Problems Starting Scanning; Cannot Start Scanning From Computer - Epson ES-C380W User Manual

Solving Problems

Problems Starting Scanning

Cannot Start Scanning from Computer

Make sure the computer and the scanner are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected.
Checking the Connection Status (Windows)
Use the Epson Scan 2 Utility to check the connection status.
Note:
Epson Scan 2 Utility is an application supplied with the scanner software.
1. Start the Epson Scan 2 Utility.
❏ Windows 11
Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility.
❏ Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner
Settings screen.
If the Scanner Settings screen is already displayed instead of the Epson Scan 2 Utility screen, go to the next.
3. If the scanner is not displayed on the Scanner Settings screen, your scanner is not detected.
Click Add, and then add your scanner on the Add Network Scanner screen.
If you cannot search for the scanner or cannot scan even if the correct scanner is selected, see the related
information.
Related Information
"Cannot connect to a Network" on page 201
&
"The Scanner Cannot Connect by USB" on page 203
&
"Cannot Scan Even Though a Connection has been Correctly Established" on page 204
&
Checking the Connection Status (Mac OS)
Use Epson Scan 2 Utility to check the connection status.
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Problems Starting Scanning

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Cannot Start Scanning from Computer
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