2208 - Workgroup Outbound Call Handling Summary; 2301 - Workgroup Inbound Answered Call Wait Time - Altigen AltiReport Manual

Workgroup Reports

2208 - Workgroup Outbound Call Handling Summary

The Workgroup Outbound Call Handling Summary report displays call
handling information for connected calls for the specified workgroup.
Table
All data from Table WGSUMMARY.
Columns
a. StartTime
b. WGNum
c. NumOutConnected
d. DurOutTalk
e. D/C
f. DurOutHold + DurOutTalk + DurOutWrapUp
g. F/C
h. NumOutXfer

2301 - Workgroup Inbound Answered Call Wait Time

The Workgroup Inbound Answering Call Wait Time report displays
answered calls wait time (queue time + ring time) for the specified
workgroup.
Table
All data from Table CDRMAIN
Filter
TalkDuration > 0; TargetWGNum
Group
TargetWGNum, WGSessionID
46 AltiReport Manual