Configuring Call Home; Contents; Information About Call Home - Cisco ASR1002 - ASR 1002 Router Software Configuration Manual

Configuring Call Home

Revised: July 25, 2011
The Call Home feature provides e-mail-based and web-based notification of critical system events. A
versatile range of message formats are available for optimal compatibility with pager services, standard
e-mail, or XML-based automated parsing applications. Common uses of this feature may include direct
paging of a network support engineer, e-mail notification to a Network Operations Center, XML delivery
to a support website, and utilization of Cisco Smart Call Home services for direct case generation with
the Cisco Systems Technical Assistance Center (TAC). This document describes how to configure the
Call Home feature on Cisco ASR 1000 Series Aggregation Services Routers beginning with
Cisco IOS XE Release 2.6.
Finding Feature Information in This Module
Your Cisco IOS software release may not support all of the features documented in this module. To reach
links to specific feature documentation in this module and to see a list of the releases in which each feature is
supported, use the
Finding Support Information for Platforms and Cisco IOS and Catalyst OS Software Images
Use Cisco Feature Navigator to find information about platform support and Cisco IOS and Catalyst OS
software image support. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An
account on Cisco.com is not required.

Contents

This guide includes the following sections:
•
•
•
•
•
•
•
Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
"Feature Information for Call Home" section on page
Information About Call Home, page 2
Prerequisites for Call Home, page 3
How to Configure Call Home, page 4
How To Configure Call Home to Support the Smart Call Home Service, page 27
Displaying Call Home Configuration Information, page 34
Default Settings, page 39
Alert Group Trigger Events and Commands, page 40
59.