Linksys SPA921 - Cisco - IP Phone Installation And Configuration Manual page 121

Maintaining Your SPA9000 Voice System
Using the Advanced Features Menu
STEP 1
STEP 2
STEP 3
STEP 4
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard
Preparing to Configure Your AA Script
Before you configure your AA script, complete the following tasks:
Configure the SPA9000 Call Routing Rule to direct inbound calls to the Auto
Attendant. See "Configuring Inbound Call Routing," on page
Become familiar with the default greetings that are provided on the SPA9000.
•
The default welcome greeting is, "If you know your party's extension, you may
enter it now." (Prompt 1)
•
The default message for a valid extension number is, "Your call has been
forwarded." (Prompt 2)
•
The default message for an invalid extension number is, "Not a valid extension,
please try again." (Prompt 3)
•
The default message when the user presses the pound (#) key is, "Goodbye."
(Prompt 4)
•
You can add additional messages by using prompts 5 to 7. When you use the
Wizard to configure your AA script, you will use prompt 5 for the welcome
greeting, prompt 6 for the non-office hours message (Advanced AA only), and
prompt 7 for the location and hours message (Basic AA and Advanced AA).
If you plan to create your own greetings, consider your options:
•
You can use the SPA9000 Interactive Voice Response (IVR) feature to record
your greetings. The Wizard will guide you through this process. You will need to
connect an analog phone to the Phone 1 port of the SPA9000.
•
You can upload WAV files to use as greetings. Record these files in 8KHz,
Mono, G.711u format.
•
Each greeting must be less than 60 seconds. The total size of all greetings
must be less than 94.5 seconds.
Depending on the type of AA that you plan to use, write your welcome greeting.
•
Default AA example: "Thank you for calling <name of company>. You may enter
your party's extension or press <extension number> for the receptionist."
Alternatively, the Default AA script can use the default welcome
NOTE
greeting: "If you know your party's extension, you may enter it now."
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