Running Diagnostic Software Tools; Hp E-Diagtools Hardware Diagnostics - HP Integrity rx1600 Operation And Maintenance Manual

Running Diagnostic Software Tools

This section includes information on the following diagnostic tools:
•

HP e-DiagTools Hardware Diagnostics

Before you run the HP diagnostic software, take note of any LED error messages. To find out more about the error, note any
event messages and use the tool appropriate for your system to determine what failed.
HP e-DiagTools Hardware Diagnostics
Your system came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools Hardware Diagnostics. These
tools may be used to diagnose hardware-related problems on your HP system.
Run e-DiagTools before contacting HP for Warranty service. This is to obtain information that will be requested by a Support
Agent.
With this utility you can:
• Check the hardware configuration and verify that it is functioning correctly.
• Test individual hardware components.
• Diagnose hardware-related problems.
• Obtain a complete hardware configuration.
• Provide precise information to an HP support agent so they can solve problems quickly and effectively.
HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment (ODE), that enables you to
troubleshoot a system that is running without an OS or cannot be tested using the online tools. ODE can also be run separately
using a command line interface, which allows the user to select specific tests and/or utilities to execute on a specific hardware
module.
Starting HP e-DiagTools
Step 1. Insert the IPF Offline Diagnostics and Utilities CD in the CD or DVD drive.
Step 2. From the EFI shell, select the CD/DVD drive:
a. Use the map command to list the drives on your system. For example:
Shell> map
Device mapping table
fs0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM...
fs1:Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)/HD(Part...
blk0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)...
blk1:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM...
NOTE
b. Change to the CD/DVD drive:
Chapter 6
Not all of the information from the actual screen display is presented on the above example.
The information has been truncated to fit within the margins of this page.
Troubleshooting
Running Diagnostic Software Tools
121