Table of Contents
Advertisement
2205 - Workgroup Inbound/Outbound Call Summary
with % Analysis
The Workgroup Inbound/Outbound Call Summary with % Analysis report
displays all inbound (answered/abandoned/overflowed) calls and outbound
connected calls for the specified workgroup agent(s).
Table
All data from Table WGSUMMARY
Columns
a.
StartTime
b.
WGNum
c.
NumInWGCall
d.
NumInAnswered
e.
D/C * 100%
f.
DurInTalk
g.
F/C
h.
NumInAbnInQ + NumInAbnDuringRing
i.
H/C * 100%
j.
NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg NumInAbnToApp
+ NumInAbnToOthers
k.
J/C * 100%
l.
NumOutConnected
m. DurOutTalk
n.
M/L
o.
C+L
Reports
AltiReport Manual
43
Advertisement
Table of Contents
