Table of Contents
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log configuration 16
M
mail server configuration 13
main menu 17
N
navigation 21
O
overview 7
P
printing reports 27
R
remote access 5
reports 21, 29
requirements 1
restore 16
S
saving reports 28
setting up AltiReport 5
T
Total & % Inbound Calls ANS/ABN/
OFL 53
Total & % WG Inbound Calls in
Queue 53
Total Outbound Calls 54
Total Outbound Calls Handling
Time 55
U
updating favorite reports 26
user login 17
user management 12
W
Web Print button 27
WG Calls and Direct Call Activity
Summary Report 31
Workgroup Agent Call Activity Sum-
mary with % Analysis 40
Workgroup Agent Call/Time Contri-
bution % Comparison 41
Workgroup Agent(s) Performance
Summary 39
Workgroup Agent(s) State 39
Workgroup Call Detail Report 38
Workgroup Cumulative Inbound Call
Handling 51
Workgroup Cumulative Inbound Call
Wait Time 50
Workgroup Cumulative Inbound/Out-
bound Call 50
Workgroup Inbound Abandoned Call
Wait Time 47
Workgroup Inbound Answered Call
Wait Time 46
Workgroup Inbound Call Handling
Summary 45
Workgroup Inbound Call Priority 49
Workgroup Inbound Calls Answering
Time 48
Workgroup Inbound Calls Wait Time
Summary 44
Workgroup Inbound Overflowed/Re-
directed Calls Wait Time 47
Workgroup Inbound/Outbound Call
Summary with % Analysis 43
Workgroup Outbound Call Handling
Summary 46
Workgroup Outbound Call Handling
Time 48
Workgroup Reports 38
Average Call Handling Time 54
Cumulative Outbound Call
Handling 52
Daily Longest Queue Time 55
Daily Max Number of Calls in
Queue 55
Daily Real Time Service
Level 56
Total & % Inbound Calls ANS/
ABN/OFL 53
AltiReport Manual
Index
61
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