Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the

DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used

in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names

other than its own.

Table of Contents

Summary of Contents for Dell 5230

Page 1 DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names...
Page 2: Table Of Contents
Contents Safety information................11 Learning about the printer.............13 Finding information about the printer........................13 Printer configurations................................14 Selecting a location for the printer..........................16 Understanding the printer control panel........................17 Additional printer setup..............19 Installing internal options..............................19 Available internal options................................19 Accessing the system board to install internal options....................19 Installing a memory card ................................
Page 3 Status Monitor Center................................73 Driver Profiler..................................73 Dell Printer Alert Utility..............................73 Dell Toner Management System...........................74 Printing Status Window................................74 Dell Printer Supplies Reorder Application ..........................74 Printing....................76 Printing a document................................76 Printing on specialty media.............................76 Tips on using letterhead................................76 Tips on using transparencies ..............................77 Tips on using envelopes................................
Page 4 Holding jobs in the printer ................................78 Printing confidential and other held jobs..........................79 Printing from a flash drive..............................81 Printing information pages..............................82 Printing a font sample list................................82 Printing a directory list.................................. 82 Printing the print quality test pages ............................82 Canceling a print job................................83 Canceling a print job from the printer control panel ......................
Page 5 Printer attached locally to a computer ..........................130 Replacing supplies................................131 Replacing the toner cartridge ..............................131 Replacing the photoconductor kit ............................132 Recycling Dell products..............................135 Moving the printer................................135 Before moving the printer .................................135 Moving the printer to another location..........................135 Shipping the printer ..................................136 Administrative support..............137...
Page 6 Adjusting Power Saver..............................138 Restoring the factory default settings........................139 Clearing jams...................140 Avoiding jams..................................140 Understanding jam numbers and locations......................141 200 paper jam..................................141 201 paper jam..................................142 202 and 203 paper jams..............................143 230 paper jam..................................144 231–239 paper jams (optional external duplex unit)...................146 241–245 paper jams.................................148 250 paper jam..................................148 260 paper jam..................................149 271–279 paper jams.................................150...
Page 7 Install Tray <x> or Cancel Print Job............................158 Install MICR Cartridge..................................159 Load <input src> with <Custom Type Name>........................159 Load <input src> with <Custom String> ..........................159 Load <input src> with <size>..............................159 Load <input src> with <type> <size>...........................159 Load Manual Feeder with <Custom Type Name>......................159 Load Manual Feeder with <Custom String>........................159 Load Manual Feeder with <size>............................160 Load Manual Feeder with <type>...
Page 8 84 PC Kit life warning...................................167 84 Replace PC Kit...................................167 88 Cartridge low....................................167 88.yy Replace cartridge ................................167 1565 Emulation error, load emulation option........................168 Solving printing problems.............................168 Multiple-language PDFs do not print............................168 Printer control panel display is blank or displays only diamonds................168 Jobs do not print...................................168 Confidential and other held jobs do not print ........................169 Job takes longer than expected to print ..........................169...
Page 9 Streaked vertical lines .................................182 Streaked horizontal lines................................183 Toner fog or background shading appears on the page ....................183 Toner rubs off....................................184 Toner specks....................................184 Transparency print quality is poor............................185 Uneven print density...................................185 Contacting Technical Support............................185 Appendix..................186 Index....................188 Contents...
Page 11: Safety Information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Page 12 Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding. Safety information...
Page 13: Learning About The Printer
Software and Documentation CD under “View Additional • Performing printing depending on your printer model Documentation.” • Configuring printer settings For updates, check our Web site at support.dell.com. • Viewing and printing documents and photos • Setting up and using printer software •...
Page 14: Printer Configurations
What are you looking for? Find it here Software and Documentation CD • Software and Drivers—Certified drivers for my printer and installers for Dell printer software • Readme files—Last-minute technical changes, or advanced technical reference material for experienced users or technicians •...
Page 15: Fully Configured Model
Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. Feature/Option Paper Capacity 500 sheets...
Page 16: Selecting A Location For The Printer
Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them also. It is important to: • Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.
Page 17: Understanding The Printer Control Panel
Understanding the printer control panel Item Description Display Shows messages and pictures that communicate the status of the printer Navigation buttons Press the up or down arrow buttons to scroll through menus or menu items, or to increase or decrease a value when entering numbers. Press the left or right arrow buttons to scroll through menu settings (also called values or options), or to scroll through text that rolls to another screen.
Page 18 Item Description Stop Stops all printer activity A list of options is offered once Stopped appears on the display. Menu Opens the menu index Note: The menus are available only when the printer is in the Ready state. USB port Insert a flash drive into the front of the printer to print saved files.
Page 19: Additional Printer Setup
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 20 Loosen the screws on the system board cover. Remove the system board cover. Use the illustration below to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Additional printer setup...
Page 21: Installing A Memory Card
Firmware and flash memory card connectors Memory card connector Printer hard disk connector Installing a memory card Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 22: Installing A Flash Memory Or Firmware Card
Unpack the memory card. Note: Avoid touching the connection points along the edge of the card. Open the memory card connector latches. Align the notches on the memory card with the ridges on the connector. Notches Ridges Push the memory card straight into the connector until it snaps into place. Replace the system board cover and close the system board door.
Page 23 The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 24 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. Replace the system board cover and close the system board door. Additional printer setup...
Page 25: Installing An Internal Solutions Port
Installing an Internal Solutions Port The system board supports one optional Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 26 Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out. Remove the screws holding the printer hard disk in place.
Page 27 Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. Remove the metal cover from the ISP opening. Additional printer setup...
