................3-116 Pulse To Tone Switch-Over ......................3-116 Recall (Transfer Recall) ........................3-117 Reminder Tones ..........................
  • Page 9 Contents Voice Recorder ...........................3-145 Volume Control ..........................3-146 Warning Tone .............................3-146 Warning Time ..........................3-146 Voice Mail .............................3-147 SLT Features and Operation SLT Feature Code Table ........................4-3 Alarm Clock ............................4-5 Set ..............................4-5 Cancel .............................4-5 Call Back ..............................4-5 Clear ..............................4-5 Call Brokering ............................4-6 Call Forward ............................4-6 Busy ..............................4-6 Cancel .............................4-6...
  • Page 10 Contents Meet Me Answer (Meet Me Page) ..................4-14 Station Group ..........................4-14 System All Call ..........................4-14 Tenant Paging (All Groups) ....................4-14 Port Numbering ..........................4-14 2-Port Analog Adapter ......................4-15 Speed Dialing (ABBR) ........................4-16 Dialing ............................4-16 Storing ............................4-16 Station Lock ............................4-17 Password Change ........................4-17 Unlock ............................4-17 Transfer ..............................4-17...
  • Page 11 Figures Figures DHS-L KSU (cover removed) ........................2-5 KSU Layout ..............................2-6 Power Supply ..............................2-7 MPB ................................... 2-9 MISB Layout ..............................2-11 DTMF Receiver Board ..........................2-12 T1IB Board ............................... 2-12 LCOB-8 (8-Circuit Loop Start Board) ...................... 2-13 DTIB-8 (8-Circuit Digital Telephone Board) ..................
  • Page 12 Tables viii Tables FCC Compliance ............................1-3 RS-232C DB-9 Connector ........................... 2-8 MPB Specifications ............................2-9 MISB Function Specifications ........................2-10 Digital Hybrid System Capacities ......................2-20 Electrical Specifications ..........................2-23 Environmental Specifications ........................2-23 Unit Specifications ............................2-24 Maximum Cable Length ..........................2-25 Dialing Specifications ..........................
  • Page 13 Tables Key Telephone / SLT Telephones Dead ....................6-5 Erratic Key Telephone Operation ......................6-6 Key Telephone (cannot be heard) ......................6-6 Key Telephone (cannot hear) ........................6-7 Speakerphone (cannot be heard) ......................6-7 No Sound From Speaker ..........................6-7 Static/Noise During Conversation ......................
  • Page 14 N O T E S » » » » » » » » » » » » » »...

  • Page 15: Introduction

    Introduction ® The information necessary to install, program, operate, and maintain the STARPLUS systems is addressed in this manual. DHS-L™...

  • Page 17: Regulatory Information (U.s.a.)

    Regulator y Info rmation (U.S.A.) Chapte r 1 - Introduction Regulatory Information (U.S.A.) The Federal Communications Commission (FCC) has established rules that allow the direct connection of the DHS-L systems to the telephone network. Certain actions must be undertaken or understood before the connection of customer-provided equipment is completed.

  • Page 18: Maintenance Limitations

    Vodavi has made every reasonable effort to ensure that this product works in most business environments. However, there may be some environments (RFI and EFI) in which this product may not work properly.

  • Page 19: Description And Installation

    Description and Installation STARPLUS DHS-L™ Digital Hybrid System is a full-featured digital key telephone system. The common system architecture supports two digital telephone models, a Direct Station Selector and an expandable analog adaptor interface. DHS-L designed to meet the telecommunications needs of small-to-medium sized...

  • Page 21: Dhs-L General Description

    DHS- L Gener al D esc riptio n Chapter 2 - Description a nd Installation DHS-L General Description System Technology DHS-L product line incorporates state of the art digital technology for voice switching and call processing utilizing Pulse Code Modulation and Time Division Multiplexing (PCM/TDM).

  • Page 22: External Components

    DHS- L Gener al Descr iption Chapter 2 - Description and Installation 24-Channel T1 Digital Trunk Interface Board (T1IB) DTMF Receiver (mounts on MISB) External Components Executive Key Telephone Enhanced Key Telephone 2-Port Analog Adapter 2-Port SLT Expansion Direct Station Selector (DSS) Key telephones are available in two colors: Off White, and Charcoal Gray.

  • Page 23: Key Service Unit

    DHS- L Gener al D esc riptio n Chapter 2 - Description a nd Installation Key Service Unit The KSU is encased in metal with a removable front cover. The KSU dimensions are: Width: 21.6 in. Height: 18.1 in. Depth: 15 in. Two large slots located on the back of the KSU are designed for wall mounting via a wall mount bracket.

  • Page 24: Ksu Layout

    DHS- L Gener al Descr iption Chapter 2 - Description and Installation Cabinet Layout The cabinet consists of two sections (refer to Figure 2-1 The three slots on the left side are reserved for the control cards. - The first control card slot is reserved for the MPB. - The second control card slot is reserved for the MISB.

  • Page 25: Power Supply

    DHS- L Gener al D esc riptio n Chapter 2 - Description a nd Installation Power Supply The system’s power supply plugs into a dedicated circuit equipped with 117VAC +/-10%. The power supply receives single-phase main power (117 VAC at 60 Hz) and converts it to approximately 35 VDC for internal system usage, with 24 VDC battery backup interface.

  • Page 26: Main Processing Board (Mpb)

    DHS- L Gener al Descr iption Chapter 2 - Description and Installation Main Processing Board (MPB) The MPB contains all of the necessary circuitry to operate the system. The MPB also contains the system memory and maintains a customer-related database in system RAM. All call processing and system maintenance are performed by the MPB.

  • Page 27: Mpb Specifications

    DHS- L Gener al D esc riptio n Chapter 2 - Description a nd Installation The MPB is depicted in Figure 2-4; specifications are listed in Table 2-2 Figure 2-4: MPB Table 2-2: MPB Specifications Mircoprocessor Intel 8088-2 Compatible at 16 MHz System EPROM 512 KB System RAM...

  • Page 28: Miscellaneous Service Board (Misb)

    2-10 DHS- L Gener al Descr iption Chapter 2 - Description and Installation Miscellaneous Service Board (MISB) The MISB has the necessary circuitry required to perform conferencing, paging, tone and cadence generation, Music-On-Hold (MOH) and Background Music (BGM), internal melody generation, and multi-purpose dry relay contacts (specifications are listed in Table 2-3 ).

  • Page 29: Misb Layout

    DHS- L Gener al D esc riptio n 2-11 Chapter 2 - Description a nd Installation Figure 2-5 displays the MISB board. Figure 2-5: MISB Layout All connections to the MISB are made through a 24-pin champ amphenol-type connector on the front of the MISB. The MISB can accommodate an optional piggyback DTMF receiver for an additional eight receivers and eight dial tone detectors for use in configurations containing many analog telephone ports.

  • Page 30: Peripheral Cards

    2-12 DHS- L Gener al Descr iption Chapter 2 - Description and Installation Peripheral Cards DTMF Receiver Board The DTMF is a small card mounted as a piggyback on the MISB. The DTMF Receiver card contains 8 DTMF receivers and 8 dial tone detectors to provide additional resources to the system when needed.

  • Page 31: Lcob-8 (8-Circuit Loop Start Board)

    DHS- L Gener al D esc riptio n 2-13 Chapter 2 - Description a nd Installation LCOB-8 Board 8-Circuit Loop Start (LCOB-8) provides all outbound and inbound call supervision on the necessary circuitry for the connection of eight CO lines. The nominal impedance of each Ω...

  • Page 32: Dtib-16 (16-Circuit Digital Telephone Board)

    2-14 DHS- L Gener al Descr iption Chapter 2 - Description and Installation DTIB-16 Board Each 16-Circuit Digital Interface Board (DTIB-16) supports up to 16 stations. Each station is connected to the 16-Circuit Digital Telephone board through a single twisted wire pair. A single 36-pin champ amphenol-type connector, located on the front panel of the card, provides the wiring to the card.

  • Page 33: Enhanced Key Telephone

    DHS- L Gener al D esc riptio n 2-15 Chapter 2 - Description a nd Installation Digital Key Telephones DHS-L supports two proprietary digital key telephones (Enhanced and Executive). All key telephone models operate on one single twisted pair and provide D/A and A/D conversion at the terminal.
  • Page 34 2-16 DHS- L Gener al Descr iption Chapter 2 - Description and Installation Executive Key Telephone The Executive Key Telephone model has a 2 x 16, 32-character Super Twist LCD display, with three interactive Soft Buttons to enhance system features operation. The Super Twist LCD eliminates the need for contrast adjustment and enhances angled viewing position clarity of displayed data.

  • Page 35: Direct Station Selector (Dss) Console

    DHS- L Gener al D esc riptio n 2-17 Chapter 2 - Description a nd Installation Direct Station Selector (DSS) Console A Direct Station Selector (DSS) Console is also available on the DHS-L. Four DSS Consoles may be assigned to a station. Each DSS Console uses one Digital Station Port. The DSS Console buttons are programmed by the Station User using the FEAT + # + 4 command, then pressing the button on the DSS to be programmed.

  • Page 36: 2-Port Analog Adapter

    2-18 DHS- L Gener al Descr iption Chapter 2 - Description and Installation 2-Port Analog Adapter A 2-Port Analog Adapter is optionally available which will support most auxiliary equipment within a business environment such as fax machines, answering devices and Single Line Telephones (SLT).

  • Page 37: Two-Port Analog Expander

    DHS- L Gener al D esc riptio n 2-19 Chapter 2 - Description a nd Installation Two-Port Analog Expander A 2-Port Analog Expander module is optionally available and is designed to be installed inside the 2-Port Analog Adapter housing. The 2-Port Analog Expander provides the same interface capabilities of the 2-Port Analog Adapter and is in fact comprised of the same circuit board used inside the 2-Port Analog Adapter.

  • Page 38: Dhs-L Technical Specification Tables

    2-20 D HS-L Tec hni cal Spec ific ation Tabl es Chapter 2 - Description and Installation DHS-L Technical Specification Tables Table 2-4: Digital Hybrid System Capacities Component Description System Programming Memory Protection 300 Hours on a fully-charged battery (internal Nimh battery requires 14 continuous-powered hours of system operation to become fully charged.) Ports:...
  • Page 39 DHS- L Techni cal Speci fi catio n Tab les 2-21 Chapter 2 - Description a nd Installation Table 2-4: Digital Hybrid System Capacities Component Description Hunt Groups Members per Group Group Types VA and UCD Voice Mail Groups: 1 (Selected as VM type from HG) Members (ports): 24 (programmable under UCD groups) Integration Method:...
  • Page 40 2-22 D HS-L Tec hni cal Spec ific ation Tabl es Chapter 2 - Description and Installation Table 2-4: Digital Hybrid System Capacities Component Description Message - Executive Preprogrammed 6 Preprogrammed; 1 Personal per station Message Waiting 40 Simultaneous Name in Display 1 Per station, 7 characters max.

  • Page 41: Electrical Specifications

    DHS- L Techni cal Speci fi catio n Tab les 2-23 Chapter 2 - Description a nd Installation Table 2-5: Electrical Specifications Component Description AC Power Source Dedicated 117/230V AC + 15% (47-63 Hz single phase) Power consumption 1.5A max. at 120V AC (180 W) Power Supply fuse: Battery Charger 4A 120V...

