Nespresso Momento 100 Service Manual page 36

Troubleshooting > Checklist
28. Door does not lock
29. Spillage of water when water tank is
pushed inside machine
30. Coffee splash in cup
31. Water flowing in the capsule
container
32. Product too cold / hot
33. Heating plate too hot / melting item
on heating plate
34. Heating plate too cold
35. Heating plate scratched /
deteriorated
36. Machine not connected
37. Water tank does not fill
automatically
38. Water flood with direct water
connection
39. Recipe in cup quantity incorrect
36 Momento Service manual
• Visual status of key for damage (Potential shipment of new set
of keys)
• Presence of lid on water tank
• Coffee outlet is clean / not clogged by coffee
• Check deformation of capsule foil
• Perform coffee temperature setting adjustment (remotely via
client or telemetry)
• What is material of melted item? Confirm it is abnormal for 60
°C
• Check status and perform cup heater enabled in settings
(remotely via telemetry)
• Cleaning agent used contains acid?
• Check main power cable
• Go to Maintenance Menu and check signal strength and con-
nectivity status. In case of signal issue, try to move machine.
Consider fitting an external antenna
• To activate the direct water connection valve it is necessary to
insert the water tank already filled up
• Check in settings that DWC is ON
• Has the machine been switched ON with water tanks not
inserted? (Being corrected for SOP)
• Perform recipe set up with customer in maintenance menu
Version 0.1 EN