Page 28 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps into place. Be sure each post of the tee has latched completely, and that the tee is seated firmly onto the system board.
Page 29 Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee. Insert the long thumbscrew and turn it clockwise enough to hold the ISP in place, but do not tighten the thumbscrew at this time. Additional printer setup...
Page 30 Attach the two provided screws to secure the ISP mounting bracket to the system board cage. Tighten the long thumbscrew. Note: Do not overtighten the thumbscrew. Insert the plug of the ISP interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded.
Page 31: Installing A Printer Hard Disk
Replace the system board cover and close the system board door. Installing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 32 Locate the appropriate connector on the system board. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket.
Page 33 Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color coded. To install a printer hard disk directly onto the system board: Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place.
Page 34 Attach the two provided screws to secure the printer hard disk mounting bracket. Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded. Replace the system board cover and close the system board door. Additional printer setup...
Page 35: Installing Hardware Options
Installing hardware options Order of installation CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. Install the printer and any options you have purchased in the following order: CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the...
Page 36: Attaching Cables
Removing an optional drawer Warning—Potential Damage: Lifting the printer from a drawer without pushing in the safety latches could damage the latches. To remove an optional drawer, push in the safety latches on both sides of the drawer until they click and stay recessed, and then lift the printer.
Page 37: Verifying Printer Setup
USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. Ethernet port Verifying printer setup • Print a menu settings page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page.
Page 38: Printing A Network Setup Page
Press the up or down arrow button until Reports appears, and then press Press the up or down arrow button until Menu Settings Page appears, and then press After the menu settings page prints, the printer returns to the Ready state. Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection.
Page 39: Updating Available Options In The Printer Driver
Using the World Wide Web Updated printer software may be available on the Dell Support Web site at support.dell.com. Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 40: Setting Up Wireless Printing
Setting up wireless printing Information you will need to set up the printer on a wireless network Note: Do not connect the installation or network cables until prompted to do so by the setup software. • SSID—The SSID is also referred to as the network name. •...
Page 41 Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the printer Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the screen. Insert the Software and Documentation CD.
Page 42: Installing The Printer On A Wireless Network (Macintosh)
Remove the label covering the USB port on the back of the printer. Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly.
Page 43 Prepare to configure the printer Locate the printer MAC address on the sheet that shipped with the printer. Write the last six digits of the MAC address in the space provided below: MAC address: ___ ___ ___ ___ ___ ___ Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the power Enter the printer information Access the AirPort options.
Page 44: Configure The Printer For Wireless Access
Configure the printer for wireless access Type the name of your network (SSID) in the appropriate field. Select Infrastructure as your Network Mode if you are using a wireless router. Select the type of security you use to protect your wireless network. Enter the security information necessary for the printer to join your wireless network.
Page 45: Installing The Printer On A Wired Network
Click +. Click IP. Type in the IP address of your printer in the Address field. Click Add. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. Double-click the Utilities folder. Locate and double-click Printer Setup Utility or Print Center. From the Printer List, choose Add.
Page 46: For Windows Users
For Windows users Insert the Software and Documentation CD. Wait for the Welcome screen to appear. If the CD does not launch after a minute, then do the following: Click , or click Start and then click Run. In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Click Install Printer and Software.
Page 47 Add the printer: • For IP printing: In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Click IP. Type in the IP address of your printer in the Address field. Click Add.
Page 48: Changing Port Settings After Installing A New Network Internal Solutions Port
Changing port settings after installing a new network Internal Solutions Port When a new network Internal Solutions Port (ISP) is installed in the printer, the printer is assigned a new IP address. The printer configurations on computers that access the printer must be updated with this new IP address in order to print to it over the network.
Page 49 For Macintosh users Print a network setup page and make a note of the new IP address. Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you are configuring access for computers on a different subnet than the printer. Add the printer: •...
Page 50: Setting Up Serial Printing
Select the printer from the list. Click Add. Setting up serial printing In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer or when an interface with a better transfer rate is not available.
Page 51 Press Enter, or click OK. The Device Manager opens. Click + to expand the list of available ports. Select the communications port where you attached the serial cable to your computer (example: COM1). Click Properties. On the Port Settings tab, set the serial parameters to the same serial parameters in the printer. Look for the printer settings under the serial heading on the Menu Settings page you printed earlier.
Page 52: Loading Paper And Specialty Media
Loading paper and specialty media This section explains how to load the 250-, 550-, and 2000-sheet trays, and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the paper size and type Make sure that the printer is on and Ready appears.
Page 53: Configuring Universal Paper Settings
Press once, and then press the left or right arrow button until Exit Config Menu appears. Press The printer performs its power-on sequence, and then Ready appears. Configuring Universal paper settings The Universal Paper Size is a user-defined setting that lets you print on paper sizes that are not preset in the printer menus.
Page 54: Loading The Standard Or Optional 250-Sheet Or 550-Sheet Tray
Loading the standard or optional 250-sheet or 550-sheet tray Although the 250-sheet tray and the 550-sheet tray are different in appearance, they require the same process for loading paper. Use these instructions to load paper in either tray: Pull the tray out. Note: Do not remove trays while a job prints or while Busy appears on the display.
Page 55 Unlock the length guide, squeeze the length guide tab inward as shown, and slide the guide to the correct position for the paper size being loaded. Notes: • Use the size indicators on the bottom of the tray to help position the guides. •...
Page 56 Without an optional Staple Finisher With an optional Staple Finisher Duplex (two-sided) printing Duplex (two-sided) printing Note: Notice the maximum fill line on the side of the tray which indicates the maximum height for loading paper. Do not overload the tray. If necessary, adjust the paper guides to lightly touch the sides of the stack, and lock the length guide for the paper sizes indicated on the tray.
Page 57: Loading The 2000-Sheet Tray
Loading the 2000-sheet tray Pull the tray out. Pull up and slide the width guide to the correct position for the paper size being loaded. Unlock the length guide. Loading paper and specialty media...
Page 58 Push the length guide release latch to raise the length guide, slide the guide to the correct position for the paper size being loaded, and then lock the guide. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 59 Without an optional Staple Finisher With an optional Staple Finisher Single-sided printing Single-sided printing Duplex (two-sided) printing Duplex (two-sided) printing Note: Notice the maximum fill line on the side of the tray which indicates the maximum height for loading paper. Do not overload the tray.
Page 60: Loading The Multipurpose Feeder
Insert the tray. Loading the multipurpose feeder Press the release latch, and then pull down the multipurpose feeder door. Loading paper and specialty media...