  • Page 42: Unit Specifications

    2-24 D HS-L Tec hni cal Spec ific ation Tabl es Chapter 2 - Description and Installation Table 2-7: Unit Specifications Part # Description Dimensions Weight SP7000-20 Basic KSU 21.6 in. 460 mm 1300 Kg 18.1 in. 270 mm 51 lb 15 in.
  • Page 43 DHS- L Techni cal Speci fi catio n Tab les 2-25 Chapter 2 - Description a nd Installation Table 2-7: Unit Specifications Part # Description Dimensions Weight SP7312-XX* Enhanced Key 9.36 in. 234 mm 1.2 Kg Telephone 7.52 in. 188 mm 2.64 lb 2.58 in.

  • Page 44: Preparation For Dhs-L Installation

    2-26 P reparation fo r DHS- L Instal lation Chapter 2 - Description and Installation Table 2-11: Audible Signals Signal Frequency Cadence CO Line Ringing: Scheme 0 300 ms On, 400 ms O ff, 300 ms On, 4 seconds O ff Scheme 1 300 ms On, 400 ms O ff, 300 ms On, 5 seconds O ff Scheme 2...

  • Page 45: General Site Considerations

    Preparatio n for DH S-L Install ati on 2-27 Chapter 2 - Description a nd Installation 9. Route auxiliary device cabling through the appropriate KSU opening and terminate as required (music source, printer/computer for SMDR, external paging equip., etc.). 10. Terminate station cables on punch-down terminal block(s) on the MDF. 11.

  • Page 46: Necessary Tools And Supplies

    2-28 P reparation fo r DHS- L Instal lation Chapter 2 - Description and Installation Necessary Tools and Supplies To make installation easier, consult the following pages when preparing to install the system. Tools The following tools are recommended to install your DHS-L system.

  • Page 47: Dhs-L Installation

    DHS- L Instal lation 2-29 Chapter 2 - Description a nd Installation Verify On-Site Equipment Once the equipment installation site is identified and a dedicated AC outlet, earth ground, adequate lighting and ventilation are available, verify that all equipment required is on-site and was not damaged during shipping: Unpacking the KSU - The Key Service Unit is shipped in its own protective carton and contains the following: Basic KSU...
  • Page 48 2-30 DH S-L Instal lation Chapter 2 - Description and Installation KSU Grounding To ensure that the system will operate properly, a good earth ground is recommended. The Telco protector ground terminal or a metallic COLD water pipe will usually provide a reliable ground path.

  • Page 49: Ksu Installation

    DHS- L Instal lation 2-31 Chapter 2 - Description a nd Installation Cautionary Steps To reduce the risk of fire or injury to persons, read and follow these tips: Use only the following type and size battery(ies) listed here as the maximum battery type and size: 24vdc, 40 AH.
  • Page 50 2-32 DH S-L Instal lation Chapter 2 - Description and Installation MPB Installation The MPB has two 9-pin female RS232C connectors on it. The top connector is for programming and ICLID. The bottom connector is designated for SMDR output. Figure 2- depicts the MPB Layout.

  • Page 51: Misb Layout

    DHS- L Instal lation 2-33 Chapter 2 - Description a nd Installation MISB Installation The MISB has a 24-pin champ amphenol-type connector on it. Each connector should be cabled to a dedicated cross-connect block. Figure 2-18 displays the MISB Layout. SNAPS FOR DTMF RECEIVER CARD MUSIC ON HOLD...

  • Page 52: Misb Cut Sheet

    2-34 DH S-L Instal lation Chapter 2 - Description and Installation 1. To connect the trunks to the KSU, refer to the cross-connect wiring diagram in Figure 2-19 which shows the wiring arrangement for the 24-pin champ amphenol-type connector that mates with the connector located on each trunk. Port PIN # Color...

  • Page 53: Point-To-Point T1 Connection

    DHS- L Instal lation 2-35 Chapter 2 - Description a nd Installation T1Interface Board Card The T1IB provides the T-1 (1.544Mbps, 24-Voice Channel) digital interface circuit, control circuitry, and synchronous clock control circuits. It has a 15-pin connector (refer to Figure 2-20 System 1...
  • Page 54 2-36 DH S-L Instal lation Chapter 2 - Description and Installation DTIB-8/16 There is one 24 or 36-pin female amphenol connector labeled CONN3 located on the front of the card. This allows the system to be cabled to the main distribution frame (MDF).

  • Page 55: Dtib-8/16 Wiring

    DHS- L Instal lation 2-37 Chapter 2 - Description a nd Installation Port Station PIN # Color PIN # WH/BL BL/WH WH/OR OR/WH WH/ GN GN/WH WH/BN BN/WH WH/SL SL/WH RD/ BL BL/RD RD/ OR OR/RD RD/GN GN/RD RD/BN BN/RD RD/SL SL/RD BK/BL...

  • Page 56: Slib Wiring

    2-38 DH S-L Instal lation Chapter 2 - Description and Installation SLIB Wiring This board provides the interface to sixteen (16) 2500-type telephones. The SLIB signals interface with mechanical 90V ringers. The SLIB board has one LED indicator for status. The SLIB may be inserted or removed from the system while under power.

  • Page 57: Lcob Wiring

    DHS- L Instal lation 2-39 Chapter 2 - Description a nd Installation LCOB Wiring The Loop Start CO Interface Board supports up to 8 CO lines. The LCOB board has one LED indicator for status. The LCOB may inserted or removed from the system while under power.

  • Page 58: Default Station Directory Numbers

    2-40 DH S-L Instal lation Chapter 2 - Description and Installation Station Cabling Floor plans should be developed to aid in proper station cabling in a home run configuration from the KSU. The cables are run from the station locations to the MDF. Twisted-pair station cable is required for all telephone connections to the KSU.

  • Page 59: Maximum Cable Length

    DHS- L Instal lation 2-41 Chapter 2 - Description a nd Installation Table 2-13: Default CO Trunk Directory Numbers Slot >>> Port -- For T1IB -- Ports 1-24 Ext. 772-795 Running Cable From the MDF location, run unshielded Category 3 (or equivalent) twisted cable to all key telephone locations and DTMF single-line telephone locations.

  • Page 60: Station Location Cable Terminations

    2-42 DH S-L Instal lation Chapter 2 - Description and Installation Terminating Cables at Station Locations Terminate key telephones and DTMF single-line telephone cables on four conductor modular jack assemblies at each station location. Four conductors provide two pair-wired to the telephone. Although only one pair is required for key telephone operation, the second pair is wired through to the ADP jack for a variety of applications at the desktop.
  • Page 61 DHS- L Instal lation 2-43 Chapter 2 - Description a nd Installation .High Profile Mount -- For the High Profile Mounted position, refer to the illustration and attach the Base Mount wedges. 1. The small wedge is always used for the various telephone mounting positions.

  • Page 62: Key Telephone Modular Jack Locations

    2-44 DH S-L Instal lation Chapter 2 - Description and Installation Key Telephone Modular Jacks Each key telephone has two modular jack connectors on the underside of the instrument. Both are located in a recessed connector cavity. When the telephone is held so that the rubber anti-skid feet are downward (no mounting wedge installed), the modular jacks face one another in the cavity.

  • Page 63: Rs-232C Db-9 Connector

    DHS- L Instal lation 2-45 Chapter 2 - Description a nd Installation SMDR/SMDA Output Device The output device or the Station Message Detail Recording (SMDR) must meet the requirements and match the RS232C pin-out described below. The SMDR port baud rate is programmable from 110 to 19,200 BPS. The Data Format is: 8 data bits, 1 stop bit, No parity bit.
  • Page 64 2-46 DH S-L Instal lation Chapter 2 - Description and Installation Caller ID Connection The purpose of this service is to provide calling party identification to the dialed party. This information can be the calling party’s phone number, name, or a combination of this information.
  • Page 65 DHS- L Instal lation 2-47 Chapter 2 - Description a nd Installation External Music Source The system provides two external music inputs for connecting. The same music source may be used for both inputs. The music source may be any device which provides a line output, including tape players, radios, or CD players.

  • Page 66: 2-Port Analog Adapter

    2-48 DH S-L Instal lation Chapter 2 - Description and Installation 3. Terminate the Loud Bell and power supply leads on an industry standard 66M1-50 block. 4. Using cross-connect (jumper) wire, connect each of the three LBC components (contact, bell and power source) in series fashion. The LBC output on the KSU provides only interrupteddrycontactclosure during theringing period of incoming CO Lines.

  • Page 67: 2-Port Analog Expander

    DHS- L Instal lation 2-49 Chapter 2 - Description a nd Installation 6. Refer to the Station Numbering Plan listed in Table 2-12 2 Port Analog Expander 2 Port Analog Adapter Figure 2-27: 2-Port Analog Adapter 2-Port Analog Expander The 2-Port Analog Expander is a single PCB identical to the PCB of the 2-Port Analog Adapter.

  • Page 68: System Check-Out

    2-50 System C heck-O ut Chapter 2 - Description and Installation System Check-Out After completing installation on the DHS-L system, it must be initialized so that default data can be loaded. Prior to actual power up and initialization, the DHS-L should be checked-over to avoid startup delays or improper loading: 1.

  • Page 69: Feature Upgrade Procedure

    4. Carefully remove the new software EPROM from its packing material and inspect for damage (if any damage is noticeable please contact Vodavi Customer Service). 5. Install the new EPROM into the socket with extreme care so that no EPROM pins are bent when inserted.
  • Page 70 2-52 Feature Upgrade Pr oc ed ure Chapter 2 - Description and Installation...

  • Page 71: Key Station Features, Operation, And Programming

    Key Station Features, Operation, and Programming ® The System and Key Station features and programming of the DHS-L™ STARPLUS Systems are listed and described in this chapter. An abbreviated feature index is provided in , full-feature descriptions are provided Table 3-11: Feature Access Codes alphabetically following Table 3-12: System Numbering Plan...

  • Page 73: General Conventions

    Gener al C onventi ons Chapt er 3 - Key Station Features, Opera tion, and Programming General Conventions DHS-L Features System Access -- System resources are accessed using directory numbers to dial access the resource (station numbering, Hunt Group numbering, etc.). The [FEAT] button joined with dial key codes will appear throughout the text.

  • Page 74: Soft Button Prompts

    Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Soft Button Prompts bksp: When the new programming data entry is not desired, the station user may press the backspace [bksp] button to erase the last data entered and return to the immediately preceding prompt.

  • Page 75: Using A Keyset

    Programming Chapt er 3 - Key Station Features, Opera tion, and Programming Using a Keyset Three LCD interactive soft buttons are instrumental in the database programming process. Programming must be performed at an Executive model key telephone. Operation To make changes in the customer database, you must enter Database Programming from an idle Executive (display model) Key Telephone.
  • Page 76 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming The two Soft Buttons (left and center) [back] and [next] can be pressed repeatedly to move through the programming categories in a menu fashion. The programming categories and associated displays are as follows: 1.

  • Page 77: System Programming Tables

    Programming Chapt er 3 - Key Station Features, Opera tion, and Programming System Programming Tables The following tables briefly describe the DHS-L system functions and their programming default values. Table 3-1: Station Programming Table S T A T I O N Range Default Desc ription...
  • Page 78 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-1: Station Programming Table S T A T I O N Range Default Desc ription ECF OPERATION Y/ N Allows station to set External Call Forward. SMDR OUTPUT Y/ N Allows the station to generate a call record for each call.

  • Page 79: Co Lines Programming Table

    Programming Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-2: CO Lines Programming Table C O L I N E Range Default Description POSITION Non- None Represents the system position for that Programmable station number (1-XX-YY): 1 = module (1 only) XX = card slot 4-12 YY= por t on card 01-08, 1-24 (T1).

