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Finding offline computers
Finding unscanned computers
You can list the computers that are offline.
A client may be offline for a number of reasons. You can identify the computers
that are offline and remediate these problems in a number of ways.
See
Troubleshooting communication problems between the management server
and the client"
on page 316.
To find offline computers
1
In the console, click Home.
2
On the Home page, in the Endpoint Status pane, click the link that represents
the number of offline computers.
3
To get more information about offline computers, click the View Details link.
To run a report about offline client computers
1
In the console, click Monitors.
2
On the Logs tab, from the Log type list box, click Computer Status.
3
Click Advanced Settings.
4
In the Online status list box, click Offline.
5
Click View Log.
By default, a list of the computers that have been offline for the past 24 hours
appears. The list includes each computer's name, IP address, and the last time
that it checked in with its server. You can adjust the time range to display
offline computers for any time range you want to see.
You can list the computers that need scanning.
See
Monitoring endpoint protection"
To find unscanned computers
1
In the console, click Reports.
2
On the Quick Reports tab, specify the following information:
Report type
Selected report
3
Click Create Report.
Monitoring protection with reports and logs
on page 261.
You select Scan.
You select Computers Not Scanned.
Monitoring endpoint protection
265
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Table of Contents
Troubleshooting