Page 61 Pull out the extension until it is fully extended. Squeeze and slide the width guide to the far right. Flex the sheets of paper or specialty media back and forth to loosen them, and then fan them. Do not fold or crease them.
Page 62 Load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop. Without an optional Staple Finisher With an optional Staple Finisher Single-sided printing Single-sided printing Duplex (two-sided) printing Duplex (two-sided) printing Notes: •...
Page 63: Loading The Envelope Feeder
Loading the envelope feeder Adjust the envelope support for the length of envelope you are loading: • Short envelopes—Fully close the envelope support. • Medium-length envelopes—Extend the envelope support to the middle position. • Long envelopes—Fully open the envelope support. Lift the envelope weight back toward the printer.
Page 64: Linking And Unlinking Trays
Load the stack of envelopes flap side down. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer. Note: Do not exceed the maximum stack height by forcing paper under the stack height limiter. Adjust the width guide to lightly touch the edge of the paper stack.
Page 65: Linking Exit Bins
To unlink a tray, change the following tray settings so that they do not match the settings of any other tray: • Paper Type (for example: Plain Paper, Letterhead, Custom Type <x>) Paper Type names describe the paper characteristics. If the name that best describes your paper is used by linked trays, assign a different Paper Type name to the tray, such as Custom Type <x>, or define your own custom name.
Page 66: Changing A Custom Type Name
Press The Paper Size menu appears. Press again. The Paper Type menu appears. Press the left or right arrow button until Custom Type <x> or another custom name appears, and then press Submitting selection appears, followed by Paper Menu. Verify that the correct Paper Type is associated with the custom name. Note: Plain Paper is the factory default Paper Type associated with all Custom Type <x>...
Page 67: Paper And Specialty Media Guidelines
Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60–176 g/m (16–47 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
Page 68: Unacceptable Paper
Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. For detailed information on paper with recycled fiber content, see “Using recycled paper and other office papers”...
Page 69: Using Recycled Paper And Other Office Papers
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Using recycled paper and other office papers • Low moisture content (4–5%) • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture.
Page 70: Supported Paper Sizes, Types, And Weights
Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. Paper sizes supported by the printer Paper size Dimensions 250- or 550-...
Page 71 Paper size Dimensions 250- or 550- Optional Multi- Duplex unit Envelope sheet trays 2000- sheet purpose feeder (standard or tray feeder optional) 138 x 210 mm Universal (5.5 x 8.3 in.) up to 216 x 356 mm (8.5 x 14 in.) 70 x 127 mm (2.8 x 5 in.) up to 216 x 356 mm...
Page 72: Paper Types And Weights Supported By The Printer
Paper types and weights supported by the printer The printer engine supports 60–176 g/m (16–47 lb) paper weights. The duplex unit supports 63–170 g/m (17–45 lb) paper weights. Paper type 250- or 550-sheet Optional Multipurpose feeder Duplex unit trays (standard or 2000-sheet tray optional) Paper...
Page 73: Software Overview
Note: For the Dell Printer Alert Utility to work properly, bidirectional communication support must be in place so the printer and computer can communicate.
Page 74: Dell Toner Management System
Click Click Dell Printers. Click Dell 5230n/dn or 5350dn Laser Printer. In Windows XP: Click Start Programs or All Programs Dell Printers Dell 5230n/dn or 5350dn Laser Printer. Click Printer Alert Utility. Dell Toner Management System Printing Status Window Note: For the Printing Status Window to work properly, bidirectional communication support must be in place so ®...
Page 75 If Multiple Printers Found launches, select the printer you are ordering the supplies for. Follow the instructions on the screen. • If ordering from the Web, click the link under the Order Online heading. • If ordering by phone, call the number that appears under the Order by Phone heading. Software overview...
Page 76: Printing
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 140 and “Storing paper” on page 69. Printing a document Load paper into a tray or feeder.
Page 77: Tips On Using Transparencies
• Page orientation is important when printing on letterhead. For information on how to load letterhead, see: – “Loading the standard or optional 250-sheet or 550-sheet tray” on page 54 – “Loading the 2000-sheet tray” on page 57 – “Loading the multipurpose feeder” on page 60 Tips on using transparencies Print samples on the transparencies being considered for use before buying large quantities.
Page 78: Tips On Using Labels
Tips on using labels Note: This printer is intended for occasional paper label printing only. • Do not load labels together with paper or transparencies in the same source; mixing media can cause feeding problems. • From the Paper menu, set the Paper Type to Labels. •...
Page 79: Printing Confidential And Other Held Jobs
Job type Description Confidential When you send a Confidential print job to the printer, you must create a PIN from the computer. The PIN must be four digits using the numbers 0–9. The job is held in printer memory until you enter the PIN from the printer control panel and choose to print or delete the job.
Page 80 Press the down arrow button until appears next to the job you want to print, and then press Press the down arrow button until appears next to the number of copies you want to print, and then press Note: Use the keypad to enter a number if necessary. For Macintosh users With a document open, choose File >...
Page 81: Printing From A Flash Drive
Printing from a flash drive A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, .xps, and .dcx. Notes: •...
Page 82: Printing Information Pages
Printing information pages Printing a font sample list To print samples of the fonts currently available for your printer: Make sure the printer is on and Ready appears. From the printer control panel, press Press the up or down arrow button until Reports appears, and then press Press the up or down arrow button until Print Fonts appears, and then press...
Page 83: Canceling A Print Job
Canceling a print job Canceling a print job from the printer control panel If the job is formatting or already printing, and Cancel a job appears on the first line of the display: Press the up or down arrow button until Cancel appears.
Page 84 In Mac OS X version 10.4 and earlier: From the Go menu, choose Applications. Double-click Utilities, and then double-click Print Center or Printer Setup Utility. Double-click the printer icon. From the printer window, select the job to cancel. From the icon bar at the top of the window, click the Delete icon. Printing...
Page 85: Understanding Printer Menus
Understanding printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Standard USB Menu Envelope Enhance Profiles List Parallel Menu Substitute Size NetWare Setup Page Serial <x>...
Page 86: Paper Menu
Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray <x> Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Envelope Feeder • Only an installed paper source will appear as a menu setting. Manual Paper •...
Page 87 Menu item Description Tray <x> Type Specifies the type of paper loaded in each tray Plain Notes: Transparency • Plain Paper is the factory default setting for Tray 1. Custom Type <x> is Bond the factory default setting for all other trays. Letterhead •...
Page 88 Menu item Description MP Feeder Type Specifies the type of paper loaded in the multipurpose feeder Plain Notes: Card Stock • From the Paper menu, Configure MP must be set to Cassette in order for Transparency MP Feeder Type to appear as a menu item. Bond •...
Page 89: Configure Mp Menu
Menu item Description Manual Paper Type Specifies the type of paper being manually loaded Plain Note: Plain Paper is the factory default setting. Card Stock Transparency Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Recycled Custom Type <x> Manual Envelope Size Specifies the size of the envelope being manually loaded 7 3/4 Envelope...
Page 90: Envelope Enhance
Envelope Enhance The envelope conditioner significantly reduces the wrinkling of some envelopes. Menu item Description Envelope Enhance Enables or disables the envelope conditioner Notes: 1 (Least) • The factory default setting is 5. • If noise reduction is more important than wrinkle reduction, then decrease the setting.
