Page 1 ES-C380W User's Guide...
Page 3: Table Of Contents
Preventing PC Connection via USB ....................35 Setting Direct Power On ........................ 35 Changing Regular Cleaning Alert Settings ..................36 Changing Roller Replacement Alert Settings ................36 Setting a Password and Locking the Control Panel ............... 37 Setting Up Epson Connect Services....................38...
Page 4 Connecting to a Mobile Device ...................... 46 Modifying the Wi-Fi Direct Network Name or Password ..............46 Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel ......47 Wi-Fi Protected Setup (WPS)......................49 Using WPS to Connect to a Network ..................... 49 Using WPS PIN Mode to Connect to a Network ................
Page 5 Setting Up a WSD Port (Windows 7)..................134 Scanning Using WSD - Windows .................... 134 Scanning Using Presets......................135 Scanning a Document in Epson ScanSmart................135 Saving a Scan......................... 139 Attaching a Scan to Email ....................... 140 Sending a Scan to a Cloud Service..................141 Printing a Scan........................
Page 6 Customizing Action Icons......................154 Starting a Scan from a Scanning Program................... 155 Starting a Scan from a Smartphone or Tablet................158 Scan Resolution Guidelines ......................158 Using Mopria Scan ........................159 Scanning with AirPrint ......................... 159 Cleaning and Transporting Your Product ..................... 161 Cleaning Your Product ........................
Page 7 Configuring an IEEE 802.1X Network ..................215 IEEE 802.1X Network Settings ....................215 Configuring a Certificate for an IEEE 802.1X Network ............216 Using Epson Device Admin Configuration Software..............217 Solving Problems ............................ 218 Product Status Messages ........................ 218 Solving Scanning Problems ......................220 Product Does Not Turn On or Turns Off Unexpectedly..............
Page 8 Checking Your Applications for Windows ..................246 Checking Your Applications for Mac OS..................246 Updating Applications and Firmware ................... 247 Resetting the Epson Scan 2 Settings ....................248 Uninstall Your Product Software....................... 249 Uninstalling Product Software - Windows ..................249 Uninstalling Product Software - Mac....................
Page 9 Wireless Connection Safety Instructions ..................265 Notes on the Administrator Password ....................265 Restrictions on Copying ........................266 Default Delay Times for Power Management for Epson Products............ 267 Binding Arbitration and Class Waiver ....................267 Trademarks ............................270 Copyright Notice..........................271 libTIFF Software Acknowledgment....................
Page 11: Es-C380W User's Guide
Note: The illustrations in this guide are for reference only. Although they may differ slightly from the actual product, the operating methods are the same unless otherwise noted. If you have not already done so, you can download the Epson ScanSmart software for use with your scanner. Visit epson.com/support...
Page 12: Product Basics
• Scanning Passports and Booklets You can scan originals such as passports or booklets using the straight path position. Note: Epson Smart Panel does not support booklet scanning. With the scanning software, you have the option of saving only the identification pages of your passport (Windows only).
Page 13 Scan to Cloud service Send scanned images to cloud services such as Evernote, Google Drive, and Dropbox, as well as to email addresses using Epson Connect. Email images directly from the scanner Scan to Email Send scanned images as email attachments either by setting up an email server or by using the Epson Connect cloud service.
Page 14 • Double-feed Detection Set the timing to stop operations when a double feed is detected (Epson Scan 2 Utility > Scanner Setting tab > Double Feed Stop Timing). Select Immediate to stop scanning immediately after any double feed is detected.
Page 15: Product Parts Locations
You can use the Epson Smart Panel app to scan from your iOS or Android device over a direct Wi-Fi connection. You can save the scanned data to your device, upload it to a cloud service, or send it by email.
Page 16: Product Parts - Front
Product Parts - Front Input tray extension Input tray ADF (Automatic Document Feeder) Edge guides Input tray paper support Input tray paper support button Output tray paper support...
Page 17 Output tray paper support button Output tray; originals scanned in the vertical path position are ejected here Vertical path cover Output slot; originals scanned in the straight path position are ejected here Control panel Security slot Parent topic: Product Parts Locations...
Page 18: Product Parts - Back
Product Parts - Back Scanner position selector Use to change the scanner position between vertical path and straight path. Cable holder (secures the cables neatly to the bottom of the scanner) Caution: Do not secure the AC adapter cord and USB cable to the cable holder if the cables are twisted, bent, tangled or otherwise damaged.
