Timeout Transitions; Alert Transitions - Novell SENTINEL 6.1 SP2 - 02-2010 User Manual

5.6.4 Timeout Transitions

A Timeout transition leads to a path that is taken when a user-specified amount of time (minutes,
hours or days) elapses after a Base Time, which is either step_activated_time or step_accepted_time.
Step_activated_time is the time that iTRAC activates this step within the workflow process.
Step_accepted_time is the time when a user accepts (or takes ownership) of the worklist item for this
step. If the timeout time period passes without the step being completed, control moves to the next
step.
Timeout transitions can be set for a Manual Step or a Command Step. Step_accepted_time is only
relevant for Manual Steps and should not be selected for a Command Step.
This transition is represented by a red line.
To add a Timeout Transition:
1 Open the Process Builder.
2 Select an existing Decision step, right-click and select Add Transition.
3 Select the Transition type Timeout from the list.
4 Specify the destination Step.
5 Click Set to specify the Timeout details. Timeout details window displays.
6 Specify the timeout value in minutes, hours, or days. Click OK.
7 Select Base Time.
8 Provide a description for your transition and click OK.

5.6.5 Alert Transitions

An Alert transition leads to a path that is taken when a user-specified amount of time (minutes, hours
or days) elapses after step_activated_time or step_accepted_time. At this point, the workflow
process is usually escalated to a user who can intervene and take action.
Step_activated_time is the time that iTRAC activates this step within the workflow process.
Step_accepted_time is the time when a user accepts (or takes ownership) of the worklist item for this
step.
If the alert time period passes without the step being completed, the workflow process branches into
two active paths. The original step remains active for user intervention. The alert path is also
initiated. For example, the alert path might escalate the workflow process to the attention of a
supervisor, although the main path is still open and the original owner still has the option to
complete the worklist item. Another example is that if a command is taking too long to run, you
might want to alert an analyst to investigate the delay or possibly run the command manually.
Alert transitions can be set for a Manual Step or a Command Step. Step_accepted_time is only
relevant for Manual Steps and should not be selected for a Command Step.
This transition is represented by a yellow line.
To add an Alert Transition:
1 Open the Process Builder.
2 Select an existing Decision step, right-click and select Add Transition.
iTRAC Workflows 131