Page 91 Menu item Description Recycled Texture Specifies the relative texture of the recycled paper loaded in a specific tray Smooth Note: Normal is the factory default setting. Normal Rough Labels Texture Specifies the relative texture of the labels loaded in a specific tray Smooth Note: Normal is the factory default setting.
Page 92: Paper Weight Menu
Menu item Description Heavy Texture Specifies the relative texture of the paper loaded in a specific tray Smooth Note: Normal is the factory default setting. Normal Rough Rough Texture Specifies the relative texture of the paper loaded in a specific tray Smooth Note: Rough is the factory default setting.
Page 93 Menu item Description Bond Weight Specifies the relative weight of the paper loaded in a specific tray Light Note: Normal is the factory default setting. Normal Heavy Envelope Weight Specifies the relative weight of the envelopes loaded in a specific tray Light Note: Normal is the factory default setting.
Page 94: Paper Loading Menu
Paper Loading menu Menu item Description Recycled Loading Determines whether 2-sided printing occurs for all jobs that specify Recycled as the paper type Duplex Note: Off is the factory default setting. Card Stock Loading Determines whether 2-sided printing occurs for all jobs that specify Card Stock as the paper type Duplex Note: Off is the factory default setting.
Page 95: Custom Types Menu
Menu item Description Custom <x> Loading Determines whether 2-sided printing occurs for all jobs that specify Custom <x> as the paper type Duplex Notes: • Off is the factory default setting. • Custom <x> Loading is available only if the custom type is supported.
Page 96: Bin Setup Menu
Menu item Description Portrait Width Sets the portrait width 3–14 inches Notes: 76–360 mm • If the width exceeds the maximum, the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. Inches can be increased in 0.01-inch increments.
Page 97: Reports Menu
Menu Item Description Overflow Bin Specifies an alternate output bin when a designated bin is full Mailbox Link Note: Standard Bin is the factory default setting. Mail Overflow Link Optional Type Assignment Assign Type/Bin Selects an output bin for each supported paper type Plain Paper Bin Available selections for each type are: Card Stock Bin...
Page 98: Network/Ports Menu
Menu item Description Network <x> Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Notes: • This menu item is available when more than one network option is installed. • This menu item appears only for network printers or printers connected to print servers.
Page 99: Standard Network Or Network Menus
Standard Network or Network <x> menus Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. •...
Page 100: Reports Menu (Under The Network/Ports Menu)
Menu item Description Std Network Setup For descriptions and settings of the network setup menus, see the following: Reports • “Reports menu (under the Network/Ports menu)” on page 100 Network Card • “Network Card menu” on page 100 TCP/IP • “TCP/IP menu”...
Page 101: Tcp/Ip Menu
Menu item Description Job Timeout Sets the amount of time in seconds that a network print job can take before it is canceled 0-225 seconds Notes: • 90 seconds is the factory default setting. • A setting value of 0 disables the timeout. •...
Page 102: Ipv6 Menu
Menu item Description Enable Auto IP Specifies the Zero Configuration Networking setting Note: Yes is the factory default setting. Enable FTP/TFTP Enables the built-in FTP server, which allows you to send files to the printer using the File Transfer Protocol. Note: Yes is the factory default setting.
Page 103: Wireless Menu
Wireless menu Use the following menu items to view or configure the wireless internal print server settings. Note: This menu is available only for models connected to a wireless network. This menu is available from the Network/Ports menu: Network/Ports  Network <x>  Net <x> Setup  Wireless Menu item Description Network Mode...
Page 104: Netware Menu
NetWare menu This menu is available from the Network/Ports menu: Network/Ports  Standard Network or Network <x>  Std Network Setup or Net <x> Setup  NetWare Menu item Description Activate Activates NetWare support Note: No is the factory default setting. View Login Name Lets you view the assigned NetWare login name Note: This can be changed only from the Embedded Web Server.
Page 105 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data.
Page 106: Parallel Menu
Parallel menu This menu appears only if an optional parallel card is installed. Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a parallel port requires it, regardless of the default printer language Notes: •...
Page 107: Serial Menu
Menu item Description Protocol Specifies the parallel port protocol Standard Notes: Fastbytes • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • The Standard setting tries to resolve parallel port communication problems. Honor Init Determines whether or not the printer honors printer hardware initialization requests from the computer...
Page 108 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data.
Page 109 Menu item Description Robust XON Determines whether or not the printer communicates availability to the computer Notes: • Off is the factory default setting. • This menu item applies only to the serial port if Serial Protocol is set to XON/XOFF.
Page 110: Smtp Setup Menu
SMTP Setup menu Use the following menu to configure the SMTP server. Menu item Description Primary SMTP Gateway Specifies SMTP server port information Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port. Range is 1-65536. Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specifies the amount of time in seconds before the server stops trying...
Page 111: Security Menu
Security menu Miscellaneous menu Menu item Description Login Restrictions Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures 1-10 (3 attempts) Notes: Failure time frame • “Login failures”...
Page 112: Security Audit Log Menu
Security Audit Log menu Menu item Description Export Log Enables an authorized user to export the security log Notes: • To export the log from the printer control panel, a flash drive must be attached to the printer. • From the Embedded Web Server, the log can be downloaded to a computer. Delete Log Specifies whether audit logs are deleted Delete now...
Page 113: Settings Menu
Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: All languages may not be available for all printers. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski...
Page 114 Menu item Description Run Initial setup Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default becomes No. Paper Sizes Notes: •...
Page 115 Menu item Description Timeouts Sets the amount of time the printer waits after a job is printed before it goes into a reduced power state Power Saver 1–240 min Notes: • 30 minutes is the factory default setting. • Lower settings conserve more energy, but may require longer warm-up times.
Page 116: Factory Defaults
Menu item Description Print Recovery Specifies whether the printer reprints jammed pages Jam Recovery Notes: Auto • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. •...
Page 117: Setup Menu
Setup menu Menu item Description Printer Language Sets the default printer language PCL Emulation Notes: PS Emulation • PCL emulation uses a PCL interpreter for processing print PPDS Emulation jobs. PostScript emulation uses a PS interpreter for processing print jobs. •...
Page 118: Finishing Menu
Menu item Description Print All Order Specifies the order in which held and confidential jobs are printed when Print All is selected Alphabetical Oldest First Notes: Newest First • Alphabetical is the factory default setting. • Print jobs always appear in alphabetical order on the printer control panel.
Page 119: Separator Sheets
Menu item Description Separator Sheets Specifies whether blank separator sheets are inserted None Notes: Between Copies • None is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collation is set to On.
Page 120: Quality Menu
Menu item Description Offset Pages Stacks copies or print jobs into staggered sets in an output bin None Notes: Between Jobs • This menu item appears only when the Staple Finisher is installed. Between Copies • None is the factory default setting. No pages are offset during the print job. •...
Page 121: Utilities Menu
Menu item Description Brightness Adjusts or darkens printed output and conserves toner -6 to +6 Notes: • 0 is the factory default setting. • A negative value will darken text, images, and graphics. A positive value will lighten them and conserve toner. Contrast Adjusts the degree of difference between levels of gray in printed output 0–5...
Page 122: Xps Menu
Menu item Description Coverage Estimator Provides an estimate of the percentage coverage of black on a page. The estimate is printed on a separate page at the end of each print job. Note: Off is the factory default setting. LCD Contrast Adjusts the contrast lighting of the display 1–10 Notes:...
Page 123: Pcl Emul Menu
