Table of Contents
Advertisement
Part No. 4B1709 March 1995
Troubleshooting
Before requesting service, you may be able to identify or correct
problems yourself. Make a test print and then use the following chart to
find quick solutions to some general printer problems. If you can't resolve
the situation, refer to the "Getting Additional Help" section at the end of
this chapter.
Symptom
Printer does not power up.
Printer does not initialize.
Printing takes significantly more
time than usual.
Correcting Problems
Possible solution(s)
D
Make sure the power switch is
in the "I" position.
D
Make sure all cables and cords
are plugged in properly.
D
Parallel connection only:
The host computer must be
running before the printer is
turned on.
1. Turn off the printer.
2. Make sure the host computer
is up and running.
3. Turn on the printer.
D
Other connection types:
1. Turn off the printer and the
host computer.
2. Disconnect the interface
cable from the printer.
3. Turn both machines back
on again.
4. Reconnect the interface cable
to the printer.
D
Image file size may be larger
than usual and may therefore
take longer to process.
D
Reduce the room temperature
or turn the printer off for ten
minutes to let it cool.
4–5
Advertisement
Table of Contents
