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User attendance messages—paper jams and paper handling errors (2xx.xx)
Error
Sub
Description
code
codes
201
.02
Page did not reach exit
sensor. Fuser page
count between 0 and
99,999.
201
.04
Expected wide page not
detected by narrow
media sensor, possible
accordion jam. Fuser
page count between 0
and 99,999.
201
.10
Page did not reach exit
sensor. Fuser page
count between 100,000
and 199,999.
201
.11
Main drive motor
identification failed.
Fuser page count
between 100,000 and
199,999.
Service Manual
2-46
Possible causes
• Page jammed on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• Page did not enter or exit fuser nip
cleanly.
• Narrow media sensor not functioning
correctly.
• Actual page is narrow when wide
page was expected.
• Page jammed on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
Main drive motor not working.
Action
• Check fuser entry guide for
toner build up.
• Check the fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See
"Fuser
assembly removal" on
page
4-27.
• If no problem with wear or
contamination is found, go
to
"Fuser exit sensor
service check" on
page 2-92
• If label media, ensure front
edge meets 1/16 inch
requirement.
• Check the fuser for wear or
contamination. If found,
replace the fuser assembly.
See
"Fuser assembly
removal" on page
4-27.
• If media is narrow, then turn
off first sheet detection
(engine settings 3 = 16). In
Diagnostics mode, select
PRINTER SETUP and
Engine Setting 3.
• The fuser narrow media
sensor may not be
operating properly. Go to
"Fuser narrow media
sensor service check" on
page
2-93.
• Check fuser entry guide for
toner build up.
• Check fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See
"Fuser
assembly removal" on
page
4-27.
• The fuser exit sensor may
not be functioning properly.
Go to
"Fuser exit sensor
service check" on
page
2-92.
• Check motor to system
board connections.
• Replace the main drive
motor.
"Main drive
assembly removal" on
page
4-58.
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