Troubleshooting; Calling For Service - Xerox 6100BD - Phaser Color Laser Printer System Manual

Calling for service

System Guide

8 Troubleshooting

This section covers the various faults that you may encounter
in using DocuSP. Declared faults are those that display a
message to indicate a problem. Undeclared faults are
problems that you may encounter that do not display a
message or a visual indicator on the user interface.
Before calling the Customer Service Support Center, ensure
you have read this information and have tried the corrective
actions described in this document. If the problem persists,
gather the necessary information and call the appropriate
Customer Service Support Center phone number. Your site
representative can supply you with the telephone number for
the Customer Service Support Center in your area.
The Xerox Welcome Center number is (800-821-2797). The
customer support direct TTY number for assistance is 1-800-
735-2988.
Before calling for service, make note of the following:
• Print/job fault messages that appear on the system
controller.
• Status messages that appear on the printer control
console.
• Indicator lights that may or may not be lit.
• Status codes that appear in the message display of the
tape drive control panel if there is a tape drive problem.
Your call is answered by a representative who asks you for
your equipment serial number. Ensure that you have this
available at the time of the call.
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