Internet Access; Table 27-4 Troubleshooting The Web Configurator; Table 27-5 Troubleshooting The Internet Browser Display; Table 27-6 Troubleshooting Internet Access - ZyXEL Communications ZYAIR G-4100 User Manual

ZyAIR G-4100 User's Guide

Table 27-4 Troubleshooting the Web Configurator

STEPS
1 Make sure you are using either Internet Explorer (version 4.0 and later) or Netscape Navigator
(version 6.0 and later).
2 Make sure you are using the correct WAN or LAN IP address. The default LAN IP address is
192.168.1.1.
3 Make sure you entered the correct username and password. The default administrator username is
"admin" and the default password is "1234". The username and password are case-sensitive.
If you have forgotten the administrator user name and/or password, you must reset the ZyAIR back
to the factory defaults using the reset button. Use a pointed object to press the reset button on the
side panel to reset the ZyAIR. All of your custom configuration will be lost.
4 Ping the ZyAIR from your computer on the WAN or LAN.
If you cannot ping the ZyAIR, check the IP addresses of the ZyAIR and your computer. Make sure
that both IP addresses are in the same subnet.
5 Delete the temporary web files and log in again.
In Internet Explorer, click Tools, Internet Options and then click the Delete Files ... button. When a
Delete Files window displays, select Delete all offline content and click OK. (Steps may vary
depending on the version of your Internet browser.)
In Netscape, click Edit, Preference. Under Advanced category, click Cache. Click Clear Memory
Cache and Clear Disk Cache. (Steps may vary depending on the version of your Internet browser.)
6 Disable any HTTP proxy settings in your web browser.
The web configurator does not display properly.

Table 27-5 Troubleshooting the Internet Browser Display

STEPS
Make sure you are using either Internet Explorer (version 4.0 or above) or Netscape Navigator (6.0
or above).
1
Make sure that your browser has JavaScript support enabled.
Delete the temporary web files and log in again.
In Internet Explorer, click Tools, Internet Options and then click the Delete Files ... button. When a
Delete Files window displays, select Delete all offline content and click OK. (Steps may vary
2
depending on the version of your Internet browser.)
In Netscape, click Edit, Preference. Under Advanced category, click Cache. Click Clear Memory
Cache and Clear Disk Cache. (Steps may vary depending on the version of your Internet browser.)

27.3 Internet Access

A subscriber cannot connect to the Internet through the ZyAIR.
STEPS
1 Check your Internet settings on your modem and/or router.
2 Make sure the subscriber enters the correct user name and password to log in to the ZyAIR.
The user name and password are case sensitive.
27-2
CORRECTIVE ACTION
CORRECTIVE ACTION

Table 27-6 Troubleshooting Internet Access

CORRECTIVE ACTION
Troubleshooting