AT&T MERLIN LEGEND Communications System PBX System Planning Manual page 126

Features
See "System Renubmering" in Chapter 2
for more on reassigning extension
numbers.
Instructions for completing the back of
Form 6e follow.
Group members make themselves available to take calls by logging in and
unavailable to take calls by logging out using a programmed button or dialing a
code. Calls for the group are received at the telephone only when the group
member is logged in and is not busy on the telephone.
Calls to group members ring on System Access Voice, System Access Ring, or
Shared System Access buttons. If the call is not answered within 30 seconds,
the call is sent to another member or back to the queue. If the call is not
answered, the system automatically logs out the telephone and makes it
unavailable for subsequent calls until the group member logs in.
Assign Group Calling for people who handle the same type of incoming calls.
Sales representatives, service representatives, and ticketing agents are good
candidates.
Assign up to 32 calling groups with up to 20 members per group. Each
telephone user can be a member of only one calling group.
Designate particular trunks to ring directly into a calling group. Incoming
calls on a given trunk can be directed to only one calling group.
If you are using the MERLIN Attendant or another voice messaging system,
reserve one or more calling groups for that feature.
The system automatically reserves extension numbers 770-791 and 7920-7929
for calling groups. (These may be changed.) If operators with DSSs need one-
touch use of Group Calling, renumber to extensions that fall within the Page
button ranges.
Planning Form Instructions
Review the Employee Communication Survey analysis and determine the
number of calling groups needed. Make that number of copies of both sides
of PBX System Form 6e, Group Calling.
Note: Form 6e has two sides. List the extensions (and trunks) assigned to
the groups on the front and specify the options assigned to the group on the
back.
On the front of Form 6e:
1.
Write the group number in the "Group No." space. Start with 1 and
number sequentially.
2.
Write the name of the group in the "Group ID" space. (Refer to the survey
analysis.)
3 . Write the factory-set extension number in the space provided (770 for
group 1, 771 for group 2, etc.).
Group Assigned Features 4-21