Cannot Send Scanned Images To The Cloud; Cannot Send Scanned Images To An Email - Epson ES-C380W User Manual

Solving Problems
Items
Connecting
Logging on to the
computer
Checking the folder to
save
Checking the file name
Writing the file
Saving the Scanned Images Takes a Long Time
It takes a long time for the name resolution to correspond to the "Domain Name" and the "IP
Address".
Solutions
Check the following points.
❏ Make sure the DNS setting is correct.
❏ Make sure each DNS setting is correct when checking the Web Config.
❏ Make sure the DNS domain name is correct.

Cannot Send Scanned Images to the Cloud

❏ When using the Scan to Cloud feature, see the troubleshooting page on the Epson Connect website for details.
https://www.epsonconnect.com/
Troubleshooting for Epson Connect Services > Scan to Cloud feature
❏ Make sure you enter the correct information when you login.
❏ Make sure the service is running. The service may be down due to system maintenance. Check the accounting
service website for more detailed information.

Cannot Send Scanned Images to an Email

❏ Make sure that the entered email address is working.
❏ Make sure that the email server settings are correct.
❏ Contact the email server administrator to make sure the server is running.
Related Information
"Checking an Email Server Connection" on page 148
&
>
Problems Starting Scanning
Operation
Connect to the computer from the scanner.
Log on to the computer with the user name and
the password.
Check the network path of the shared folder.
Check if there is a file with the same name as the
file you want to save in the folder.
Write a new file.
> Learn More on the Scan to Cloud feature > Contents pull down list >
>
Cannot Send Scanned Images to an Email
Error Messages
DNS error. Check DNS settings.
Authentication error. Check the location,
user name and password.
Communication error. Check the Wi-Fi/
network connection.
The file name is already in use. Rename
the file and scan again.
Scanned file(s) are too large. Only XX
page(s) have been sent. Check if the
destination has enough space.
208