AT&T MERLIN LEGEND Communications System PBX System Planning Manual page 116

Features
Operator Hold Timer
Call Types
Operator Hold Timer is used to track the number of seconds that callers are on
hold at an operator. When a caller is on hold longer than the number of seconds
programmed for the timer, the operator is reminded by a single ring.
You can set the Operator Hold Timer from 10 to 255 seconds. The factory
setting is 60 seconds.
Planning Form Instructions
Under the "Operator Hold Timer" heading on Form 6a:
1 . Check "60 seconds" to keep the factory setting.
2 . Check the second box to change the factory setting. Write the number of
seconds (up to 255 seconds) in the space provided.
Assigning a QCC operator to receive certain types of calls determines whether
the calls ring into the QCC queue and which QCC position or positions answer
the calls. You can assign a QCC operator to receive the following types of calls:
dial 0 calls (calls to the system operator)
Direct Inward Dial (DID) calls to invalid destinations (unassigned extension
numbers)
calls to the Listed Directory Number (the extension for the QCC queue)
Group Coverage calls
calls programmed to return to the QCC queue-return from extend (transfer)
or camp-on, held calls, and operator-parked calls
The factory setting for dial O calls, DID calls to invalid destinations, calls to the
Listed Directory Number, and Group Coverage calls is that they are directed to
the primary operator position. For returning calls, the factory setting is that the
call returns to the originator. You can change the settings so that each type of
call is directed to a different and/or additional operator position, or is not
directed to any of the operator positions.
C A U T I O N
DID numbers that correspond to pool dial-out codes (or facility access
codes) can be used to avoid toll restriction, leading to toll abuse and/or
fraud. (See 'Customer Supped Information
information on security.)
Calls sent to the QCC queue have a factory-set priority level of 4. You can
change the priority level for the call types listed above as well as for the
following call types:
calls to a QCC operator extension number
calls signed in (Follow Me) or forwarded to the system operator
A value of 1 is the highest priority and 7 is the lowest. Assign the values
according to the order that you want calls answered. (Priority 1 should be
reserved for high-priority incoming calls from special outside trunks.)
n
in the front of this book for more
Operator Features 4-11