Table of Contents
Advertisement
Workgroup Reports
2206 - Workgroup Inbound Calls Wait Time Summary
The Workgroup Inbound Calls Wait Time Summary report displays the
wait time for total inbound calls, including calls answered, abandoned and
overflowed, for the specified workgroup.
Table
All data from Table WGSUMMARY
Columns
a.
StartTime
b.
WGNum
c.
NumInWGCall
d.
NumInAnswered
e.
DurInAnsQ + DurInAnsRing
f.
E/D
g.
NumInAnsWithinSLT
h.
G/D * 100%
i.
NumInAbnInQ
j.
NumInAbnDuringRing
k.
I + J
l.
DurInAbnInQ + DurInAbnInQ_RingTime + DurInAbnDuringRing +
DurInAbnDuringRing_RingTime
m. L/K
n.
NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +
NumInAbnToApp + NumInAbnToOthers
o.
DurInOverflowQ + DurInOverflowRing + DurInAbnVmMsg +
DurInAbnVmMsg_RingTime + DurInAbnVmNoMsg +
DurInAbnVmNoMsg_RingTime + DurInAbnToApp +
DurInAbnToApp_RingTime + DurInAbnToOthers +
DurInAbnToOthers_RingTime
p.
O/N
44 AltiReport Manual
Advertisement
Table of Contents
