Client Problems; Windows Problems; Macintosh Problems; Digipath Problems - Xerox 6100BD - Phaser Color Laser Printer System Manual

Troubleshooting

Client problems

Windows problems

Macintosh problems

DigiPath problems

8-4
You should see the above since the agent should be
inactive most of the time. If you see something other than
the above, the agent is not functioning properly. You may
take an outload or call Service.
Client problems are handled differently depending on the
client platform used.
A job is submitted from a Windows client and is not received
by the printer queue.
If the Xerox Document Submission client application does not
run properly or the job cannot be submitted to a queue,
perform the following:
1. The user must exit the Xerox Document Submission and
Windows applications
2. Verify the user is logged on to the appropriate file server.
3. Restart the Xerox Document Submission software at the
client workstation.
A job is submitted from a Macintosh client and the printer
queues cannot be viewed.
If the Macintosh client cannot view any printer queues from
the Chooser, perform the following:
1. Verify that the AppleTalk network is up and that there is at
least one router on the network.
2. If there is no router on the AppleTalk network, jobs cannot
be submitted through the AppleTalk gateway. When a
router becomes available, reboot the controller to submit
jobs through the AppleTalk gateway.
3. If there is a router on the Apple Talk network, delete the /
opt/XRXnps/bin/atports file at the controller and reboot.
NOTE: You must be logged in as the root user to delete this
file.
A job is submitted from a DigiPath client and does not print.
System Guide