  • Page 80: Call Handling Programming Table

    3-10 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-3: Call Handling Programming Table C A L L H A N D L I N G Range Def ault Description LINES CONFERENCED Determines if line is allowed to be included in a conference call.
  • Page 81 Programming 3-11 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-3: Call Handling Programming Table C A L L H A N D L I N G Range Def ault Description D_TONE TIME 200-800 This timer is used if the Dial Tone Detect option is set to YES.
  • Page 82 3-12 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-3: Call Handling Programming Table C A L L H A N D L I N G Range Def ault Description SMDR CALL OUTPUT Outgoing Call Determines if Outgoing CO calls will be outputted to SMDR.
  • Page 83 Programming 3-13 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-3: Call Handling Programming Table C A L L H A N D L I N G Range Def ault Description DISA Ring_T To Ans 0-99 Sets the time to answer for DISA.

  • Page 84: Resource Programming Table

    3-14 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-4: Resource Programming Table R E S O UR C E Range Default Description DB PASSWORD 00000000/ ######## The System Database Programming ######## password ATTENDANT Show Tenant Each tenant group c an have a primary and alternate attendant with 4 DSS/BLF units assigned to each (DSS/BLF units are...
  • Page 85 Programming 3-15 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-4: Resource Programming Table R E S O UR C E Range Default Description PREPROG. MESSAGE Outgoing Message There are 6 preprogrammed messages. The default Outgoing messages are: Have a good day Call Operator Call Home...
  • Page 86 3-16 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-4: Resource Programming Table R E S O UR C E Range Default Description 11. LOUD BELL Loudbell ID There are 2 loudbell interface ports. Trunk Route Any or all of the CO line groups can be programmed to ring either of the loudbell por ts.

  • Page 87: Restriction Programming Table

    Programming 3-17 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-5: Restriction Programming Table R E S T R I C T I O N Range Default Description CALL DISCRIMINATION Show Tenant Each tenant group has 100 toll restriction tables 001-100.
  • Page 88 3-18 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-5: Restriction Programming Table R E S T R I C T I O N Range Default Description LCR Tab. Prog. The content of the LCR tables are programmed in the following tables.
  • Page 89 Programming 3-19 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-5: Restriction Programming Table R E S T R I C T I O N Range Default Description Time of Day Tab. Time of day tables define which LCR trunk routes will be used for a par ticular time of day.
  • Page 90 3-20 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-5: Restriction Programming Table R E S T R I C T I O N Range Default Description ACCOUNT CODES The system allows 300 d ifferent account codes to be programmed.

  • Page 91: Station Application Programming Table

    Programming 3-21 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-6: Station Application Programming Table S T A T I O N APPLICATION Range Default Description UCD PROGRAMMING UCD Group 1-24 24 UCD groups are allowed in the system. Tenant The tenant group to which the UCD group is assigned.
  • Page 92 3-22 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-6: Station Application Programming Table S T A T I O N APPLICATION Range Default Description VOICE MAIL VM Hunt Group 0/1-24 The voice mail ports must be programmed in a unique UCD group.

  • Page 93: Line Application Programming Table

    Programming 3-23 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-7: Line Application Programming Table L I N E APPLICATION Range Default Description TRUNK ROUTE System allows 24 different trunk groups. Trunk Route 01-24 Select a trunk group number. PBX Code Trunks programmed as PBX type, the PBX cod e is not subject to Toll Restric tion.
  • Page 94 3-24 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-7: Line Application Programming Table L I N E APPLICATION Range Default Description º Inserted Digits Channel Type Show Line 772-795 Enter valid T1 line number. Chan Type Loop/Ground/ Loop DID/I_E&M/...

  • Page 95: System Application Programming Table

    Programming 3-25 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-8: System Application Programming Table S Y S T E M APPLICATION Range Default Description RING SCHEME LETTER TYPE Not applicable - do not change. HOUR MODE 12/24 Select standard or military time.
  • Page 96 3-26 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-8: System Application Programming Table S Y S T E M APPLICATION Range Default Description Sta Hunt Group The 24 UCD groups are accessed using the following director y numbers. Length The length of the directory number can be from 2 to 4 digits.
  • Page 97 Programming 3-27 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-8: System Application Programming Table S Y S T E M APPLICATION Range Default Description Music Source The music circuits are used for background music. The circuits are accessed using the following director y number.
  • Page 98 3-28 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-8: System Application Programming Table S Y S T E M APPLICATION Range Default Description LCR Code This code is used to access the LCR feature Length The length of the directory number can be from 1 to 4 digits.
  • Page 99 Programming 3-29 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-8: System Application Programming Table S Y S T E M APPLICATION Range Default Description ABBR. NO. ASSIGN. Abbreviated Numbering Assignment (used (Speed Dial) to program speed dial location allocation) Individual Personal speed dial bins Show Sta...
  • Page 100 3-30 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-8: System Application Programming Table S Y S T E M APPLICATION Range Default Description STATION COPY The system allows fro copy of the station features from port to por t. This option DOES NOT copy Feature keys or Dial Number Swapping.

  • Page 101: Maintenance Application Programming Table

    Programming 3-31 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-8: System Application Programming Table S Y S T E M APPLICATION Range Default Description NIGHT SWITCHING T o define the system night switching time. Show Tenant Each tenant can be prog rammed with their own night switching mod e settings.
  • Page 102 3-32 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-9: Maintenance Application Programming Table Applic ation Range Default Description MAINTENANCE » » TAC/MAC Card Tone analyzer card. »»» S/W Displays current software version. »»» H/W Null Hardware »...

  • Page 103: Diagnostics Application Programming Table

    Programming 3-33 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-9: Maintenance Application Programming Table Applic ation Range Default Description MAINTENANCE SERVICE CENTER C PSWD4 Service=Service## Enter Service## as the password. System Type 72/ 48 Reserved function / NA for DHS-L. Auto Log-Off 10-60 Length of time that the programming...

  • Page 104: Database Programming Procedural Flow

    3-34 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-10: Diagnostics Application Programming Table Range Default Description DIAGNOSTICS Application 13:Illegal Pwd Illegal Password (3 rejected attempts) 14:Rt Test Er Routine Test Fault 15:Alrm X Fail Alarm Transfer Failure 16:Ac t Alrm Di Ac tive Alarm Disable HARDWARE SELFTST...

  • Page 105: Database Programming Functions-Station And Co Line

    Programming 3-35 Chapt er 3 - Key Station Features, Opera tion, and Programming Station Position non-programmable [feat] + [#] + [✳] + password + [show] Tenant Group Assign: 1 back next chg Pickup Group Assign: 1 [next] back next show [hold] Paging Group Assign: 1 [back]...

  • Page 106: Database Programming Functions-Call Handling

    3-36 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Line Conference: N back next chg CO Flash: 1.0 back next chg PBX Flash Time: 0.1 Call Handling back next chg Pause Time: 2 back next chg Break Time: 67 [hold] back next chg Dialing Ratio...

  • Page 107: Database Programming Functions-Resource, Restriction And Station App

    Programming 3-37 Chapt er 3 - Key Station Features, Opera tion, and Programming Database Pswd: ######## [hold] back next chg Resource [show] Attendant: 201 back next chg Sys Reminder: 1 back next chg User Pswd: 0000 back next chg User Names: NULL back next show Line Names: NULL back next chg...

  • Page 108: Database Programming Functions-Line App

    3-38 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Framing Type: D4 back next chg Encode: AMI back next chg Line App. DID Signal: DTMF back next chg DID Length: 3 back next chg Dial Tone: Y back next chg Parameter Set back next show...

  • Page 109: Database Programming Functions-System App

    Programming 3-39 Chapt er 3 - Key Station Features, Opera tion, and Programming System App. Trunk Route back next chg Sta Dir Number back next chg [hold] Sta Page Group Ring Scheme: 2 Show Position Dir Number: XXX back next chg back next chg back next chg [show]...

  • Page 110: Feature Code Table

    3-40 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Feature Code Table Table 3-11: Feature Access Codes Feature Non-Display ALARM CLOCK ✳ ✳ Cancel (prior to alarm) +[9]+[2] +[9]+[2] Extension F+[9]+[2] F+[9]+[2]+HHMM+(1-2) ATTENDANT ADMINISTRATION F+[#]+[0]+(1-6)+[save] +password (0000) AUTOMATIC BUSY REDIAL (ABR) F+[7]+[8] F+[7]+[8]...
  • Page 111 Programming 3-41 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-11: Feature Access Codes Feature Non-Display CALL PICKUP Direct [Ext]+[6] [Ext]+[6] Group (station)+(460-489) (station)+(460-489) CAMP ON Busy CO Line [Ext]+[4] ??? [Ext]+[4] ??? Busy Station CO LINE Automatic Selection F+[9]+[5] F+9+5+(0 or 1)
  • Page 112 3-42 Programmi ng Chapter 3 - Key Station Features, Operation, and Programming Table 3-11: Feature Access Codes Feature Non-Display HOT DIAL PAD Allow/Deny (toggles) F+[#]+[6] F+[#]+[6] ✳ ✳ HOT LINE F+[9]+ F+[9]+ Cancel ✳ +[9]+ ✳ ✳ +[9]+ ✳ INTRUSION (Privacy) F+[5]+[7] F+[5]+[7] LAST NUMBER REDIAL (LNR)

  • Page 113: System Numbering Plan

    Programming 3-43 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-11: Feature Access Codes Feature Non-Display TRANSFER One-Button pre-programmed [DSS] btn Screened [HOLD]+station/Hunt group nbr (wait for answer)+[TRANS] Unscreened [HOLD]+station/hunt group nbr+[ TRANS] Voice Mail [HOLD]+( VM Hunt grp nbr)+mailbox nbr+[ TRANS] UCD AGENT LOGON ✳...

  • Page 114: Adp Modular Jack

    3-44 AD P Mo dular Jack Chapter 3 - Key Station Features, Operation, and Programming ADP Modular Jack Description All key telephone types are equipped with an Analog Device Port (ADP) jack. The ADP jack is an open, twisted-pair conductor path that may be extended from the KSU via the second pair of the station cabling.

  • Page 115: Attendant

    Attend ant 3-45 Chapt er 3 - Key Station Features, Opera tion, and Programming XE CU TIVE ELE PHONES To turn ON a signaling alarm: 1. Press [FEAT ]. 2. Dial [9] + [2]. 3. Press CHG. 4. Dial HHMM where HH is hour, MM is minute (24-hour clock). 5.

  • Page 116: Attendant Administration

    3-46 Attend ant Ad mi ni stration Chapter 3 - Key Station Features, Operation, and Programming Default DHS-L default settings and Station Attendant ranges are: Attendant Station = 201 Programmable Range: Attendant = 201-272 and 301-372 DHS-L Operator Code is [0], and the programmable value can be toggled to 0 or 9. Conditions The Attendant's personal 4-digit password is used by the attendant (or any other station) to perform System Administration functions (Service Mode, Time of Day,...

  • Page 117: Automatic Busy Redial (Abr)

    Automati c Busy Redi al (ABR) 3-47 Chapt er 3 - Key Station Features, Opera tion, and Programming Automatic Busy Redial (ABR) Description Automatic Busy Redial (ABR) may be used to redial the last number. The system will automatically dial the number and then monitor the line for a busy signal. If a busy signal is detected, the system ends the call and attempts to dial the number again.

  • Page 118: Background Music

    3-48 Background Musi c Chapter 3 - Key Station Features, Operation, and Programming Background Music Description When your telephone is idle and the feature is enabled and activated, you can hear background music (BGM) through the speaker. You can use the feature code to select between BGM Channel 1, BGM Channel 2 (if the system is so equipped), and No BGM.

