Declared Faults; Printer Fault; Job Fault; Undeclared Faults - Xerox 6100BD - Phaser Color Laser Printer System Manual

Troubleshooting

Declared faults

Printer fault

Job fault

Undeclared faults

8-2
Declared faults that you may encounter on yours system are
categorized as printer faults or job faults.
An indicator appears on the DocuSP user interface when a
printer fault occurs and the Printer Faults window appears.
The Printer Faults window displays all existing printer faults.
Selecting a fault on the list opens the Fault Clearance
window. Proceed to clear the fault by following the
instructions in the Printer Faults Clearance window.
NOTE: Closing the Printer Faults Clearance window does not
clear the fault.
A job faults if a requirement of the job can not be met. All
faulted jobs are displayed in the Faulted Jobs window.
Selecting Jobs Faults displays the Job Fault Clearance
window. Follow the instructions on the window to clear the job
fault. To avoid common job faults, ensure that the paper that
is programmed for the job is available and that the finishing
programmed is acceptable and available.
The following list describes possible undeclared faults that
you may encounter:
• Client Problems: Client problems include job submission
problems with no message displayed at the client
workstation.
• Graphical User Interface (GUI) problems: GUI icons or
windows do not appear correctly, do not operate correctly,
or disappear suddenly.
• Print quality: The output from the printer contains image
defects such as deletions, problems with lines, missing
images, smudges, shading, or text problems.
System Guide