Performing A Trace - Nortel BayStack Instant Internet 100-S Using Manual

106 Chapter 3 Internet activity logging

Performing a Trace

You can use the trace function to diagnose problems with a workstation, an Instant
Internet unit on the network, or a connection with your ISP. Whenever you are
having a problem, a Nortel Networks Technical Support representative may
request that you run a trace on a particular interface (for example, Eth1 or dial-up)
and then ask you to export the results to a file in a certain format. You can then
e-mail the trace results file to the Nortel Networks Technical Support
representative for analysis.
To perform a trace:
1
In the Diag window, select an interface.
For an ISDN interface, select one of the channels, such as ISDN-B1.
2
Click Trace.
3
Select the appropriate options for running the trace based on what the Nortel
Networks Technical Support representative tells you.
4
Click Start to begin the trace.
5
Click Stop to end the trace.
6
To view the results of a trace, click View.
The trace results file window opens.
Figure 53
300868-G
Caution: Do not leave a trace running for a long period of time. A large
trace results file can consume system resources and affect network
performance.
shows a sample trace results file window.