  • Page 119: Combination Dss/Blf

    Cal l Ab and on 3-49 Chapt er 3 - Key Station Features, Opera tion, and Programming Combination DSS/BLF Description Any feature button may be programmed as a combination DSS/BLF button. The DSS/BLF button allows you to call a specific station with the touch of one button. This same button will light whenever the associated station is busy (off-hook) or in the Do Not Disturb mode.

  • Page 120: Call Back

    3-50 Cal l Back Chapter 3 - Key Station Features, Operation, and Programming Call Back Description This feature allows you to queue a station which is busy, in Do Not Disturb (DND), or idle. When you send a Call Back to a busy station, the Call Back process will begin when the busy station hangs up.

  • Page 121: Cancel

    Cal l Bac k 3-51 Chapt er 3 - Key Station Features, Opera tion, and Programming XE CU TIVE ELE PHONES To answer a Call Back: 1. When the Call Back process begins your, telephone will ring a special Call Back ring for 30 seconds.

  • Page 122: Call Discrimination

    3-52 Call D iscr imination Chapter 3 - Key Station Features, Operation, and Programming Call Discrimination Description Provides sophisticated monitoring of digits dialed on CO lines. If a digit or range of digits dialed on a CO line does not correlate with the Allow Digit Interval table, the CO line is released immediately.

  • Page 123: Call Forward Modes

    Cal l Forw ar d 3-53 Chapt er 3 - Key Station Features, Opera tion, and Programming Call Forward Modes NHANCE D EL EPHONE S Use these programming code combinations to activate the desired Call Forward feature. Table 3-13: Call Forward Programming All Call Forward (DIRECT/FWD) Press [FEAT ] + [2] + [2] + (station number) Busy Call Forward...
  • Page 124 3-54 Call Forw ar d Chapter 3 - Key Station Features, Operation, and Programming 5. Press [next], the display shows: CALL F OR WAR D n _an s e xt n ext 6. Press [n_ans], the display shows: N O_AN S F OR WAR D bksp s ave c h g...

  • Page 125: Busy

    Cal l Forw ar d 3-55 Chapt er 3 - Key Station Features, Opera tion, and Programming 13. Press [del], the display shows: [CA N CEL] FM _ __ bksp s ave c h g 14. Press [set], the display shows: [FO LLO W ] FM __ _ bksp s ave...

  • Page 126: External Call Forward

    3-56 Call Forw ar d Chapter 3 - Key Station Features, Operation, and Programming External Call Forward Description The External Call Forward (ECF) feature allows a station with a ringing assignment to forward all calls to an off-site location. Programming 1.
  • Page 127 Cal l Forw ar d 3-57 Chapt er 3 - Key Station Features, Opera tion, and Programming 4. If Station 16 is also busy, you will hear a busy tone. At an Executive Telephone the display shows: STA 16 B U SY cb ck ms g n ext...

  • Page 128: Direct (All Call)

    3-58 Call Forw ar d Chapter 3 - Key Station Features, Operation, and Programming Direct (All Call) For more forward options press [next]. The display shows: CALL FO R WA R D d ire c t fo llo w 1. Press [direct]. The display shows: D IRE CT FW D TO bksp s ave...

  • Page 129: Forced Intercom Call Forward

    Cal l Forw ar d 3-59 Chapt er 3 - Key Station Features, Opera tion, and Programming 4. Enter the station number and press [save]. A confirmation tone is heard and the display shows: PS WD bksp save c hg 5.

  • Page 130: No Answer

    3-60 Call Forw ar d Chapter 3 - Key Station Features, Operation, and Programming No Answer 1. Press [na]. The display will show: N O A NS F WD TO bks p sa ve c h g 2. Dial the station number where calls will be forwarded, then press [save]. 3.

  • Page 131: Caller Identification (Iclid)

    Cal ler Id enti fi cation (ICLID ) 3-61 Chapt er 3 - Key Station Features, Opera tion, and Programming 6. Press [show]. The display shows: CO P R E D EST : N UL L ba ck n ext c h g 7.

  • Page 132: System Configuration

    Caller ID Box Figure 3-7: System Configuration Operation In the following example, the caller name is Vodavi Communications Systems, Inc. Since the telephone company can only provide 15 characters for any caller’s name, the likely resulting display would be: LN 1 Vo d avi Co mm u n ic The display for the name can vary depending upon the actual data input for the caller’s...

  • Page 133: Caller Id Connection

    Cal ler Id enti fi cation (ICLID ) 3-63 Chapt er 3 - Key Station Features, Opera tion, and Programming Programming When Incoming Caller ID is provided by the servicing telephone company, the caller data may be retrieved at the CO line interface and delivered to the DHS-L KSU via an external Caller ID device connected to the ICLID/PC Programming RS232 port.
  • Page 134 3-64 C al ler Identific ati on (IC LID) Chapter 3 - Key Station Features, Operation, and Programming 5. Press [chg]. The display shows: R S23 2 1 : ICLID 6. Press [clear]. 7. Press [FEAT ] + [#] + [ ] for database programming.

  • Page 135: Name/Number Caller Id

    Cal ler Id enti fi cation (ICLID ) 3-65 Chapt er 3 - Key Station Features, Opera tion, and Programming Default DHS-L CO Lines (700-771) are set for [0] not associated with an ICLID Port number. DHS-L RMTX_RATE is 1200 baud, and the range is programmable from 110/300/600/ 1200/2400/4800/9600/19200.
  • Page 136 3-66 C al ler Identific ati on (IC LID) Chapter 3 - Key Station Features, Operation, and Programming The specification for this feature is that the system will display its LINE RINGING message as normally implemented and alter that display to the calling number/name if the information is made present on the line.

  • Page 137: Calling Number (Smdr)

    Cal ler Id enti fi cation (ICLID ) 3-67 Chapt er 3 - Key Station Features, Opera tion, and Programming Calling Number (SMDR) As with feature implementation, the intent is that the system operate normally in the absence of ICLID information or the failure of the ICLID equipment. If the information is present at the time that an SMDR record is generated for a call, it will alter the content and format of the SMDR output record.

  • Page 138: Call Park

    3-68 C al l Park Chapter 3 - Key Station Features, Operation, and Programming Call Park Description This feature allows you to have calls parked at your telephone that can be retrieved from any telephone in the system. Calls are parked and retrieved by dialing the Call Park code followed by the pre-assigned station number.

  • Page 139: Remind

    Cal l Pi ckup 3-69 Chapt er 3 - Key Station Features, Opera tion, and Programming To retrieve a parked call (Executive Telephones ONLY): 1. Press [FEAT ]. 2. Dial [7] + [3]. At an Executive Telephone, the display will show: CALL P ICK U P __ __ 3.

  • Page 140: Direct

    3-70 Camp On Chapter 3 - Key Station Features, Operation, and Programming If several calls of the same priority are ringing at the station, the calls are answered in the order they are received. Direct 1. Enter station number. 2. Dial [6]. At an Executive Telephone, the display will show: D IRE CT P ICKU P 3.
  • Page 141 Camp O n 3-71 Chapt er 3 - Key Station Features, Opera tion, and Programming 2. Press [camp]. The display shows: CAMP ON CO LN x 3. If the line is already camped-on, the display shows: CAMP ON FAILU R E 4.

  • Page 142: Busy Station

    3-72 Camp On Chapter 3 - Key Station Features, Operation, and Programming Busy Station Description Camp On is used to privately alert a busy station for immediate consultation. Camp On alert tone is heard at the busy station every 30 seconds as a reminder. The party currently speaking with the busy station does not hear the tone.

  • Page 143: Class Of Service (Cos)

    Class o f Ser vice (COS) 3-73 Chapt er 3 - Key Station Features, Opera tion, and Programming Class of Service (COS) Day/Night Description The system provides eight COSs for assignment of outside line dialing privileges. Each system station may be assigned one Day COS and one Night COS. The station COS is primarily used for restriction and control of long distance dialing.

  • Page 144: Night Class Of Service (Cos)

    3-74 C O Li ne Chapter 3 - Key Station Features, Operation, and Programming Related Programming Refer to “Intrusion (Privacy)”, “Call Discrimination”, and “Speed Dialing (ABBR)”. Night Class of Service (COS) Night COS specifically allows the programmer to assign a different mode of operation to any station for System Night Mode operation.

  • Page 145: Connecting Two Systems Using T-1

    CO Line 3-75 Chapt er 3 - Key Station Features, Opera tion, and Programming The Dialing Type is set for Tone (DTMF) Dialing, and can be toggled from Tone/Pulse. Connecting Two Systems Using T-1 Description When tying two systems together with a T1 line, an outside T1 cannot be used. Only one T1 card can be installed into a DHS-L phone system.

  • Page 146: Receive Assignment

    3-76 C O Li ne Chapter 3 - Key Station Features, Operation, and Programming Default DHS-L CO Line Group Assignment is Group 1, the available Group range is from 1-24. Receive Assignment Description Receive Assignment allows flexibility of CO line incoming signaling. Stations in the system may be programmed to follow CO line ringing condition of any of the CO lines.

  • Page 147: Call Discrimination

    CO Line 3-77 Chapt er 3 - Key Station Features, Opera tion, and Programming 3. Select [ICM], the display shows: SEL ECT ICM 4. Select [line], the display shows: D IR # __ __ bksp s ave c h g 5.

  • Page 148: Signaling

    3-78 C O Li ne Chapter 3 - Key Station Features, Operation, and Programming Consider the default entry in Table bin 001 where the From entry is 0 and the To entry is # (refer to Table 3-15 ). In this case, (default) stations assigned a COS corresponding to the table (default) can dial any telephone number so long as the first dialed digit is a 0-#.

  • Page 149: Type Assignment

    CO Line 3-79 Chapt er 3 - Key Station Features, Opera tion, and Programming Operation Incoming calls signaling on CO line 1 and CO Line 2 display as follows: LIN E IN COMIN G - -> 1/ 1 Conditions Only those stations with corresponding CO line ring and receive assignments display current incoming CO line call status.

  • Page 150: Co-Use Indication

    3-80 CO-Use Indi cation Chapter 3 - Key Station Features, Operation, and Programming CO-Use Indication Description When you are using a CO line, the associated lamp will light green and flash at a double-wink rate at your telephone. This lamp will light steady red at other telephones. Conference Supervised Description...

  • Page 151: Unsupervised

    Conferenc e 3-81 Chapt er 3 - Key Station Features, Opera tion, and Programming The conference initiator may force-release a conference member or talk privately with a conference member. NHANCE D EL EPHONE S To force-release: 1. Press [FEAT ]. 2.

  • Page 152: Conference Time

    3-82 C onference Chapter 3 - Key Station Features, Operation, and Programming Operation 1. Two CO lines are conferenced (F+[6]+[0]) at your station: LN x LN x pr ivat e f o r ce d 2. Press [FEAT ]. 3. Dial [7] + [7]. At an Executive Telephone, the following display will be seen momentarily.

  • Page 153: Day/Night Service

    Day/Ni ght Servic e 3-83 Chapt er 3 - Key Station Features, Opera tion, and Programming Conditions New conference parties may only be added when the conference controller is a member of the conference. If an outside line hangs up, the line will be released. Day/Night Service Description The system can be programmed for Night Service operation which affects incoming CO...

  • Page 154: Direct Inward System Access (Disa)

    3-84 D irect Inward System Ac cess (DISA) Chapter 3 - Key Station Features, Operation, and Programming Direct Inward System Access (DISA) Description This feature allows you to remotely access system features such as System Speed Dial, Line Access for long distance calling, CO Line-to-CO Line Conferencing, and Intercom dialing.

