1303 - Agent % Contribution To Each Wg (Inbound/Outbound); 1304 - Agent Wg Call Handling Time Distribution - Altigen AltiReport Manual

Columns
a. Time, Not from database
b. (AGENTPERWGSUMMARY2.DurInWGTalk+
AGENTPERWGSUMMARY2.NumOutWGConnected+
AGENTPERWGSUMMARY2.DurInWGWrapUp+
AGENTPERWGSUMMARY2.DurOutWGWrapUp+
AGENTPERWGSUMMARY2.DurInWGHold+
AGENTPERWGSUMMARY2.DurOutWGHold) /
(AGENTPERWGSUMMARY2.NumInWGAnswered+
AGENTPERWGSUMMARY2.NumOutWGConnected)
1303 - Agent % Contribution to each WG (Inbound/
Outbound)
The Agent % Contribution to Each WG report displays the percentage of
calls answered by agent for each workgroup the agent belongs to.
Table
All data from Table AGENTPERWGSUMMARY1,
AGENTPERWGSUMMARY2
Call Number
AGENTPERWGSUMMARY2.NumInWGAnswered+
AGENTPERWGSUMMARY2.NumOutWGConnected
Duration
AGENTPERWGSUMMARY2.DurInWGTalk +
AGENTPERWGSUMMARY2.NumOutWGConnected +
AGENTPERWGSUMMARY2.DurInWGWrapUp +
AGENTPERWGSUMMARY2.DurOutWGWrapUp +
AGENTPERWGSUMMARY2.DurInWGHold +
AGENTPERWGSUMMARY2.DurOutWGHold

1304 - Agent WG Call Handling Time Distribution

The Agent WG Call Handling Time Distribution report displays a chart of
an workgroup agent's inbound and outbound calls, including length of call
(in minutes).
Table
All data from Table CDRMAIN
Reports
AltiReport Manual 37