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1206 - Agent Direct Calls Summary Report
The Agent Direct Calls Summary Report displays an agent's direct inbound
and outbound call.
Table
All data from Table AGENTSUMMARY1, AGENTSUMMARY2.
Columns
a.
AGENTSUMMARY1.StartTime
b.
AGENTSUMMARY1.AgentNum
c.
AGENTSUMMARY2.NumInDirAnswered
d.
AGENTSUMMARY2.DurInDirTalk
e.
D / C
f.
AGENTSUMMARY2.NumInDirHold
g.
AGENTSUMMARY2.DurInDirHold
h.
G / F
i.
AGENTSUMMARY2.NumInDirVM
j.
AGENTSUMMARY2.DurInDirVM
k.
J / I
l.
AGENTSUMMARY2.NumOutDirConnected
m. AGENTSUMMARY2.DurOutDirTalk
n.
M / L
o.
AGENTSUMMARY2.NumOutDirHold
p.
AGENTSUMMARY2.DurOutDirHold
q.
P / O
Reports
AltiReport Manual
35
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