Nespresso Momento 100 Service Manual page 35

7. Check the coffee unit counters
8. Descale coffee machine if necessary
(→ p. 33)
9. Save statistic data on PC (refer to
separate user manual)
10. Clean coffee machine
(see user manual)
11. Touch screen does not react / frozen • Is there something stuck on screen preventing detection?
12. Screen low light / black / too bright
13. Screen is black
14. No light during brew
15. Impossible to insert capsule /
machine stuck
16. Capsule lid stays opened after
requesting brewing
17. Wrong blend identified
18. No coffee blend identified / incorrect
recipe recommendation
19. Stuck in welcome screen
20. Always on recipe screen (no wel-
come screen)
21. Lid stays closed
22. Leak of waste water under machine
23. Cup holder falling off
24. Vibration during brewing
25. No coffee delivered
26. Water in tank slot
27. Door does not close
Version 0.1 EN
• If machine has reached 48'000 coffees (per extraction unit),
replace extraction unit parts → p. 102.
• Try reboot process Power OFF/ON
• Is machine placed besides a sunny window?
• On Momento 200, is the other screen black as well ?
• Is machine powered ON? Try reboot process. Power OFF/ON
• LED is not clogged by dirt – coffee residues
• Try reboot process. Power OFF/ON
• Foreign object or capsule in slot?
• Try "force brewing". If BU closes. Sensor (coil) defective
• Known bug on field test machines. Inform customer to press
screen to switch to recipe selection.
• Capsule correctly inserted and foil not deformed?
• Is camera optical signal clogged by dirt?
• Trigger signal by inserting finger in slot, MMI display should
move to recipe selection.
• Place hand above capsule slot. Screen should move to
welcome:
• Check ambient light condition (machine placed in a sunny spot
can lead to signal disturbances)
• Switch OFF/ ON, lid should move.
• Check water tank connection and valve
• Check drip tray overfilling
• Left / right not mixed up
• Cup holder properly in place?
• Possible improper fitting of water pump inside machine.
Technician to visit machine and press clip to secure pump on
bracket – FIELD TEST ONLY
• Water in water tank?
• Is water tank clean of residue?
• Is water tank valve stuck? Try to press valve with finger and
confirm water is flowing
• Is tank properly clipped?
• Is water tank valve stuck? Try to press valve with finger and
confirm water is flowing and stopping when released?
• Water tank inserted in wrong orientation
Troubleshooting > Checklist
Momento Service manual 35