Menu item Description Font Priority Establishes the font search order Resident Notes: Flash • Resident is the factory default setting. • A formatted optional flash memory card must be installed in the printer and operating properly for this menu item to be available. •...
Page 124 Menu item Description PCL Emulation Settings Specifies the orientation of text and graphics on the page Orientation Notes: Portrait • Portrait is the factory default setting. Landscape • Portrait prints text and graphics parallel to the short edge of the page. •...
Page 125: Ppds Menu
Menu item Description Tray Renumber Lets you view the factory default setting assigned to each tray, drawer, or feeder View Factory Def Notes: Multipurpose feeder default = 8 • The printer supports one standard 250-sheet tray and can have only one Tray 1 default = 1 optional drawer installed, either the 250- or 550-sheet drawer.
Page 126: Character Set
Menu item Description Character Set Specifies a default character set for PPDS print jobs Notes: • 2 is the factory default setting. Character Set 2 is composed of printable characters and symbols used in non-US English languages. • When Characters Set 1 is selected, values given to the printer are interpreted as printer commands.
Page 127: Html Menu
HTML menu Menu item Description Font Name Intl CG Times Sets the default font for HTML documents Antique Olive Intl Courier Notes: Apple Chancery Intl Univers • The Times font will be used in HTML documents that do not specify a Arial MT Joanna MT font.
Page 128: Image Menu
Menu item Description Backgrounds Specifies whether to print backgrounds on HTML documents Do Not Print Note: Print is the factory default setting. Print Image menu Menu item Description Auto Fit Selects the optimal paper size, scaling, and orientation Notes: • On is the factory default setting.
Page 129: Maintaining The Printer
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 130: Checking The Status Of Supplies
Note: All life estimates for printer supplies assume printing on letter- or A4-size plain paper. Printer attached to a network Type your printer IP address in your Web browser to launch the Dell Configuration Web Tool. Click www.dell.com/supplies. Printer attached locally to a computer Click or Start.
Page 131: Replacing Supplies
Enter your Dell printer Service Tag number. Note: Your Service Tag number is located inside the front cover of your printer. Click Visit Dell's cartridge ordering website. Replacing supplies Replacing the toner cartridge When 88 Cartridge low appears, or when you experience faded print, remove the toner cartridge. Firmly shake it side-to-side and front-to-back several times to redistribute the toner, and then reinsert it and continue printing.
Page 132: Replacing The Photoconductor Kit
Rotate the cartridge in all directions to distribute the toner. Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed.
Page 133 Open the front door by pressing the button on the left side of the printer and lowering the front door. Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle.
Page 134 Unpack the new photoconductor kit. Be careful not to touch the photoconductor drum. Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks. Push the toner cartridge until it clicks into place. Install the unit into the printer by aligning the arrows on the guides of the unit with the arrows in the printer.
Page 135: Recycling Dell Products
Recycling Dell products To return Dell products for recycling: Visit our Web site at www.dell.com/recycling. Select your country from the list. Follow the instructions on the computer screen. Moving the printer Before moving the printer Remove all printer options before moving the printer.
Page 136: Shipping The Printer
• Avoid severe jarring movements. Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit. Maintaining the printer...
Page 137: Administrative Support
Administrative support Using the Embedded Web Server If the printer is installed on a network, the Embedded Web Server is available for a range of functions including: • Viewing a virtual display of the printer control panel • Checking the status of the printer supplies •...
Page 138: Viewing Reports
Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies. To view reports from a network printer: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
Page 139: Restoring The Factory Default Settings
Restoring the factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before you restore the factory default settings. For more information, see “Printing a menu settings page” on page 37. Warning—Potential Damage: Restore Now returns most printer settings to the original factory default settings.
Page 140: Clearing Jams
Clearing jams Jam error messages appear on the control panel display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams The following hints can help you avoid jams. Paper tray recommendations •...
Page 141: Understanding Jam Numbers And Locations
Understanding jam numbers and locations When a jam occurs, a message indicating the jam location appears on the display. Open doors and covers and remove trays to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper path and then press Jam numbers Area...
Page 142: Paper Jam
Place the toner cartridge aside on a flat, smooth surface. Warning—Potential Damage: Do not leave the cartridge exposed to light for extended periods. Warning—Potential Damage: The jammed paper may be covered with unfused toner which can stain garments and skin. Remove the jammed paper.
Page 143: And 203 Paper Jams
Place the toner cartridge aside on a flat, smooth surface. Warning—Potential Damage: Do not leave the cartridge exposed to light for extended periods. Warning—Potential Damage: The jammed paper may be covered with unfused toner which can stain garments and skin. Remove the jammed paper.
Page 144: Paper Jam
If the paper is not exiting the printer: Pull down the top rear door. Slowly remove the jammed paper to avoid tearing it. Close the top rear door. Press 230 paper jam Rear paper jams Remove the standard tray from the printer. Clearing jams...
Page 145 Pull down the bottom rear door. Push the tab down. Remove the jammed paper. Close the bottom rear door. Insert the standard tray. Press Clearing jams...
Page 146: Paper Jams (Optional External Duplex Unit)
Front paper jams Remove the standard tray from the printer. Push the tab down. Remove the jammed paper. Insert the standard tray. Press 231–239 paper jams (optional external duplex unit) Rear paper jams Push in and hold the latch while pulling up the rear duplex door. Remove the jammed paper.
Page 147: Front Paper Jams
Close the rear duplex door. Press Front paper jams Remove the standard tray from the printer. Remove the duplex jam access tray. Raise the recessed duplex bar. Remove the jammed paper. Replace the duplex jam access tray. Clearing jams...
Page 148: Paper Jams
Insert the standard tray. Press 241–245 paper jams Pull out the tray indicated on the display. Remove any jammed paper, and then insert the tray. Press If the jam message persists for a 250-sheet or 550-sheet tray, then remove the tray from the printer. Remove the jammed paper, and then insert the tray.
Page 149: Paper Jam
Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper into the multipurpose feeder. Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper. Press 260 paper jam The envelope feeder feeds envelopes from the bottom of the stack.
Page 150: Paper Jams
Load the envelopes in the envelope feeder. Adjust the paper guide. Lower the envelope weight. Press 271–279 paper jams To clear a jam in the output expander, high-capacity output stacker, the 5-bin mailbox, or the staple finisher: If the paper is exiting into a bin, then pull the paper straight out, and then press If not, then continue with step 2.
Page 151: Paper Jam
281 paper jam Clear the jam from the stapler output bin. Press 282 paper jam To prevent paper jams, the stapler motor does not run when the stapler door is open. Close the stapler door until it clicks into place. Press Clearing jams...
Page 152: Staple Jam
283 staple jam Press the latch to open the stapler door. Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. Use the metal tab to lift the staple guard, and then remove any loose staples. Clearing jams...
Page 153 Press down on the staple guard until it snaps into place. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door. Press Clearing jams...
Page 154: Troubleshooting
Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 155: Understanding Printer Messages
Understanding printer messages When Manual Feeder appears on the display, it refers to the multipurpose feeder. Change <input src> to <Custom Type Name> You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray.
Page 156: Change To
• To cancel the current print job, press the up or down arrow button until Cancel job appears, and then press • For more information, press the up or down arrow button until Show me or Tell me more appears, and then press Change <input src>...

