Using The Policy Serial Number To Check Client-Server Communication - Symantec 20032623 - Endpoint Protection Small Business Edition Implementation Manual

Using the policy serial number to check client-server
communication

Using the policy serial number to check client-server communication

receive the updates immediately. You can also update polices manually on the
client computer.
See Using the policy serial number to check client-server communication"
on page 127.
You can manually update the policies and use the policy serial numbers to check
whether your managed client computers can communicate with your management
server. If the client does not receive the update, there might be a communication
problem.
You first check the policy serial number on the client to see if it matches the serial
number that appears in the console. If the client communicates with the
management server and receives regular policy updates, the serial numbers should
match.
See Performing tasks that are common to all security policies"
To view the policy serial number in the console
1
In the console, click Computers.
2 Under Computers, select the relevant group.
The policy serial number and policy date appear in the upper right corner of
the program window.
To view the policy serial number on the client computer
On the client computer, in the client, click Help > Troubleshooting.
On the Management tab, look at the policy serial number.
The serial number should match the serial number on the console for the
group that the client computer is in.
To update policies manually from the client computer
1 On the client computer, in the client user interface, click Help >
Troubleshooting
2
In the Troubleshooting dialog box, in the left column, click Management.
3
On the Management panel, under Policy Profile, click Update.
Using policies to manage security
on page 119.
127