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User attendance messages—paper jams and paper handling errors (2xx.xx)
When the printer jams, the appropriate jam message will be displayed on the printer operator panel. If you select
Show Areas on the operator panel, you can view one or more images to help you clear the jam.
23<x> Paper Jam,
3 pages jammed
Continue
Show Areas
User attendance messages—paper jams and paper handling errors (2xx.xx)
Error
Sub
Description
code
codes
200
.00
Paper jam around input
sensor.
200
.01
Input sensor covered
too long.
200
.02
Input sensor covered
too long.
200
.04
Input sensor covered
too quickly
200
.06
Imaged page not
expected page.
200
.07
Option tray never picked
a page.
Service Manual
2-44
Show Areas
Show Duplex
Show Rear Door
Show Finisher
Possible causes
• Multi-sheet feed that is shingled.
• Tray size sensing wrong size
• Paper jam leaving page over sensor
• Multi-sheet feed that is shingled.
• Tray size sensing wrong size.
• Paper jam leaving page over sensor.
• Multi-sheet feed that is shingled.
• Tray size sensing wrong size.
• Paper jam leaving page over sensor.
• Paper pre-staged in path.
• Wrong configuration ID causes
engine to assume 500-sheet paper
path on 250-sheet model.
• Bouncy input sensor.
Bouncy pass thru sensor.
1. Open
manual
feed door.
Action
• Fan media and stack flat in
tray or multipurpose feeder.
• Check for anything in the
paper path that might cause
the paper to jam.
• If clearing a paper jam does
not fix the problem, go to
"Input sensor service
check" on page
2-103.
• Fan media and stack flat in
tray or MPF.
• Check for anything in the
paper path that might cause
the paper to jam.
• If clearing a paper jam does
not fix the problem, go to
"Input sensor service
check" on page
2-103.
• Fan media and stack flat in
tray or MPF.
• Check for anything in the
paper path that might cause
the paper to jam.
• If clearing a paper jam does
not fix the problem, go to
"Input sensor service
check" on page
2-103.
• Check MPF and friction pad.
• Fan media and stack flat in
tray or MPF.
• Use different media.
• Check config ID.
Perform a sensor test to check
the sensor for the tray. See
"Sensor Test (input tray)" on
page
3-13.
Go to
"Input sensor service
check" on page
2-103.
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