AT&T MERLIN LEGEND Communications System PBX System Planning Manual page 65

Trunks
See "Position Busy Backup" in the
"Queued Call Console" section of
Chapter 4.
QCC Queue Priority
3-10 Trunk Options
Note: If an operator presses the Backup On button on the console, any
incoming calls are directed to other operator positions (regardless of whether
they normally receive such calls) or to the programmed backup extension
number.
Planning Form Instructions
In the "QCC Operator to Receive Calls" column, on Form 2c:
Write the QCC operator position(s) to receive calls for each ground-start,
loop-start, and automatic-in tie trunk.
If you do not want the calls received on the trunk ring into the QCC
queue, write "None."
If you want all QCC operators to receive incoming calls on a trunk,
write "all."
If you want to specify one or more QCC operators to receive incoming
calls on a trunk, write any combination of the extension numbers for up to
four operator positions.
Use these instructions only if you assigned one or more trunks to ring into
the QCC queue.
The QCC queue priority determines the order in which calls on each trunk are
sent to QCC operator positions.
Decide the QCC queue priority for each ground-start, loop-start, and/or
automatic-in tie trunk ringing into the QCC queue. You can assign a value of 1 to
7. A value of 1 is the highest priority of calls and 7 is the lowest. The factory-set
priority for calls received on all trunks programmed to ring in the queue is 4.
Change the values according to the order you want calls answered. For
example, if important customer calls come in on a particular trunk, assign a
priority value of 1 so that the calls are answered before any other call types.
Assign values of 2 through 7 on trunks used for less important calls such as
calls from equipment suppliers or from other locations of your business.
Note: Since incoming calls on DID and non-automatic dial-in tie trunks route to
specific extension numbers, you cannot assign a QCC queue priority for these
types of trunks.
Planning Form Instructions
O n F o r m 2 c :
1. Locate each trunk with "all" or extension numbers in the "QCC Operator to
Receive Calls" column.
2.
Write the priority level (1-7) for each trunk used for incoming calls in the
"QCC Queue Priority Level" column.