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Columns
a.
AGENTPERWGSUMMARY1.StartTime
b.
AGENTPERWGSUMMARY1.AgentNum
c.
F+J+N+R
d.
G+K+O+S
e.
D/C
f.
AGENTPERWGSUMMARY2.NumInWGAnswered
g.
(F/C)*100%
h.
AGENTPERWGSUMMARY2.DurInWGTalk
i.
H/F
j.
AGENTPERWGSUMMARY2.NumOutWGConnected
k.
(J/C)*100%
l.
AGENTPERWGSUMMARY2.DurOutWGTalk
m. L/J
n.
AGENTSUMMARY2.NumInDirAnswered
o.
(N/C)*100%
p.
AGENTSUMMARY2.DurInDirTalk
q.
P/N
r.
AGENTSUMMARY2.NumOutDirConnected
s.
(R/C)*100%
t.
AGENTSUMMARY2.DurOutDirTalk
u.
T/R
2204 - Workgroup Agent Call/Time Contribution %
Comparison
The Workgroup Agent Call/Time Contribution % Comparison report
displays all calls, including inbound workgroup, outbound workgroup,
direct inbound and direct outbound calls, for the specified workgroup
agent(s).
Reports
AltiReport Manual
41
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