2311 - Total & % Inbound Calls Ans/Abn/Ofl; 2312 - Total & % Wg Inbound Calls In Queue - Altigen AltiReport Manual

2311 - Total & % Inbound Calls ANS/ABN/OFL
The Total & % Inbound Calls ANS/ABN/OFL report displays totals and
percentages of inbound calls, including calls answered, abandoned and
overflowed.
Table
All data from Table WGSUMMARY
Columns
a. StartTime
b. NumInWGCall
c. NumInAnswered
d. C/B *100%
e. NumInAbnInQ+NumInAbnDuringRing
f. E/B *100%
g. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +
NumInAbnToApp + NumInAbnToOthers
h. G/B *100%
2312 - Total & % WG Inbound Calls in Queue
The Total & % WG Inbound Calls in Queue report displays totals and
percentages for workgroup inbound calls in queue.
Table
All data from Table WGSUMMARY
Columns
a. StartTime
b. NumInWGCall
c. NumInCallInQ
Reports
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