Page 157: Check Tray Connection
Check tray <x> connection Try one or more of the following: • Turn the printer off and then back on. If the error occurs a second time: Turn the printer off. Unplug the power cord from the wall outlet. If an optional duplex unit is installed, then remove it. Remove the indicated tray.
Page 158: Install Output Bin Or Cancel Print Job
Install output bin <x> or cancel print job Try one or more of the following: • Install the specified bin: Turn the printer off. Unplug the power cord from the wall outlet. Install the specified bin. Connect the power cord to a properly grounded outlet. Restart the printer.
Page 159: Install Micr Cartridge
Install MICR Cartridge The printer does not have a MICR cartridge installed. Install a MICR cartridge to continue printing. Load <input src> with <Custom Type Name> Try one or more of the following: • Load the specified paper into the specified source to clear the message and continue printing. •...
Page 160: Load Manual Feeder With
• Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press Load Manual Feeder with <size> Try one or more of the following: • Load the multipurpose feeder with the correct paper size. If there is no paper in the multipurpose feeder, then feed a sheet of paper to clear the message.

Page 161: Reattach Bin -
Connect the power cord to a properly grounded outlet. Restart the printer. If the error occurs again: Turn the printer off. Unplug the power cord from the wall outlet. Remove the specified bin. Contact Customer Support. • Press the up or down arrow button until Continue appears, and then press to clear the message and print without using the specified bin.

