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Print quality troubleshooting
To help isolate print quality problems, print the "Print defects guide" and check for repeating defects. If repeating
defects are not appearing, print the Print Quality Test Pages.
Turn the printer off.
1.
Hold down
2.
Press
3.
The pages are formatted. The Printing Quality Test Pages message appears, then the pages print. The
message remains on the operator panel until all the pages print.
After the Print Quality Test Pages print, to exit the Config Menu:
Press
4.
The messages Resetting Printer and Performing Self Test appear, and the printer returns to Ready.
If another type of print quality problem exists, see the Troubleshooting chapter in the User's Guide on the
publications CD.
Problem
Print is too light.
Toner smears or print comes off
the page.
Toner appears on the back of the
printed page.
and
, and turn the printer on.
until Prt Quality Pgs is selected, and then press
until Exit Config Menu is selected, and then press
Action
Toner is on the transfer roll. To help prevent this, do not load print
media that is smaller than the page size of the job to be printed.
Open and close the printer top front cover to run the printer setup
cycle and clean the transfer roll.
• The toner may be low. To utilize the remaining toner, remove the
cartridge by gripping the handles with both hands. With the
cartridge arrows pointing downward, firmly shake the print
cartridge side-to-side and front-to-back several times to
redistribute the toner. Reinstall the cartridge and then press
Repeat this procedure multiple times until the print remains
faded. When the print remains faded replace the print cartridge.
• Change the Toner Darkness setting in the Quality menu.
• Change the Brightness setting in the Quality menu.
• Change the Contrast setting in the Quality menu.
• If you are printing on an uneven print surface, change the Paper
Weight and Paper Texture settings in the Paper menu.
• Verify the correct print media is being used.
• Verify you are using the correct printer drivers.
• If you are printing on an uneven print surface, change the Paper
Weight and Paper Texture settings in the Paper menu.
• Verify the print media is within the printer specifications. See
"Media specifications" on page 1-9
.
.
for more details.
Diagnostic aids
.
3-33
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