AT&T MERLIN LEGEND Communications System PBX System Planning Manual page 114

Features
Message Center Operation
Planning Form Instructions
Under the "Calls-in-Queue Alert" heading on Form 6a:
1 . Check "Disable" to keep the factory setting (QCC operators are not
notified when calls are waiting in queue).
2 . Check "Enable" so that specific QCC operators are notified (with a single
ring) when a call enters the queue. Write the extension number of each
QCC position that receives the notification in the space provided. (Refer
to Form 2a or Form 5c.
Message Center Operation allows you to designate a QCC as a Message
Center with the following options automatically set:
The only incoming calls that go to the Message Center QCC are calls to the
extension number of the QCC and calls sent to the QCC using Forward or
Follow Me.
Returning calls such as extended (transferred), operator-parked, and camp-
on calls go to the Message Center QCC. This means that the Message
Center position is different from that of the system operator who originally
answered the call.
Group Coverage calls go to the QCC Message Center.
Direct Inward Dial (DID) calls to invalid destinations (unassigned extension
numbers) go to the QCC Message Center.
CAUTION
DID numbers that correspond to pool dial-out codes (or facility access
codes) can be used to avoid toil restriction, leading to toll abuse and/or
fraud. (See 'Customer Support Information" in the front of this book for more
information on security.)
Assign this feature when you have more than one QCC operator position and
you want one centralized location for employees to retrieve messages. Only one
Message Center position should be assigned.
Planning Form Instructions
Under the "Message Center" heading on Form 6a:
1. Check "No" to show that no Message Center operator is assigned.
2. Check the second box to assign a Message Center. Write the extension
for QCC operator position in the space provided. (refer to Form 2a or
5c).
Operator Features 4-9