Symantec 20032623 - Endpoint Protection Small Business Edition Implementation Manual page 326

326 Troubleshooting reporting issues
Troubleshooting reporting issues
If you do not use the default port when you install the Help pages for reporting,
you cannot access the on-line context-sensitive help. To access
context-sensitive help when you use a non-default port, you must add a variable
to the Reporter.php file.
See Troubleshooting context-sensitive help for the reporting console"
on page 327.
You can use SSL with the reporting functions for increased security. SSL
provides confidentiality, the integrity of your data, and authentication between
the client and the server.
See the knowledge base article:
with the Symantec Endpoint Protection reporting functions on Windows Server
2003.
Risk category information in the reports is obtained from the Symantec
Security Response Web site. Until the Symantec Endpoint Protection Manager
console is able to retrieve this information, any reports that you generate show
Unknown in the risk category fields.
The reports that you generate give an accurate picture of compromised
computers in your network. Reports are based on log data, not the Windows
registry data.
Report pages and log pages always display in the language that the management
server was installed with. To display these pages when you use a remote console
or browser, you must have the appropriate font installed on the computer that
you use.
See Changing reporting fonts to display Asian languages"
If you get CGI or terminated process errors, you might want to change other
timeout parameters.
For more information, see the following document in the knowledge base
article: SAV Reporting Server or SEPM Reporting does not respond or shows
a timeout error message when querying large amounts of
If you have disabled the use of loopback addresses on the computer, the
reporting pages do not display.
See Accessing reporting pages when the use of loopback addresses is disabled"
on page 328.
If the System log becomes corrupted on a 64-bit client, you may see an
unspecified error message in the System logs on the Symantec Endpoint
Protection Manager console.
See About recovering a corrupted client System Log on 64-bit computers"
on page 329.
Configuring Secure Sockets Layer (SSL) to work
on page 327.
data.