  • Page 155: Distinctive Ringing

    Distincti ve Ringi ng 3-85 Chapt er 3 - Key Station Features, Opera tion, and Programming Distinctive Ringing Description You may choose from four distinctive ringing tones to signal incoming calls. This allows you to easily distinguish your calls from calls ringing at other stations near you. Operation NHANCE D EL EPHONE S...

  • Page 156: Do Not Disturb (Dnd)

    3-86 Do Not Disturb (DN D) Chapter 3 - Key Station Features, Operation, and Programming Do Not Disturb (DND) Description DND allows you to temporarily block and discontinue ringing from incoming CO calls and intercom calls. You can activate DND while your telephone is idle or busy. Some stations with a higher COS may override a station's DND condition.

  • Page 157: Dss Console

    DSS C onso le 3-87 Chapt er 3 - Key Station Features, Opera tion, and Programming DSS Console Description Four DSS consoles may be assigned to a station. Each DSS Console uses one digital station port. Up to 12 DSS consoles may be installed on a system. The DSS console buttons are programmed by the station user using the FEAT + # + 4 command, then pressing the button on the DSS to be programmed.

  • Page 158: End-To-End Signaling

    3-88 End -to- End Si gnali ng Chapter 3 - Key Station Features, Operation, and Programming End-to-End Signaling Description This feature allows digital key telephone stations to generate in-band DTMF tones on ICM calls to an on-site voice mail system. DTMF digits will only be sent to the SLT port when connected to a 2-Port Analog Adapter/Expansion that is programmed as a VM PORT.

  • Page 159: Programming

    Feature Button 3-89 Chapt er 3 - Key Station Features, Opera tion, and Programming 5. The display then returns to the previous screen. Buttons without feature programming will display BTN UNAVAILABLE. Programming Description The Executive models have 20 dual-colored programmable feature buttons available. All system feature codes may be stored on the programmable feature buttons for one-button operation.
  • Page 160 3-90 Feature Button Chapter 3 - Key Station Features, Operation, and Programming To program a CO line button: 1. Select [dir]. 2. Enter CO line or station number (201-272, 301-372). The display shows: D IR # bksp save c h g 3.

  • Page 161: Flash

    Flash 3-91 Chapt er 3 - Key Station Features, Opera tion, and Programming Flash Description When Flash is accessed, the system will generate a timed open loop flash condition on any CO line. Flash should be programmed on a feature button when the system is used behind Centrex or PBX.

  • Page 162: Flexible Line Assignment

    3-92 Flexib le Li ne Assi gnment Chapter 3 - Key Station Features, Operation, and Programming Single line stations cannot use system generated hook-flash. Flexible Line Assignment Description A station may be assigned outgoing access to any or all of the system CO lines in System Programming.

  • Page 163: Forced Tone Ringing

    Fo rced Tone Ringing 3-93 Chapt er 3 - Key Station Features, Opera tion, and Programming Forced Tone Ringing Description In certain environments where background noise is predominant or where speaker volume has been minimized, a station in Voice Announce mode may not hear your voice when you place an intercom call.

  • Page 164: Hold

    3-94 Ho ld Chapter 3 - Key Station Features, Operation, and Programming Hold Automatic Description You may enable this feature on your telephone to simplify call handling, avoid accidental lost calls, and assist call transfers. Automatic Hold will occur when you skip from line button to line button or intercom call to outside call and vice-versa.

  • Page 165: Call Answer/Select

    Hold 3-95 Chapt er 3 - Key Station Features, Opera tion, and Programming Operation 1. While connected to any CO line: CO LI NE 1 xx: xx 2. Press [HOLD]. Conditions The CO line must have loop supervision interrupt signal from the local carrier upon disconnect by the outside party.

  • Page 166: Exclusive

    3-96 Ho ld Chapter 3 - Key Station Features, Operation, and Programming Exclusive Description When using the [FEAT] button and the [HOLD] button together, you may place an outside call on private hold. The held line will appear in use at other stations. Operation 1.

  • Page 167: System

    Hold 3-97 Chapt er 3 - Key Station Features, Opera tion, and Programming Programming The Remind Time can be programmed to alert stations of calls that have been placed on System Hold at their station. The station that placed a call on System Hold will hear a reminder tone over the key telephone speaker once each time the Remind Time expires until the CO Line is answered, or the call is disconnected.

  • Page 168: Hot Dial Pad

    3-98 Hot Dial Pad Chapter 3 - Key Station Features, Operation, and Programming Hot Dial Pad Description When the Hot Dial Pad feature is enabled, the telephone keypad can be operated while the telephone receiver is on-hook. When this feature is not enabled, the telephone keypad can only be operated when the telephone receiver is off-hook.

  • Page 169: Cancel

    Hour Mod e Selectio n 3-99 Chapt er 3 - Key Station Features, Opera tion, and Programming 5. Press [delay]. 6. Dial the delay time (1-9) seconds. Cancel Dial [ ] + [9] + [ ✳ ✳ Operation 1. Go off-hook. 2.

  • Page 170: Intercom Call

    3-100 Interco m Cal l Chapter 3 - Key Station Features, Operation, and Programming Intercom Call Description All intercom calls are made by dialing the stationunique 3-digit DHS-L intercom number. If a station feature button is programmed as a BLF/DSS button, it may be used to place an intercom call.

  • Page 171: Intrusion (Privacy)

    Intrusion (Pr ivac y) 3-101 Chapt er 3 - Key Station Features, Opera tion, and Programming If the station number dialed is not connected: OU T OF SER V ICE If the called station is your own station number. YOU R N U MB ER Conditions Intercom dial tone may be automatic upon lifting the handset or after pressing the [SPKR] button, if enabled under the Auto Line Select [FEAT] + [9] + [5] station feature.
  • Page 172 3-102 Intr usio n (Pri vacy) Chapter 3 - Key Station Features, Operation, and Programming 2. When a busy tone is heard, press [next]. XXX B U SY c am p vo ic e in t r u 3. Press [intru]. The display shows: IN TR U S STA XXX Programming...

  • Page 173: Last Number Redial (Lnr)

    Last Numb er Redi al (L NR) 3-103 Chapt er 3 - Key Station Features, Opera tion, and Programming Default DHS-L Intrusion Release is set to N (NO), and can be toggled Y/N. Related Programming Refer to “Day Class of Service (COS)”.

  • Page 174: Loud Bell Control (Optional)

    3-104 Loud Bel l Control (Optional) Chapter 3 - Key Station Features, Operation, and Programming 4. In the event that all CO lines are busy, you will hear busy tone and if you have an Executive Telephone, it will display: CO LIN E S B U SY 5.

  • Page 175: Message

    Message 3-105 Chapt er 3 - Key Station Features, Opera tion, and Programming Programming When set to Y the Loud Bell Contact will operate ring cadenced closure while this CO line is ringing. The ring cadence of the Loud Bell contact follows the Ring Scheme programmed in Resource.

  • Page 176: Dial Pad Key Programming

    3-106 Message Chapter 3 - Key Station Features, Operation, and Programming 2. Press [next] until the following displays: 7 ___ _ EMP T Y c h g 3. Press [chg]. bks p save c h g 4. Spell the message (16 letters/symbols maximum) using the dial pad keys. 5.

  • Page 177: Premise (Messages)

    Message 3-107 Chapt er 3 - Key Station Features, Opera tion, and Programming Table 3-17: Available Outgoing Pre-Programmed Messages HAVE A GOOD DAY CALL OPERATOR CALL HOME CALL BACK FRIEND VISITING URGENT EMPTY (custom msg) 3. Press [send]. To view a message: 1.

  • Page 178: Available Premise Pre-Programmed Messages

    3-108 Message Chapter 3 - Key Station Features, Operation, and Programming Operation To program a message: 1. Press [FEAT ]. 2. Dial [9] + [0]. The display will show: OU T FOR LU N CH s to r e n ex t To customize a message: 1.
  • Page 179 Message 3-109 Chapt er 3 - Key Station Features, Opera tion, and Programming When another Executive Key Telephone user calls you, the message OUT FOR LUNCH will be displayed on the caller’s telephone display: OU T FOR LU N CH c bc k m sg The caller has the option of using the Call Back feature or leaving a message for you.

  • Page 180: Message Waiting

    3-110 Message Waiti ng Chapter 3 - Key Station Features, Operation, and Programming Message Waiting Description A busy or unattended station may be notified of a call attempt via the Message Waiting feature. At the Executive Key telephone, the display will show messages waiting and provide prompts to assist you in responding to the messages.
  • Page 181 Message Wai ting 3-111 Chapt er 3 - Key Station Features, Opera tion, and Programming 1. Press [msg]. MES SAG E TY P E ca ll pr epr o g 2. Press [call me]. You will hear confirmation tone. To answer a single Message Waiting: 1.

  • Page 182: Music-On-Hold (Moh)

    3-112 Musi c- on-Hol d (MO H) Chapter 3 - Key Station Features, Operation, and Programming Music-on-Hold (MOH) Description Any intercom or CO line call placed on Hold will hear music, if the system is equipped with an External Music Source. This music source can be monitored at an idle station as BGM music.

  • Page 183: On Hook Dialing

    On Hoo k Di al ing 3-113 Chapt er 3 - Key Station Features, Opera tion, and Programming On Hook Dialing Description You may make outgoing calls without lifting the handset and monitor the dialing status through the built-in speaker. The [SPKR] button lamp is lit when monitoring a call. The Enhanced and Executive models provide full hands-free speakerphone operation in addition to On-Hook Dialing.

  • Page 184: Allow/Deny

    3-114 Page Chapter 3 - Key Station Features, Operation, and Programming To perform group paging: 1. Dial [4]. 2. Dial Group Number (01-24). Any of the paging codes may be stored on a programmable button. Allow/Deny Description You can block one-way pages (internal, group, and all page) over the key telephone speaker by dialing the Page Deny code.

  • Page 185: Pause

    Pause 3-115 Chapt er 3 - Key Station Features, Opera tion, and Programming Operation 1. While a page is currently in progress, an Enhanced or Executive Telephone displays: 2. Press [FEAT ]. 3. Dial [5] + [9]. The Meet Me Page code may be programmed on any available feature button. Conditions A page may be answered at any telephone using the Meet Me Page code, when the page announcement is heard over the telephone speaker.

  • Page 186: Private Line

    3-116 Pr ivate Li ne Chapter 3 - Key Station Features, Operation, and Programming Private Line Description The Private Line assignment provides a quick and secure method of programming one or more lines for access by only one station. If the associated Private Line is assigned to a feature button at other stations, the button will light when busy but cannot be accessed from Hold, answered on incoming calls, or used for outgoing access.

  • Page 187: Recall (Transfer Recall)

    Recall ( Transfer Rec al l) 3-117 Chapt er 3 - Key Station Features, Opera tion, and Programming Recall (Transfer Recall) Description Transferred CO lines will recall to the transferring station if the call is unanswered after the Recall Time expires. During the recall, the outside party continues to hear the transfer Ring Back tone, and the CO line returns to System Hold.

  • Page 188: Ringing Line Priority

    3-118 Ringi ng Line Pr io ri ty Chapter 3 - Key Station Features, Operation, and Programming Ringing Line Priority Description Ringing Line Priority is a system-wide feature that automatically connects incoming calls based on a predetermined priority. The ringing station is automatically connected to the priority ringing facility, upon lifting the handset or pressing the [SPKR] button.

