Panasonic KX-VC500 Operating Manual page 104

Additional Information
Problem
The image is distorted.
The maximum bandwidth
changes during a video
conference call.
The computer or sub video
camera's video is not
displayed.
It takes a long time to display
a clear image when displaying
a still image from the sub
video camera.
104 Operating Manual
•
The settings of the hub or router are different to those of the unit.
→
Contact your dealer.
•
Packet loss is occurring. (The network is congested.)
→
Check the display of the network status indication (Page 29).
If the icon shows only 0–1 bars continuously, press [Status] twice and
check the fields "Loss" and "Bandwidth", then contact your network
administrator or dealer (Page 65).
•
The maximum bandwidth setting is incorrect.
→
During a 3-party video conference call, at least 1 Mbps of bandwidth is
required. Change the "Max. Bandwidth" setting to a value of
"1.0 Mbps" or higher (Page 77, Page 91).
→
During a 4-party video conference call, at least 1.5 Mbps of bandwidth
is required. Change the "Max. Bandwidth" setting to a value of
"2.0 Mbps" or higher (Page 77, Page 91).
→
If you are trying to connect to an MCU or non-Panasonic video
conference system, depending on the other party's device, the image
may be distorted due to lack of bandwidth. In this case, contact your
dealer.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
The maximum bandwidth during a video conference call adjusts to that
of the party that has set the lowest bandwidth for the maximum
bandwidth setting among all participating parties.
→
If there is a problem with your communication lines, contact your dealer.
•
Cables or cords may not be connected properly.
→
Make sure all connections to the unit are correct (Page 55, Page 59).
On the Home screen, press [PC] or [Camera Sub] and then check the
computer's screen or sub video camera's image (Page 56, Page 60).
•
The computer's display resolution or refresh rate is incompatible with
the unit.
→
Set your computer's resolution and refresh rate to a setting compatible
with the unit (Page 56).
•
Sending a still image requires time. Packet loss is occurring.
→
Change the "Still image quality" setting to "HD" (Page 78).
Cause and Solution
Document Version 2011-02