Troubleshooting Workflow Scanning - Xerox WorkCentre 6400S System Administrator Manual

Troubleshooting Workflow Scanning

If you are experiencing problems with Workflow Scanning, verify the following:
Notes:
• Resolve any mechanical issues before attempting to use Workflow Scanning. For
assistance and support, see www.xerox.com/office/support.
• If your printer is locked, you must log in as a system administrator. For details, see
Accessing CentreWare IS
1. Verify the printer is installed and functioning on the on the network. For details, see
Connection on page 14.
2. Verify that TCP/IP is enabled.
3. Ensure Workflow Scanning is enabled. For details, see
page 106.
4. Ensure the Scan File Repository is setup correctly and that the path specified to the repository is
correct. For details, see
5. Ensure the default scanning template is defined. For details, see
on page 111.
6. For problems scanning using NCP, verify the printer has the appropriate user account permissions.
7. For problems scanning using SMB, verify the printer has the appropriate user account permissions.
8. For problems scanning using HTTP(s), verify that a certificate has been installed on the printer. For
details, see Secure HTTP (SSL)
See also: For more help, see the Online Support Assistant at www.xerox.com/office/WC6400support.
on page 17.
Enabling TCP/IP
Configuring File Repository Settings
on page 65 and
on page 22.
Configuring Workflow Scanning
on page 106.
Configuring the Default Template
Digital Certificates on page 62.
WorkCentre 6400 Multifunction Printer
System Administrator Guide
Scanning
Physical
on
115