Samsung TECHWIN SAMS Pro User Manual page 186

Troubleshooting
PROBLEM
I encountered an error while
Installing MSXML6 on Windows
XP SP3.
186_ Troubleshooting
5. Click the ellipsis button (...) in the right corner.
6. Click [Add].
7. Find the installation folder of the SAMS Pro database and select the [SAMSUNG_
PRO_xxxxx.bak] fi le, and click [OK].
8. In the next page, also click [OK].
9. Check the [Restore] option and click [OK].
1. On your desktop, Select Start > Run to launch the registry editor (regedit).
2. Move to HKEY_CLASSES_ROOT > Installer > Products.
3. Check the ProductName item if it contains a key including "MSXML6". Delete the key
if any. (if you can't fi nd such key, move to the next step.)
4. Move to the HKEY_LOCAL_MACHINE > Software > Classes > Installer > Products.
5. Find the MSXML6 under the ProductName fi eld and delete it if exists.
(Move to the next step if it doesn't exist.)
6. Delete all other items referring to the above Product Key ID.
7. Reinstall the MSXML6.msi. (It is recommended to download the latest version from
the Microsoft website.)
ACTION