Troubleshooting Workflow Scanning - Xerox WORKCENTRE 7755 System Administrator Manual

Note: If your printer is locked, you must log in as a system administrator. For details, see
CentreWare IS on page 17.
In CentreWare IS, click Properties > Services > Workflow Scanning > Validation Servers.
1.
Click Add.
2.
Select HTTP or HTTPS.
3.
Under Protocol, select the address type. Options are IPv4, IPv6, or Host Name.
4.
Type the appropriately formatted address and port number in the Address: Port field. The default
5.
port number is 80 for HTTP and 443 for HTTPS.
6. In the Path field, type the path on the server.
The format for a directory path for FTP is /directory/directory, while the format for a
Note:
directory path for SMB is \directory\directory.
Type a Response Timeout between 5 and 100 seconds.
7.
Click Apply.
8.

Troubleshooting Workflow Scanning

If you are experiencing problems with Workflow Scanning, verify the following:
Notes:
• Resolve any mechanical issues before attempting to use Workflow Scanning. For
assistance and support, see www.xerox.com/office/WC7755_WC7765_WC7775support.
• If your printer is locked, you must log in as a system administrator. For details, see
Accessing CentreWare IS
1. Verify the printer is installed and functioning on the on the network. See
page 14.
2. Verify that TCP/IP is enabled.
3. Ensure the Network Scanning and Email Feature Enablement Kit is installed and enabled. See your
Xerox Sales Representative for details.
4. Ensure Workflow Scanning is enabled. See
5. Ensure the Scan File Repository is set up correctly and that the path specified to the repository is
correct. See Configuring File Repository Settings
6. Ensure the default scanning template is configured. See
page 111.
7. For problems scanning using FTP, verify that FTP is configured properly. See
8. For problems scanning using NCP, verify the printer has the appropriate user account permissions.
9. For problems scanning using SMB, verify the printer has the appropriate user account permissions.
10. For problems scanning using HTTP(s), verify that a certificate has been installed on the printer.
See Secure HTTP (SSL)
See also: For more help, see the Online Support Assistant at
www.xerox.com/office/WC7755_WC7765_WC7775support.
on page 17.
Enabling TCP/IP
Configuring Workflow Scanning
on page 65 and Digital Certificates
WorkCentre 7755/7765/7775 Multifunction Printer
on page 22.
on page 106.
Configuring the Default Template
on page 62.
System Administrator Guide
Scanning
Accessing
Physical Connection on
on page 106.
on
FTP on page 107
115