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User attendance messages—paper jams and paper handling errors (2xx.xx)
Error
Sub
Description
code
codes
201
.42
Page did not reach exit
sensor. Fuser page
count between 400,000
and 499,999.
201
.44
Expected wide page not
detected by narrow
media sensor, possible
accordion jam. Fuser
page count between
400,000 and 499,999.
201
.50
Page did not reach exit
sensor. Fuser page
count stopped at
500,000 to preserve
data.
201
.51
Main drive motor
identification failed.
Fuser page count
stopped at 500,000 to
preserve data.
Service Manual
2-50
Possible causes
• Page jammed on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• Page did not enter or exit fuser nip
cleanly.
• Narrow media sensor not functioning
correctly.
• Actual page is narrow when wide
page was expected.
• Page jammed on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
Main drive motor not working.
Action
• Check the fuser entry guide
for toner build up.
• Check the fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See
"Fuser
assembly removal" on
page
4-27.
• The fuser exit sensor may
not be functioning properly.
Go to
"Fuser exit sensor
service check" on
page
2-92.
• If label media, ensure front
edge meets 1/8 inch
requirement.
• Check the fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See
"Fuser
assembly removal" on
page
4-27.
• If media is narrow, then turn
off first sheet detection
(engine settings 3 = 16). In
Diagnostics mode, select
PRINTER SETUP and
Engine Setting 3.
• The fuser narrow media
sensor may not be
functioning properly. Go to
"Fuser narrow media
sensor service check" on
page
2-93.
• Check the fuser entry guide
for toner build up.
• Check the fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See
"Fuser
assembly removal" on
page
4-27.
• The fuser exit sensor may
not be functioning properly.
Go to
"Fuser exit sensor
service check" on
page
2-92.
Check the connections to the
motor and system board. If not
problem is found, go to
"Main
drive service check" on
page
2-106.
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