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Problem
Print media misfeeds or multiple
feeds occur.
The envelope is creased after
printed.
Page breaks in unexpected places.
Print media does not stack neatly in
the output tray.
Printing takes time when printing
from Dell Document Hub.
Cannot print from tray1 or the
optional 550-sheet feeder because
the print media in tray1 or the
optional 550-sheet feeder is curled.
*
Dell Document Hub is available on Dell H625cdw and Dell H825cdw.
Print Quality Problems
NOTE:
• Some of the following procedures that use the Tool Box on Dell Printer Hub and Dell Printer
Management Tool can be performed using the operator panel or Dell Printer Configuration Web
Tool. See "Tool Box," "Understanding the System Menus," and "Dell™ Printer Configuration Web
Tool."
Action
Make sure that the print media you are using meets the
specifications for the printer. See "Supported Print Media."
Fan the print media before loading it.
Make sure that the print media is loaded correctly.
Make sure that the width and length guides of the print media
sources are adjusted correctly.
Make sure that tray1, the optional 550-sheet feeder (tray2), or the
Multipurpose Feeder (MPF) unit is securely inserted.
Do not overload tray1, the optional 550-sheet feeder, or the MPF.
Do not force print media into the MPF when you load it; otherwise,
it may skew or buckle.
Make sure that the print media is not curled.
Make sure that the recommended print side is facing up. See
"Loading Print Media in Tray1 and the Optional 550-Sheet Feeder."
Turn the print media over or around and print again to see if feeding
improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading
the print media.
Load print media only when tray1, the optional 550-sheet feeder, or
the MPF is empty.
Wipe the retard rollers in tray1, the optional 550-sheet feeder, or the
MPF with a cloth moistened with water.
Make sure that the envelope is loaded in the MPF as instructed in
"Loading Envelopes in the MPF."
Increase the value for Time-Out using the operator panel, Tool Box,
or Dell Printer Configuration Web Tool.
Turn the print media stack over in tray1 or the MPF.
Set Print Mode to >High Speed in the printer menu. See "Print
*
Mode."
Load the print media into the MPF.
Troubleshooting
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