Page 162: Remove Paper From Standard Output Bin
If the error occurs again: Turn the printer off. Unplug the power cord from the wall outlet. Remove the envelope feeder. Contact Customer Support. • Press the up or down arrow button until Continue appears, and then press to clear the message and print without using the envelope feeder.
Page 163: Yy Cartridge Part Number Unsupported By Device
32.yy Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one. 34 Short paper Try one or more of the following: • Load the appropriate paper in the tray. • Press the up or down arrow button until Continue appears, and then press to clear the message and print the job using a different paper tray.
Page 164: Insufficient Memory, Some Held Jobs Were Deleted
37 Insufficient memory, some held jobs were deleted The printer deleted some held jobs in order to process current jobs. Press the up or down arrow button until Continue appears, and then press to clear the message. 38 Memory full Try one or more of the following: •...
Page 165: Unformatted Flash Detected
53 Unformatted flash detected Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to stop the defragment operation and continue printing. • Format the flash memory. If the error message remains, the flash memory may be defective and require replacing. 54 Standard network software error Try one or more of the following: •...
Page 166: Too Many Flash Options Installed
Remove the extra disks. Connect the power cord to a properly grounded outlet. Turn the printer back on. 58 Too many flash options installed Too many optional flash memory cards or too many optional firmware cards are installed on the printer. Try one or more of the following: •...
Page 167: Incompatible Tray
Try one or more of the following: • Remove the specified output bin. • Press the up or down arrow button until Continue appears, and then press to clear the message and continue printing without using the specified output bin. 59 Incompatible tray <x>...

