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Troubleshooting > Troubleshooting
Troubleshooting
When a problem occurs, first check the following. If the problem persists, contact your dealer or service
representative.
Symptom
Cannot send document.
Cannot perform encrypted
communication.
Cannot use the remote
switching function.
No print output after
reception.
Cannot receive document.
Cannot receive 2 in 1
reception.
Cannot perform memory
reception.
Checkpoint
Is the modular cord
connected correctly?
Is Send error displayed?
Is TX (transmission)
restriction activated?
Are you using an IP
telephone line?
Are the registrations correct
both at sender and recipient?
Is a pulse line used?
Is the remote switching
number correct?
Did you press the remote
switching number too
quickly?
Is memory forwarding
activated?
Is the modular cord
connected correctly?
Is Communication error
displayed?
Are you using an IP
telephone line?
Is RX (reception) restriction
activated?
Are 2 in 1 reception and
duplex reception both set?
Is free space available in the
memory?
Corrective Action
Connect the modular cord correctly.
Remedy the cause of error and
send again.
Cancel the TX restriction.
You may be able to temporarily
clear the communication error by
changing the setting of [TX Start
Speed] in Transmission.
Double-check the registrations
both at sender and recipient.
Some phones may transmit tone
signals using buttons. Refer to the
operation manual of your phone set.
Check the registration. (Default: 55)
Press the remote switching
number twice slowly.
Check the forwarding destination.
Connect the modular cord correctly.
Remedy the cause of error and ask
the sender to retry.
You may be able to temporarily
clear the communication error by
changing the setting of [RX Start
Speed] in Reception.
Cancel the RX restriction.
Cancel the duplex printing.
Receive after the memory has free
space, or create free space in the
memory.
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Reference
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Table of Contents
Troubleshooting
