The Scanner Does Not Turn On; Forgot Your Administrator's Password - Epson ES-C380W User Manual

Solving Problems
Error Messages
Inside the scanner may have some stains. Please clean the
scanner.
The original may be smeared or inside the scanner may have
some stains. Remove smears on the original, and then clean
inside the scanner.
The combination of the IP address and the subnet mask is
invalid. See your documentation for more details.
RECOVERY MODE
Related Information
"Updating Applications and Firmware" on page 192
&
"Removing Jammed Originals from the Scanner" on page 210
&
"Installing Your Applications" on page 224
&

The Scanner Does Not Turn On

❏ Make sure the AC adapter is securely connected to the scanner and an electrical outlet.
❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.

Forgot Your Administrator's Password

You need help from service personnel. Contact your local dealer.
Note:
The following provides the initial values for the Web Config administrator.
❏ User name: none (blank)
❏ Password: Depends on the label attached to product.
If there is a "PASSWORD" label attached to the back, enter the 8-digit number shown on the label.
If there is no "PASSWORD" label attached, enter the serial number on the label attached to the base of the product for the
initial administrator password.
If you restore the administrator password, it is reset to the initial value at the time of purchase.
>
Problems with the Scanner
>
Forgot Your Administrator's Password
See the following section to clean inside the scanner.
"Cleaning Inside the Scanner" on page 174
If the problem continues to occur after you have performed
cleaning, contact your local dealer.
Enter the correct IP address or default gateway. Contact the
person who setup the network for assistance.
The scanner has started in recovery mode because the
firmware update failed. Follow the steps below to try to
update the firmware again.
1. Connect the computer and the scanner with a USB cable.
(During recovery mode, you cannot update the firmware
over a network connection.)
2. Visit your local Epson website for further instructions.
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Solutions