  • Page 189: Speed Dialing (Abbr)

    Speed Di aling (ABBR) 3-119 Chapt er 3 - Key Station Features, Opera tion, and Programming 2. Dial [5] + [1]. The telephone attempts to access the same CO line used when the number was saved. If it is busy, another CO line in the same group is accessed and the number is dialed.
  • Page 190 3-120 Speed D ialing (ABBR) Chapter 3 - Key Station Features, Operation, and Programming To erase the contents of a Speed Dial bin: 1. Press [FEAT ]. 2. Dial [1]. 3. Dial the bin number (500-549) to erase. 4. Press [HOLD]. You will hear confirmation tone. XE CU TIVE E LEPHONE To store a telephone number in a personal Speed Dial bin:...
  • Page 191 Speed Di aling (ABBR) 3-121 Chapt er 3 - Key Station Features, Opera tion, and Programming To dial a number stored in Speed Dial: The system automatically select the line. Dial the desired bin number (500-549): Setting Up System Speed Dial Programming To program a system speed dial bin: 1.
  • Page 192 3-122 Speed D ialing (ABBR) Chapter 3 - Key Station Features, Operation, and Programming 5. Press [show]. The display shows: TO IN CRE AS E : XXX bac k n e xt c h g 6. Press [next]. The display shows: TO D ECR EA SE : XXX bac k...

  • Page 193: Station

    Station 3-123 Chapt er 3 - Key Station Features, Opera tion, and Programming Conditions Only an Executive Key Telephone can program System Speed Dial bins using System Programming. If you access an empty bin, the display will show SPEED NO. IS EMPTY. Station Copy Station Copy is provided to assist in programming multiple stations with the same data.

  • Page 194: Drop Time-Out

    3-124 Station Chapter 3 - Key Station Features, Operation, and Programming Drop Time-Out Similar to Warning Tone, Drop Time-Out may be applied to any station where outgoing call length is to be restricted. When set to Y this station will receive a warning tone over the connected voice path when the Warning Time has expired, and 10 sec later the current call will be terminated.

  • Page 195: Parameters

    Station Loc k/ Unl ock 3-125 Chapt er 3 - Key Station Features, Opera tion, and Programming Parameters When the SHOW STATION prompt is displayed, the programmer should enter the three-digit Station number on the dial pad. Once entered, the center Soft Button [show] is pressed to enter into Station Programming Parameters for that station number.
  • Page 196 3-126 Stati on Loc k/Unl ock Chapter 3 - Key Station Features, Operation, and Programming 4. Dial [#]. To unlock the telephone: 1. Press [FEAT ]. 2. Dial [9] + [7]. 3. Dial your password. 4. Dial [ ✳ To change your password: 1.

  • Page 197: Station Message Detail Recording (Smdr)

    Station Message Detai l Reco rdi ng (SMDR) 3-127 Chapt er 3 - Key Station Features, Opera tion, and Programming To change your password: 1. Press [pswd]. The display shows: N EW P SW D : _ _ bks p save c h g 2.

  • Page 198: Smdr (Data Examples)

    11:15:36 00:00:52 00:00 01/02 11:15:36 00:00:47 443-6000 01/02 01:53:36 00:00:33 602-443-6000 00:03 01/02 02:53:36 00:00:39 VODAVI COMM 00:03 01/02 02:53:36 00:00:39 UNANSWERED CALLER ID SMDR OUTPUT SAMPLE RECORD (FEATURE PACKAGE 2) DGT_DIALED RING DATE TIME DURATION ACCOUNT 602-555-1212 00:53 01/01...

  • Page 199: System

    System 3-129 Chapt er 3 - Key Station Features, Opera tion, and Programming In the last 2 lines of the SMDR record sample (Extension 21 used), caller identification SMDR records are illustrated. The SMDR RS232C serial port default setting is 9600 baud. System Ring Scheme The system may be set to three different ringing schemes.

  • Page 200: Tone Detector

    3-130 Tone Detecto r Chapter 3 - Key Station Features, Operation, and Programming Programming 1. Enter Database Programming. 2. Press [FEAT ] + [#] + [*] and enter password. 3. Press [show]. 4. Press [next] until you reach Hour Mode. 5.

  • Page 201: Tone/Inter-Digit Duration

    Tone/Inter-D igit Dur ati on 3-131 Chapt er 3 - Key Station Features, Opera tion, and Programming Conditions Only one station is allowed to wait for the tone detector to become available. When the tone detector is currently assigned to a station, the maximum allowed time to wait for CO dial tone is 6 seconds (default).

  • Page 202: Transfer

    3-132 Transfer Chapter 3 - Key Station Features, Operation, and Programming Transfer Description There are four (4) types of transfer you may use: screened, unscreened, voice mail, and one-button transfer. When you conduct a transfer, the outside line is placed on Exclusive Hold and can only be retrieved at your telephone or the telephone where you transferred the call.

  • Page 203: Ucd Group (Hunt)

    UCD Gro up (Hunt) 3-133 Chapt er 3 - Key Station Features, Opera tion, and Programming Intercom calls that are transferred, follow the Intercom Selection mode at the destination station (Voice Announce Hands-Free or Tone Ring). In screened transfer, if the person that you transferred the call to answers your intercom call in Voice Announce Hands-Free mode, and does not go off-hook to connect with you on an intercom channel, the CO line will transfer ring when the transfer is completed.
  • Page 204 3-134 U CD Gr oup (Hunt) Chapter 3 - Key Station Features, Operation, and Programming 5. Press [show]. The display shows: T EN AN T ba ck n ext c h g 6. Press [next]. The display shows: U CD AT T RIB : UC D ba ck n ext...

  • Page 205: User Name Programming

    User Name Pr ogramming 3-135 Chapt er 3 - Key Station Features, Opera tion, and Programming 14. Press [next]. The display shows: R ER OU TE D E ST : N UL L ba ck n ext c h g Call Forward—Busy No Answer may affect operation of this feature.

  • Page 206: User Saved Number Redial (Usnr)

    3-136 User Saved Numb er Redi al (U SNR) Chapter 3 - Key Station Features, Operation, and Programming User Saved Number Redial (USNR) Description When on a CO Call, the user can enter the User Saved Number Redial (USNR) feature code, allowing the entry of any other number (telephone number, FAX number, or even bank account number), as a scratch pad entry for future use.

  • Page 207: Voice Announce (Hands-Free Or Tone)

    Voic e Anno unce (Hand s-Free o r Tone) 3-137 Chapt er 3 - Key Station Features, Opera tion, and Programming Voice Announce (Hands-Free or Tone) Description The Enhanced and Executive key telephone models provide the ability to receive incoming intercom calls in Voice Announce Hands-Free mode (VA-HF). When your telephone is in this mode, you can reply to an intercom call by using the speakerphone.

  • Page 208: Voice Mail

    3-138 Voic e Mai l Chapter 3 - Key Station Features, Operation, and Programming Voice Mail Description When a voice mail system is connected to the DHS-L via SLT ports the operation of the voice mail system can be greatly enhanced by preprogramming digit code strings that allow the caller entering voice mail to be diverted to the appropriate menu level.
  • Page 209 Voic e Mail 3-139 Chapt er 3 - Key Station Features, Opera tion, and Programming DIS DGT 00000000-99999999, ########, ✳✳✳ ✳✳✳✳✳✳ PAUSE FEAT + [4] (displays P) AVP/Dispatch - Programmable Range To program prefix/suffix ranges, enter Station Application until you reach Voice Mail. The programmable range for the AVP/Dispatch Voice Mail Integration fields are: ICM PREFIX = P7 (FEAT [4] + [7] + save) ICM SUFFIX = ✳...
  • Page 210 3-140 Voic e Mai l Chapter 3 - Key Station Features, Operation, and Programming Configuring DHS-L with a Vodavi Voice Mail System Complete the following steps to configure the STARPLUS DHS-L system 1. Set Up Voice Mail Ports a. Connect Single Line Adapter box to system (make note of extension numbers), OR install a SLIB card.

  • Page 211: Button

    Voic e Mail 3-141 Chapt er 3 - Key Station Features, Opera tion, and Programming q. Press [next] until LN RECALL appears, then press [chg]. Press [FEAT + 4] and dial [7], then press [save]. Press [next] until UCD OVERFLOW appears, then press [chg]. Press [FEAT + 4] and dial [7], then press [save].

  • Page 212: Integration

    3-142 Voic e Mai l Chapter 3 - Key Station Features, Operation, and Programming Integration Description An ancillary voice mail device may be connected to the system, and you can program a button for access to this feature. In addition, the button provides an indication of voice messages waiting.

  • Page 213: Monitor

    Voic e Mail 3-143 Chapt er 3 - Key Station Features, Opera tion, and Programming Monitor Description Similar to a basic answering machine, you can monitor your forwarded calls at the telephone where they were forwarded during the first few seconds after they are answered by a voice mail port.

  • Page 214: Port

    3-144 Voic e Mai l Chapter 3 - Key Station Features, Operation, and Programming Programming DHS-L enables the user of any DHS-L key telephone to monitor callers leaving a message in their voice mail box. When a caller is routed from a ringing telephone to a user voice mail box, an alert is presented to advise the user that the feature can be invoked.

  • Page 215: Voice Recorder

    Voic e Rec ord er 3-145 Chapt er 3 - Key Station Features, Opera tion, and Programming Voice Recorder Description If you have an integrated voice mail system, this feature will allow you to record internal and external conversations. When the Voice Recorder is activated, a conference is established between the call and the system voice mail group.

  • Page 216: Volume Control

    3-146 Vo lume Co ntro l Chapter 3 - Key Station Features, Operation, and Programming Volume Control Description You can adjust the volume levels for four functions: Background Music, Ringing, Handset, Speaker. You adjust the volume while the function is in use. The telephone remembers the volume level selected for the next time that function is used.

  • Page 217: Voice Mail

    Voic e Mail 3-147 Chapt er 3 - Key Station Features, Opera tion, and Programming Voice Mail Description When a voice mail system is connected to the DHS-L via SLT ports the operation of the voice mail system can be greatly enhanced by preprogramming digit code strings that allow the caller entering voice mail to be diverted to the appropriate menu level.
  • Page 218 RECORD DGT= Null ICM SUFFIX = Null XFR SUFFIX = Null DIS DGT = Null Configuring DHS-L with a Vodavi Voice Mail System Complete the following steps to configure the STARPLUS DHS-L system 1. Set Up Voice Mail Ports a. Connect Single Line Adapter box to system (make note of extension numbers), OR install a SLIB card.
  • Page 219 Voic e Mail 3-149 Chapt er 3 - Key Station Features, Opera tion, and Programming 3. Enter Transfer/Intercom Prefixes and Suffixes a. Press [next] to go to the Voicemail screen. b. Press [show] until VM HUNT GROUP appears, then press [chg]. c.
  • Page 220 3-150 Voic e Mai l Chapter 3 - Key Station Features, Operation, and Programming...

  • Page 221: Slt Features And Operation

    SLT Features and Operation The System and Single Line Telephone Features of the STARPLUS® DHS-L™ Systems are listed and described in alphabetical order. Features described here pertain to Single Line Telephones and Analog devices (FAX, modem, cordless phone, etc.) connected to the DHS-L via the 2-Port Analog Adapter and 2-Port Analog Expander.

