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5
Troubleshooting
Problem
Sections of the image are not printed. • Platen roller is dirty.
Paper surface is scratched.
Prints have horizontal streaks.
Prints have vertical streaks.
Prints have streaks made up of small
dots.
November 2014
Description or Cause
• Pinch roller is dirty.
• Thermal print head is
dirty.
• Debris in the paper path.
• Thermal print head is
dirty.
• Peel roller is dirty.
• Platen roller is dirty.
• Pinch roller is dirty.
Thermal print head is dirty.
Platen roller is dirty.
Possible Solution
1. Clean the platen roller
(see
page
3-8).
2. Clean the pinch roller
(see
page
3-8).
1. Clean the thermal print
head (see
page
3-6).
2. Clear any debris from the
paper path (see
page
5-11).
1. Clean the thermal print
head, including the peel
rollers (see
page
3-6).
2. Clean the platen roller
(see
page
3-8).
3. Clean the pinch roller
(see
page
3-8).
Clean the thermal print head
(see
page
3-6).
Clean the platen roller
(see
page
3-8).
5-1
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