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Installation Manual
H3C S3100 Series Ethernet Switches
Chapter 6 Maintenance and Troubleshooting
6.1 Software Loading Failure
If software loading fails, the system keeps running in original version.
In this case, check if the physical ports are properly connected:
If not, reconnect them correctly and restart the loading procedure.
If so, check the loading procedure information displayed on the HyperTerminal for
input errors. If there is any input error, restart the loading procedure with correct
input. For example:
1)
When using XModem, verify that you have reset the bits per second of the
HyperTerminal to 9600 bps after loading the software with a bits per second other
than 9600 bps;
2)
When using TFTP, verify that you have provided:
Correct server and switch IP addresses,
Correct name of the software to be loaded,
Correct working path of TFTP server;
3)
When using FTP, verify that you have provided:
Correct server and switch IP addresses,
Correct name of the software to be loaded,
Correct username and password.
If software loading fails but there are neither physical connection problems nor input
errors, please contact your agent for help.
6.2 Missing Password
6.2.1 Missing user password
If you forget your user password, you can:
Access the Boot Menu:
BOOT
1. Download application file to flash
2. Select application file to boot
3. Display all files in flash
4. Delete file from flash
5. Modify bootrom password
6. Enter bootrom upgrade menu
MENU
6-1
Chapter 6 Maintenance and Troubleshooting
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