  • Page 223: Slt Feature Code Table

    SLT Feature Co de Tabl e Chapter 4 - SLT Features and Operation SLT Feature Code Table Single Line Telephones can access all of the following feature codes: Table 4-1: SLT Feature Access Codes Feature Code Alarm Clock #92 + hhmm +[1 or 2] Cancel #✳92 Call Back...
  • Page 224 SLT Feature Co de Table Chapter 4 - SLT Features and Operation Table 4-1: SLT Feature Access Codes Feature Code Intercom Call 201-272, 301-372 Intrusion (Privacy) [Ext]8 Last Number Redial Line Flash CO/PBX [Flash] Message Waiting Cancel #✳96 + sss Clear Message Sent #✳#9 + sss Retrieve...

  • Page 225: Alarm Clock

    Al ar m C loc k Chapter 4 - SLT Features and Operation Alarm Clock Description An SLT may instruct the system to ring the telephone at a predetermined time for use as a reminder. Operation 1. Lift handset. 2. Dial [#] + [9] + [2] + [hh] + [mm] + [1 or 2]. hh = hour in mi litary format mm = minute [1] = one time...

  • Page 226: Call Brokering

    C all Brokeri ng Chapter 4 - SLT Features and Operation Call Brokering Description Single Line Telephone (SLT) station users may connect to a second party and alternate between connections. This feature is desirable when an SLT user wants to maintain the connection of the parties and at the same time keep them separate from each other.

  • Page 227: Dnd Forward

    Cal l Operator (C al l Attendant) Chapter 4 - SLT Features and Operation DND Forward 1. Lift handset. 2. Dial [#] + [2] + [7] + [xxx]. xxx = destination de sired External Forward 1. Lift handset. 2. Dial [#] + [2] + [6]. Follow To 1.

  • Page 228: Call Park Answer

    Call Park Answer Chapter 4 - SLT Features and Operation Call Park Answer Description SLT users can retrieve calls that have been placed into Call Park status, by dialing the Call Park Answer Feature Code plus the station number or the CO Line number. Operation 1.

  • Page 229: Co Line Access

    CO Line Acc ess Chapter 4 - SLT Features and Operation CO Line Access Description CO line access is simplified at an SLT by dialing a CO line access code. The code may be 0-9, depending on Database Programming. CO line group access codes are also available. Unused CO ports must be programmed as open.

  • Page 230: Flash

    4-10 Flash Chapter 4 - SLT Features and Operation Conditions Reminder Tone is heard each time the user goes off hook to make calls when DND is active to remind the user of the DND condition. When an SLT is in DND mode, DSS button LEDs at other stations will flash, (Refer to Chapter 3, Key Station Features, Operation, and Programming, ”Do Not Disturb (DND)”.

  • Page 231: Hold

    Hold 4-11 Chapter 4 - SLT Features and Operation Hold Flash Description CO line calls and ICM calls may be placed on Hold. Operation While connected to a CO Line: 1. Press Hook Flash. 2. After a 2 second delay, dial tone is heard, and the party is placed on hold. 3.

  • Page 232: Cancel

    4-12 Interco m Cal l Chapter 4 - SLT Features and Operation 3. Enter desired destination. 4. Dial the delay time (0-9) seconds. (0 = immediate, 1-9 = delay in seconds) Cancel 1. Press Hook Flash. 2. Dial [#] + [✳] + [9] + [✳]. Operation 1.

  • Page 233: Message Waiting

    Message Wai ting 4-13 Chapter 4 - SLT Features and Operation Operation 1. Lift handset. 2. Dial [#] + [8]. Message Waiting Description The user is able to send messages to a station and return messages left at their station by dialing a feature code.

  • Page 234: External (Paging Speakers)

    4-14 Po rt Numberi ng Chapter 4 - SLT Features and Operation External (Paging Speakers) 1. Lift the handset. 2. Dial [820 or 821]. Meet Me Answer (Meet Me Page) Any user hearing an Internal or External Page can answer the Page by dialing the Meet Me Page feature code.

  • Page 235: 2-Port Analog Adapter

    Port Numb er ing 4-15 Chapter 4 - SLT Features and Operation When analog adapters and expansions are installed, the port numbering is as follows: Table 4-2: Default Station Directory Numbers Card Type Slot Number DST1 DST2 Port AST1 AST2 2-Port Analog Adapter Description A 2-Port Analog Adapter is provided for connection of standard 2-wire analog telephone...

  • Page 236: Speed Dialing (Abbr)

    4-16 Speed D ialing (ABBR) Chapter 4 - SLT Features and Operation When used with the DTIB-8, the 2-Port Analog Adapter and 2-Port Analog Expansion each provide 2 dedicated DTMF receivers for decoding the dialed digits from the connected device. (Each analog port has a dedicated DTMF receiver.) To place calls, the analog telephone must provide DTMF tone signaling which is decoded by the adapter for call processing instructions.

  • Page 237: Station Lock

    Station Loc k 4-17 Chapter 4 - SLT Features and Operation 5. Press Hook Flash, and a confirmation Tone is heard. Use of System speed dial numbers is based on the SLT Class of Service assignment. When speed dialing, either private speed dial number or system speed dial number is allowed. Station Lock Description The Station Lock/Unlock feature is used to prevent unauthorized outside calling from a...

  • Page 238: Ucd Group (Hunt)

    4-18 U CD Gr oup (Hunt) Chapter 4 - SLT Features and Operation Operation While on a CO Line call: 1. Press Hook Flash. 2. Dial Station number within 5 seconds (call will be disconnected after 5 seconds have elapsed if station number is not entered). 3.

  • Page 239: Voice Mail

    Voic e Mail 4-19 Chapter 4 - SLT Features and Operation Voice Mail Description You may forward calls to the Voice Mail system using Call Forward and the Voice Mail Hunt Group number. Calls that you forward to Voice Mail will be forwarded to your mailbox.
  • Page 240 4-20 Voic e Mai l Chapter 4 - SLT Features and Operation...

  • Page 241: Hotel/Motel -- Operator Features

    HOTEL/MOTEL -- Operator Features The information necessary for the Operator to program and operate the Hotel/ ® Motel features in the system is addressed in this chapter. STARPLUS DHS-L™...

  • Page 243: Configurations

    Confi guratio ns Cha pter 5 - HOTEL/MOTEL -- Operator Fea ture s Configurations These Operator/Attendant features are also available for single line telephones programmed with Hotel/Motel configurations. 911 Emergency Service - User Dialed Description When a room occupant or employee dials for emergency service (911), the operator/ attendant console will be notified and an SMDR record will be generated.
  • Page 244 Configuratio ns Chapter 5 - HOTEL/MOTEL -- Operator Features Date: MM/DD/YY Time: HH/MM/SS Least Cost Routing- Time of Day Table Programming : Tenant1- (01/1) No. Time1 Time2 Time3 Time4 Time5 Time6 Rte1 Rte2 Rte3 Rte4 Rte5 Rte6 00:00 - - 00:00 - - Note: From/To: (NONE/0-9, #, *,X) Time of Week : (NONE/1-10)
  • Page 245 Confi guratio ns Cha pter 5 - HOTEL/MOTEL -- Operator Fea ture s Date: MM/DD/YY Time: HH/MM/SS Least Cost Routing- DGT Modification Table : Tenant1- (01/3) Delete Prefix Insert Insert Digit Digits Digits Position NONE NONE NONE NONE NONE NONE NONE NONE NONE...

  • Page 246: Multiple Wake-Up Calls

    Configuratio ns Chapter 5 - HOTEL/MOTEL -- Operator Features Operation When a user dials 911 for emergency service: The Operator/Attendant is notified and an SMDR record is created. The Operator/Attendant receives a continuous alert, the display shows the following: E MER G EN CY 20 1 a c k The alert will stop in 3 minutes, unless [ack] is pressed before that time.

  • Page 247: Room Status

    Confi guratio ns Cha pter 5 - HOTEL/MOTEL -- Operator Fea ture s When in GUEST mode, the station is programmed as follows: 1. Press [FEAT ] + [9] + [2]. The display shows: R E MIN DE R : N U LL bk sp s ave c h g 2.
  • Page 248 Configuratio ns Chapter 5 - HOTEL/MOTEL -- Operator Features Also, one beep will be provided and the LCD will stay for 3 seconds before going back to normal operation. C HE CK IN 3 0 1 Check Out 1. Press [FEAT ] + [7] + [#] + [3]. The display shows: C HE CK OU T bk sp s ave c h g...
  • Page 249 Confi guratio ns Cha pter 5 - HOTEL/MOTEL -- Operator Fea ture s tone will be provided for the SLT. If the Station is equipped with an LCD, a message will be displayed for 3 seconds. R OOM R EA DY : 3 01 Maintenance 1.

  • Page 250: Voice Mailbox (Clear Messages)

    5-10 Configuratio ns Chapter 5 - HOTEL/MOTEL -- Operator Features Voice MailBox (Clear Messages) Description The Operator/Attendant activates this feature and can clear messages in any designated voice mailbox. Database Programming Enter programming mode and press [show].: V OIC E MAIL ba c k n ex t sh o w Press [show].

  • Page 251: Feature Access Codes

    Confi guratio ns 5-11 Cha pter 5 - HOTEL/MOTEL -- Operator Fea ture s Press [next]. The display shows: C LEAR V M MSG ba c k n ex t sh o w Press [next]. The display shows: S U FFIX D G T : ba c k n ex t sh o w Press [next].

  • Page 252: Station Type

    5-12 Configuratio ns Chapter 5 - HOTEL/MOTEL -- Operator Features When HOTEL is enabled, only the following feature codes can be accessed by GUEST station: Table 5-1: Feature Access Codes (Guest) Feature Access Code Call Forward FEAT + 2 + (access code 1-7) Call Forward - Cancel FEAT + *2 + (access code 1-7) Do Not Disturb (enable/disable)
  • Page 253 Confi guratio ns 5-13 Cha pter 5 - HOTEL/MOTEL -- Operator Fea ture s Press [next]. The display shows: S TA TY P E : STAFF ba c k n ex t c h g Press [chg]. The display shows: S TA TY P E : GU ES T ba c k n ex t c h g...
  • Page 254 5-14 Configuratio ns Chapter 5 - HOTEL/MOTEL -- Operator Features...

  • Page 255: Maintenance/Troubleshooting

    Maintenance/ Troubleshooting ® STARPLUS DHS-L™ troubleshooting procedure is a logical approach to fault identification, analysis, and correction. The key system may generate symptoms of problems that actually occur outside of the office environment.

  • Page 257: System Maintenance

    System Mai ntenance Chapter 6 - Maintenance /Troubleshooting System Maintenance General Information Maintaining the DHS-L digital telephone system is a combination of customer database changes, facilities and apparatus moves, adds and changes. These requirements are handled properly by practicing the techniques, illustrations and step-by-step instructions listed in the previous sections of this manual.

  • Page 258: System Diagnostics

    System D iagnosti cs Chapter 6 - Maintenance/Troubleshooting System Diagnostics Table 6-1: Central Processor Unit (CPU) Symptom Diagnostic Aid Cause Corrective Action No system operation Power Supply LED No AC input Check commercial AC outlet. KSU Power Verify that both ends of AC cord are plugged in. LCD telephones have Heartbeat/LED not Cord...

  • Page 259: Key Telephone / Slt Telephones Dead

    System Diagno sti cs Chapter 6 - Maintenance /Troubleshooting Table 6-2: Key Telephone / SLT Telephones Dead Symptom Diagnostic Aid Cause Corrective Action 1. At MDF, remove cross connect (jumper) Telephones/station MPB Heartbeat / Shorted Station apparatus dead. LED Lit Pair(s) wires at the punch-down (66M1-50) block going to all affected stations.

