Print Quality Problems - Dell 2130cn User Manual

Print media misfeeds or multiple feeds occur
The envelope is creased after printing.
Page breaks in unexpected places.
Job prints from the wrong source or on the wrong print
media.
Print media does not stack neatly in the output bin.
Printer does not duplex pages.
Cannot print from the standard 250-sheet tray or
optional 250-sheet feeder because the print media in
the tray is curled.
Print Quality Problems
NOTE: Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool.
For information on how to use the operator panel and Dell Configuration Web Tool, see
Configuration Web
The entire output is too light.
Action
The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge.
1. Check the toner level in the Status tab in the Status Monitor.
1
2. Replace the toner cartridges as necessary.
Is the problem recovered?
If the user is using non-Dell brand toner cartridges, disable the Non-Dell Toner option.
1. Launch the Tool Box, and click Non-Dell Toner on the Printer Maintenance tab.
2
2. Ensure that the On check box is not selected.
Is the problem recovered?
Disable the Toner Saving Mode in the printer driver.
3 1. On the Advanced tab, ensure that the Toner Saving Mode check box is not selected.
Is the problem recovered?
The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change
the plain paper to thick.
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Ensure the print media you are using meets the specifications for your printer. See
Paper Sizes"
Fan the print media before loading it in the standard 250-sheet tray or optional 250-sheet feeder.
Ensure the print media is loaded correctly.
Ensure the width and length guides of the print media sources are adjusted correctly.
Ensure the standard 250-sheet tray and optional 250-sheet feeder are securely inserted.
Do not overfill the print media sources.
Do not force print media into the single sheet feeder when you load it; otherwise, it may skew or
buckle.
Ensure the print media is not curled.
Load the recommended print side correctly for the type of print media you are using. See
Print Media in the Standard 250-Sheet Tray and Optional 250-Sheet Feeder"
Turn the print media over or around and try printing again to see if feeding improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading the print media.
Load a print media source only when it is empty.
Wipe the retard rollers in the trays or single sheet feeder with a dry cloth.
Ensure that the envelope is loaded in the standard 250-sheet tray or single sheet feeder as
instructed in
Increase the setting for Time-Out in the Printer Settings menu in the Dell Printer Configuration
Web Tool.
Check the Paper Types in the Tray Settings menu on the printer operator panel and in the printer
driver.
Turn the print media stack over in the tray.
Select Flip on Short Edge or Flip on Long Edge from the Duplex menu on the Paper/Output tab
in the printer driver.
Load the print media into the single sheet feeder.
Tool".
for more information.
"Loading Envelopes" or "Loading an
"Understanding the Printer Menus"
"Supported
for more information.
Envelope".
and "Dell Printer
Yes No
The task is Go to action
complete. 2.
The task is Go to action
complete. 3.
The task is Go to action
complete. 4.
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