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Features
Operator Features
Direct-Line Console
Hold Timer
DLC Automatic Hold
4-6 Operator Features
Operator features apply only to direct-line consoles (DLCs), queued call
consoles (QCCs), and any Direct Station Selectors (DSSs) connected to them.
Operator features you assign apply to all DLCs and QCCs in the system.
Mark the operator feature assignments on PBX System Form 6a, Optional
Operator Features.
Use these instructions only if the system has one or more DLCSs
There are two DLC operator features:
Operator Hold Timer
DLC Automatic Hold
Mark the DLC operator feature assignments in the "Direct-Line Console"
section of PBX System Form 6a.
Operator Hold Timer tracks the number of seconds callers are on hold for an
operator. When a caller is on hold longer than the number of seconds
programmed for the timer, the operator is reminded of the call by a single ring.
You can set the Operator Hold Timer for 10-255 seconds; the factory setting is
60 seconds.
Planning Form Instructions
Under the "Operator Hold Timer" heading on Form 6a, do one of the
following:
Check "60 seconds" to keep the factory setting.
Check the second box to change the factory setting. Write the number of
second (up to 255 seconds) in the space provided.
With DLC Automatic Hold, calls are placed on hold automatically when the
operator presses another line button or a DSS button. The feature is disabled
when the system is set up.
DLC Automatic Hold speeds the call handling for operators who frequently
transfer calls using DSS buttons.
Planning Form instructions
Under the "DLC Automatic Hold" heading on Form 6a, do one of the
following:
Check "Disable" to keep the factory setting.
Check "Enable" to enable the feature.
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