  • Page 260: Erratic Key Telephone Operation

    System D iagnosti cs Chapter 6 - Maintenance/Troubleshooting Table 6-3: Erratic Key Telephone Operation Symptom Diagnostic Aid Cause Corrective Action Erratic operation: Digital Volt/OHM Cable distance is too If a key telephone is not receiving clear meter long for gauge of 2B+D signal from KSU, test as follows: LCD Display and cable used.

  • Page 261: Key Telephone (Cannot Hear)

    System Diagno sti cs Chapter 6 - Maintenance /Troubleshooting Table 6-5: Key Telephone (cannot hear) Symptom Diagnostic Aid Cause Corrective Action 1. Verify MUTE is not lit. Cannot hear Key Telephone Component Failure (handset) 2. Lift handset, ICMtoneshould be heard over the handset.

  • Page 262: Static/Noise During Conversation

    System D iagnosti cs Chapter 6 - Maintenance/Troubleshooting Table 6-8: Static/Noise During Conversation Symptom Diagnostic Aid Cause Corrective Action Static and/or noise Logic of If you can hear the static, is it on can be heard during elimination intercom handset to handset calls? a conversation If yes, do you hear the static when you call any other ICMstations? (The problem...

  • Page 263: Co Line Problems

    System Diagno sti cs Chapter 6 - Maintenance /Troubleshooting Table 6-9: CO Line Problems Symptom Diagnostic Aid Cause Corrective Action Lines on Hold, no System If the customer complains of seeing one there. Programming many holding lines, and when accessed no one is on the other end, calls may be left in an abandoned state.

  • Page 264: Programming Worksheets

    6-10 System D iagnosti cs Chapter 6 - Maintenance/Troubleshooting Table 6-11: Btn Programming is Lost/Changed at Key Telephone Symptom Diagnostic Aid Cause Corrective Action 1. See if customer has a User Guide and Previously Executive Key Unauthorized programmed feature Telephone Display customer understands feature button buttons now do not...
  • Page 265 Database Programming Forms Use the following forms to complete the customer specific programming applications prior to actual system programming. For several database fields some forms do not provide an entry area for all possible programming, since the majority of installation applications will not require changes to all data in all program fields.

  • Page 267: System Application Numbering Plan

    Programming Wo rk Sheets Appendix A - Dat abase Programming Forms Programming Work Sheets You may photocopy these forms to use as actual programming work sheets. Table A-1: System Application Numbering Plan DATA PARAMETER RANGE CUSTOMER DATA Station 201-272 301-372 CO Line 700-795 CO Line Group...

  • Page 268: Station Data

    P rogrammi ng Work Sheets Appendix A - Database Programming Forms Table A-3: Station Data STATION NUMBERS DATA FIELD RANGE DEFAULT 201/ 202/ 203/ 204/ 205/ 206/ 207/ 208/ Day COS Night COS CO Line Port Tenant Assignment CO Line Port Tenant Receive...

  • Page 269: Trunks Data

    Programming Wo rk Sheets Appendix A - Dat abase Programming Forms Table A-3: TRUNKS Data STATION NUMBERS DATA FIELD RANGE DEFAULT 201/ 202/ 203/ 204/ 205/ 206/ 207/ 208/ CO Line Ring day/ Station - night/ 100 Both Assignment both/ none Account Code Forced Station Group...

  • Page 270: Call Handling Data

    P rogrammi ng Work Sheets Appendix A - Database Programming Forms Table A-1: Call Handling Data DATA PARAMETER FORMAT CUSTOMER DATA DEFAULT Intrusion (Privacy) Release Intrusion (Privacy) Tone Exclusive Hold Time 0-8 minutes Flash Time 0.1-1.5 CO 1.0 PBX .2 Remind Time 0/10/30/60/90 Park Remind...

  • Page 271: Co Line Attributes

    Programming Wo rk Sheets Appendix A - Dat abase Programming Forms Table A-2: CO Line Attributes CO LINE NUMBERS DATA FIEL D RANGE DEFAUL T DISA Access Codes 0000-9999 Empty DISA Line Day COS Night COS Service never/day/ night/ Always always Talk Time 1-15...

  • Page 272: External Call Forward - Auto Busy Redial Parameters

    P rogrammi ng Work Sheets Appendix A - Database Programming Forms Table A-4: External Call Forward - Auto Busy Redial Parameters DATA FIELD RANGE CUSTOMER DATA DEFAULT External Call Forward Incoming 0 (None) None 201/272 301/372 Outgoing 0 (None) None 201/272 301/372 Service...

  • Page 273: System Application Data

    Programming Wo rk Sheets Appendix A - Dat abase Programming Forms Table A-5: System Application Data DATA FIELD RANGE NEW DATA DEFAULT Station Hunt Hunt Group Type Hunt/VM/AllRing Hunt Group Group Group Member 430/453 Empty 430/453 Empty 430/453 Empty 430/453 Empty 430/453 Empty...
  • Page 274 A-10 P rogrammi ng Work Sheets Appendix A - Database Programming Forms Table A-5: System Application Data DATA FIELD RANGE NEW DATA DEFAULT Station Hunt Hunt Ring day/night/ None Assignment both/none Group Group 10 709 11 710 12 711 13 712 14 713 15 714 16 715...

  • Page 275: Restriction Data

    Programming Wo rk Sheets A-11 Appendix A - Dat abase Programming Forms Table A-6: Restriction Data CO CALL DAY ALLOWED (COS) NIGHT ALLOWED (COS) DESCRIMINATION FROM Interval: (10 digits max.) (10 digitsmax.) 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 (default shown) Y N N N N N N N Y N N N N N N N...
  • Page 276 A-12 P rogrammi ng Work Sheets Appendix A - Database Programming Forms Table A-6: Restriction Data (Continued) CO CALL DAY ALLOWED (COS) NIGHT ALLOWED (COS) DESCRIMINATION FROM Interval: (10 digits max.) (10 digitsmax.) 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 (default shown)
  • Page 277 Programming Wo rk Sheets A-13 Appendix A - Dat abase Programming Forms Table A-6: Restriction Data (Continued) CO CALL DAY ALLOWED (COS) NIGHT ALLOWED (COS) DESCRIMINATION FROM Interval: (10 digits max.) (10 digitsmax.) 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 (default shown)
  • Page 278 A-14 P rogrammi ng Work Sheets Appendix A - Database Programming Forms Table A-6: Restriction Data (Continued) CO CALL DAY ALLOWED (COS) NIGHT ALLOWED (COS) DESCRIMINATION FROM Interval: (10 digits max.) (10 digitsmax.) 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 (default shown)

  • Page 279: Resource Data

    Programming Wo rk Sheets A-15 Appendix A - Dat abase Programming Forms Table A-7: Resource Data DATA PARAMETER RANGE CUSTOMER DATA DEFAULT Ring Scheme 0/1/2/3 Letter Type 0/1/2/3/4/5 Attendant 201/272 301/372 Alternate 201/272 Empty 301/372 System Alarm 00:00-23:59 Empty 00:00-23:59 Empty 00:00-23:59 Empty...
  • Page 280 A-16 P rogrammi ng Work Sheets Appendix A - Database Programming Forms Table A-7: Resource Data DATA PARAMETER RANGE CUSTOMER DATA DEFAULT User Password 0000-9999 0000 0000-9999 0000 0000-9999 0000 0000-9999 0000 0000-9999 0000 0000-9999 0000 0000-9999 0000 0000-9999 0000 User Names 0-9, A-Z, a-z Null...
  • Page 281 Programming Wo rk Sheets A-17 Appendix A - Dat abase Programming Forms Table A-7: Resource Data DATA PARAMETER RANGE CUSTOMER DATA DEFAULT 16 Alphanumeric Out For Lunch Executive Notify 16 Alphanumeric Be Back Soon 16 Alphanumeric Left For The Day 16 Alphanumeric In a Meeting 16 Alphanumeric...

  • Page 282: System Speed Dial

    A-18 P rogrammi ng Work Sheets Appendix A - Database Programming Forms Table A-8: System Speed DIal Telephone Telephone Telephone Telephone BIN # BIN # BIN # BIN # Number Number Number Number...

  • Page 283: Part Numbers

    Part Numbers ® This chapter contains the basic and optional part numbers used for the STARPLUS Systems. DHS-L™...

  • Page 285: Basic/Optional Equipment

    Basic /Opti onal Equipment Appendix B - Part Numbers Basic/Optional Equipment The following table lists the part numbers for the equipment that may be used with the DHS-L system: DHS-L Table B-1: Part Numbers DHS-L Basic KSU SP7000-20 Master Processor Board SP7030-00 Loop Start CO Board, 8-circuit SP7031-00...
  • Page 286 Basi c/Optio nal Equipment Appendix B - Part Numbers...
  • Page 287 Index Numerics Call Brokering 4-6 Call Discrimination 3-52, 3-77 16-Circuit Digital Telephone Card 2-14 Call Forward 16-Circuit Single Line Telephone Card 2-14 Busy 3-55, 4-6 2-Port Analog Adapter 2-18, 4-15 Busy/No Answer 3-55 2-Port Analog Expander Cancel 3-56, 4-6 Installation 2-49 CO Line Preset 3-60 refer to 2-Port Analog Adapter Direct (All Call) 3-58, 4-6...
  • Page 288 Index Direct 3-70, 4-8 Tenant Group 3-75 Group 3-70, 4-8 Toll Override 3-52 Caller ID Tone Detect 3-130 Programming 3-63 Transfer 3-117, 3-132 Caller Identification (ICLID) 3-61 Troubleshooting 6-9 Calling Number/Name Display 3-65 Type Assignment 3-79 Calling Number/Name SMDR 3-67 Warning Tone 3-146 Caller Indentification Common Control (COM) 2-10...
  • Page 289 Index Troubleshooting 6-5, 6-6, 6-7 Line Assignment 3-92 Direct Inward System Access (DISA) 1-4, 3-84 Receive Assignment 3-92 Night Service 3-113 Ring Assignment 3-92 Direct Station Selector (DSS) 3-49 Forced Tone Ringing 3-93 Console 3-87 DISA Class of Service 3-83 Distinctive Ring 3-85 General Conventions 3-3 DND Override (Attendant Only) 3-86...
  • Page 290 Index Troubleshooting 6-3 System All Call (SLT) 4-14 Part Numbers B-3 Password 3-6 Change (SLT) 4-17 Last Number Redial (LNR) 3-103 Pause 3-115 SLT 4-12 LCOB-8 2-13 Flash (SLT) 4-10 Loud Bell 3-104 Peripheral Cards 2-12 Loud Bell Control 2-47 16-Circuit SLT Card 2-14 DTIB-16 2-14 DTIB-8 2-13...
  • Page 291 Index Ring Scheme 3-129 Site Considerations 2-27 Speed Dial (ABBR) 3-119 Hot Line 4-11 Station 3-123 Message 4-13 System 3-129 Page 4-13 Restriction Configuration Soft Button Prompts 3-4 CO Line 3-77 Speaker Ring Scheme 3-129 Volume 3-146 refer to Resource Configuration Specifications 2-20 Room Status 5-7 Speed Dial (ABBR)
  • Page 292 Index Hour Mode 3-99 Monitor 3-143 Time 3-129 Port 3-144, 4-19 Voice Mail 3-138, 3-147 SLT 4-19 System Administration 2-4 Voice Recorder 3-145 System Components 2-3 Voice MailBox (Clear Messages) 5-10 System Technology 2-3 Voice Recorder 3-145 Voltage Surge/Spike Protection 2-30 T1IB Card 2-35 Warning Tone 3-146 T1IB Card 2-12...
  • Page 294 ©2001 Vodavi Technology, Inc. Vodavi is a registered trademark of Vodavi Technology, Inc.

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