Page 168: 1565 Emulation Error, Load Emulation Option
1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. Open the document you want to print in Adobe Acrobat. Click the printer icon.
Page 169: Confidential And Other Held Jobs Do Not Print
AKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is connected to the network. • Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again.
Page 170: Job Prints From The Wrong Tray Or On The Wrong Paper
Press the up or down arrow button until Page Protect appears, and then press Press the up or down arrow button until Off appears, and then press Job prints from the wrong tray or on the wrong paper HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type setting.
Page 171: Unexpected Page Breaks Occur
EDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk.
Page 172: Paper Trays
AKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see “Updating available options in the printer driver” on page 39. Paper trays These are possible solutions. Try one or more of the following: AKE SURE THE PAPER IS LOADED CORRECTLY Open the paper tray.
Page 173: Envelope Feeder
Envelope feeder These are possible solutions. Try one or more of the following: ESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. AKE SURE THE ENVELOPES ARE LOADED CORRECTLY Adjust the envelope support for the length of envelope you are using. For more information, see “Loading the envelope feeder”...
Page 174: Solving Paper Feed Problems
AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing, see the Networking Guide on the Software and Documentation CD Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: HECK THE PAPER Use recommended paper and specialty media.
Page 175: Solving Print Quality Problems
Press the up or down arrow button until Jam Recovery appears, and then press Press the up or down arrow button until On or Auto appears, and then press Solving print quality problems Isolating print quality problems To help isolate print quality problems, print the print quality test pages: Turn the printer off.
Page 176: Clipped Images
Clipped images Try one or more of the following: HECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting.
Page 177: Incorrect Margins
HECK THE ONER ARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel Quality menu, change the setting. • For Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Print dialog. Incorrect margins These are possible solutions.
Page 178: Print Irregularities
Print irregularities These are possible solutions. Try one or more of the following: HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you use it. HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type setting.
Page 179: Skewed Print
Replace the transfer roller if the defects occur every: 58.7 mm (2.31 in.) Replace the photoconductor if the defects occur every: 44 mm (1.73 in.) Replace the fuser if the defects occur every: • 78.5 mm (3.09 in.) • 94.2 mm (3.71 in.) Skewed print These are possible solutions.
Page 180: Print Is Too Dark
HE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used toner cartridge with a new one. Print is too dark These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
Page 181: Print Is Too Light
Print is too light These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. •...
Page 182: Solid Color Pages
Solid color pages These are possible solutions. Try one or more of the following: AKE SURE THE TONER CARTRIDGE IS PROPERLY INSTALLED Remove the toner cartridge and shake it from side to side to redistribute the toner, and then reinstall it. HE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used toner cartridge with a new one.
Page 183: Streaked Horizontal Lines
Clear any paper you see. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Streaked horizontal lines ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following: HE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: •...
Page 184: Toner Rubs Off
HE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner rubs off These are possible solutions. Try one or more of the following: HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type setting.
Page 185: Transparency Print Quality Is Poor
You need to know your printer model type and the Service Tag number or Express Service Code. For more information, see the label on the inside top front cover of the printer. The Service Tag number is also listed on the menu settings page. For additional technical support, check the Dell Support Web site at support.dell.com. Troubleshooting...
Page 186: Appendix
Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
Page 187: Warranty And Return Policy
Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide.
Page 188: Index
Index Numerics 59 Incompatible envelope cleaning feeder 166 exterior of the printer 129 1565 Emulation error, load 59 Incompatible output bin Close door <x> 157 emulation option 168 <x> 166 Close door or insert cartridge 157 2000-sheet tray 59 Incompatible tray <x> 167 Close finisher side door 157 loading 57 61 Defective disk 167...
Page 189 envelopes held jobs 78 280 150 loading 60, 63 printing for Macintosh users 79 283 staple jam 152 tips on using 77 printing for Windows users 79 stapler 152 error messages Help menu 128 58 too many trays attached 166 HTML menu 127 Ethernet networking labels, paper...
Page 190 troubleshooting 173 paper jams, clearing menu settings page 200 141 NetWare menu 104 printing 37 201 142 Network <x> menu 99 menus 260 149 Network Card menu 100 Active NIC 98 271–279 150 network setup page AppleTalk 103 280 150 printing 38 Bin Setup 96 Paper Loading menu 94...
Page 191 streaked vertical lines 182 37 Insufficient memory to collate Install duplex unit or cancel print toner fog or background job 163 job 158 shading 183 37 Insufficient memory, some held Install envelope feeder or cancel toner rubs off 184 jobs deleted 164 print job 158 toner specks 184 38 Memory full 164...
Page 192 69 Standard Network menu 99 job takes longer than recycling standard tray expected 169 Dell products 135 loading 54 jobs do not print 168 Remove paper from <linked set bin Status Monitor Center 73 Large jobs do not collate 170 name>...
Page 193 toner rubs off 184 toner specks 184 uneven print density 185 troubleshooting, printer options 2,000-sheet drawer 172 envelope feeder 173 flash memory card 173 hard disk with adapter 173 Internal Solutions Port 173 memory card 173 option not working 171 paper trays 172 Universal Paper Size setting 53...

This manual is also suitable for:

5350 5230dn 5350dn 5230n

Dell 5230 User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guidelines

Software Overview

Printing

Understanding Printer Menus

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Quick Links

Related Manuals for Dell 5230

Summary of Contents for Dell 5230