Troubleshooting; Troubleshooting Tips; Troubleshooting Methodology - HP Integrity rx1600 Operation And Maintenance Manual
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- Deployment manual (85 pages) ,
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- Cable routing manual (2 pages)
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6
Troubleshooting
This chapter provides troubleshooting instructions used in the maintenance of the hp Integrity rx1600 Server.
Troubleshooting Tips
WARNING
Before removing a cover, always disconnect the AC power cord and unplug cables. Disconnect the AC
power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited
by metal objects such as tools or jewelry.
CAUTION
Do not operate the HP Server for more than 5 minutes with any cover (including disk drives) removed.
Damage to system components may result due to improper cooling airflow.
•
For problems with an optional disk array controller board, refer to the appropriate manuals provided with the array
controller.
•
For questions on the operation of HP e-DiagTools, refer to the HP e-DiagTools Administrator Guide on the HP Web Site
at http://docs.hp.com.
•
For general information on HP Server products, refer to the HP Web Site and search for "management" at
http://docs.hp.com.
Troubleshooting Methodology
Step
1. This is the entry point to the troubleshooting process. Here, you pick from a set of symptoms, ranging from very
simple (System LED is blinking) to the most difficult Machine Check Abort (MCA) has occurred. The following
is a list of symptom examples:
•
System LED blinking
•
System Alert present on console
•
System will not power-up
•
System will not boot
•
Error/Event Message received
•
Machine Check Abort (MCA) occurred
Step
2. This step narrows down the observed problem to the specific troubleshooting procedure required. Here, you isolate
the failure to a specific part of the server so that you can perform more detailed troubleshooting. For example:
•
Problem-System LED blinking
— System Alert on console?
— Analyze the alert by using the system event log (SEL) to identify the last error logged by the baseboard
management controller. Use either the EFI shell command line interface (CLI) or if the optional
management processor card is installed, use the MP commands to view the SEL.
Chapter 6
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Table of Contents
Troubleshooting
