The Wan Port Led; Web Configurator; Table 59 Troubleshooting Wan Leds; Table 60 Troubleshooting The Web Configurator - ZyXEL Communications G-4100 V2 User Manual

G-4100 v2 User's Guide

31.1.3 The WAN Port LED

The LED for the WAN port does not light up when connected to an Ethernet device.

Table 59 Troubleshooting WAN LEDs

STEPS CORRECTIVE ACTION
1 Make sure you connect your cable or DSL modem or router to this port using the Ethernet
cable that came with your cable or DSL modem or router.
2 Verify that the attached device is turned on and properly connected to the ZyXEL Device.
3 Verify that the Ethernet cable length does not exceed 100 meters.

31.2 Web Configurator

I cannot access the web configurator.

Table 60 Troubleshooting the Web Configurator

STEPS CORRECTIVE ACTION
1 Make sure you are using either Internet Explorer (version 4.0 and later) or Netscape
Navigator (version 6.0 and later).
2 Make sure you are using the correct WAN or LAN IP address. The default LAN IP address is
192.168.1.1.
3 Make sure you entered the correct username and password. The default administrator
username is "admin" and the default password is "1234". The username and password are
case-sensitive.
If you have forgotten the administrator user name and/or password, you must reset the
ZyXEL Device back to the factory defaults using the reset button. Use a pointed object to
press the reset button on the side panel to reset the ZyXEL Device. All of your custom
configuration will be lost.
4 Ping the ZyXEL Device from your computer on the WAN or LAN.
If you cannot ping the ZyXEL Device, check the IP addresses of the ZyXEL Device and your
computer. Make sure that both IP addresses are in the same subnet.
5 Delete the temporary web files and log in again.
In Internet Explorer, click Tools, Internet Options and then click the Delete Files ... button.
When a Delete Files window displays, select Delete all offline content and click OK.
(Steps may vary depending on the version of your Internet browser.)
In Netscape, click Edit, Preference. Under Advanced category, click Cache. Click Clear
Memory Cache and Clear Disk Cache. (Steps may vary depending on the version of your
Internet browser.)
6 Disable any HTTP proxy settings in your web browser.
226 Chapter 31 Troubleshooting