Cannot Send Scans To A Cloud Service; Cannot Send Scans To An Email - Epson ES-C380W User Manual

• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory or reduce the resolution.
• The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2.
• If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may
have automatically slowed down to protect the scanner mechanism from overheating or becoming
damaged. Let the scanner rest with the power on for 30 minutes, then try scanning again.
• If you are running virus protection or other security software, exclude the TWAIN.log files from
monitoring or set the TWAIN.log file as read only. See your virus protection or security software
instructions for details. The TWAIN.log file is saved in C:\Users\(user name)\AppData\Local\Temp.
Note: You may need to unhide system folders to view files in that location.
• If you are scanning over a network, factors such as interference, network traffic, or weak signal
strength may affect your scanning speed.
• Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with
USB 1.1 ports. If you are using a USB 3.0 or 2.0 port with the scanner, make sure it meets the system
requirements.
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Related references
Windows System Requirements
Mac System Requirements

Cannot Send Scans to a Cloud Service

If you cannot send a scan to a cloud service, try these solutions:
• Make sure your computer is connected to the internet.
• Make sure the login information you entered for the cloud service is correct.
• Make sure the cloud service is not down for system maintenance. Check the cloud service website for
more information.
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Cannot Send Scans to an Email

If you cannot send a scan to an email address, try these solutions:
• Make sure the destination email address is working.
Solving Scanning Problems
Solving Scanning Problems
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