Page 19: Product Parts - Inside
Canada. Latin America: You can purchase optional accessories and replacement parts from an Epson authorized reseller. To find the nearest reseller, go to latin.epson.com. Or you can contact your nearest sales office as described in "Where to Get Help". Note: Availability of accessories varies by country.
Page 20: Scanner Position
Part Part number Carrier sheet (5) B12B819051 Passport carrier sheet B12B819651 Roller assembly kit B12B819731 Cleaning kit B12B819291 You can scan passports as is, but if you want to protect the passport while scanning, use a passport carrier sheet. Using a carrier sheet allows you to scan irregular shaped originals or originals that can easily be scratched.
Page 21 Vertical path position When scanning multiple sheets of standard-size originals, or thin paper or receipts, pull the scanner position selector on the back of the product and tilt the scanner forward into the vertical path position. Note: When the scanner is changed to the vertical path position, the vertical path icon appears on the LCD screen.
Page 22 In the vertical path position, originals loaded in the input tray are ejected to the output tray at the top of the scanner. Straight path position When scanning thick originals such as passports, pull the scanner position selector on the back of the product and tilt the scanner backward into the straight path position.
Page 23 Note: When the scanner is changed to the straight path position, the straight path icon appears on the LCD screen. In the straight path position, originals loaded in the input tray are ejected to the output slot at the front of the scanner.
Page 24: Using The Control Panel
Adjusting the Operation Time Out Setting Preventing PC Connection via USB Setting Direct Power On Changing Regular Cleaning Alert Settings Changing Roller Replacement Alert Settings Setting a Password and Locking the Control Panel Setting Up Epson Connect Services Parent topic: Product Basics...
Page 25: Control Panel Buttons And Lights
Control Panel Buttons and Lights LCD screen ready light; indicates the status of the product power button; turns the product on and off home button; displays the home screen help button; displays the help screen Parent topic: Using the Control Panel...
Page 26: Lcd Screen
LCD Screen Displays status information; select an icon to check its status or adjust its settings Menu options Displays the presets list; load your presets and register new presets Select to view additional menu options Select a tab to view different options and settings Setting options;...
Page 27: Navigating The Lcd Screen
Icons Description Displayed when a firmware update is available. Displays the network connection status; select the icon to set up or change your network connection. • The product is not connected to a wireless network. • The product is searching for an SSID or experiencing a wireless network connection issue.
Page 28: Entering Characters On The Lcd Screen
Flick the screen to scroll swiftly Slide your finger across the screen to move items To change a setting, tap anywhere on the setting. To enter a value in a field, tap the field to display the on-screen keyboard. Parent topic: Using the Control Panel Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings.
Page 29: Viewing Animations
Switches between characters and numbers or symbols Displays a list of common domain names to choose from Enters a space Select when you are finished Deletes the previous character Parent topic: Using the Control Panel Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem.
Page 30: Registering Presets
Select the right arrow to view the next step Indicates your overall progress through the animation Select the left arrow to view the previous step Parent topic: Using the Control Panel Registering Presets You can register up to 24 frequently used scanning settings as presets. Note: This setting can be locked by an administrator.
Page 31 3. Select a icon. 4. Select the scanning option you want to register as a preset.
Page 32: Presets Menu Options
Note: For some scanning options, it is best to configure the destination information (such as email contacts or network folders) before registering the preset. You can still configure the destination information while registering the preset, but if it is configured beforehand, you can simply make your selections from the existing list.
Page 33: Adjusting The Screen Brightness
Confirm Details Displays the preset scan settings. You can load the preset by selecting Use This Setting. Parent topic: Registering Presets Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1. Select the home icon, if necessary. 2.
Page 34: Selecting The Date And Time
4. Select a language. Parent topic: Using the Control Panel Selecting the Date and Time Select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. 1. Select the home icon, if necessary. 2.
Page 35: Adjusting The Operation Time Out Setting
2. Select Settings > Basic Settings. 3. Select Keyboard. 4. Select the layout you want to use. Parent topic: Using the Control Panel Adjusting the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the home screen after a few minutes of inactivity.
Page 36: Changing Regular Cleaning Alert Settings
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Select the home icon, if necessary. 2. Select Settings > Basic Settings. 3. Scroll down and select Direct Power On. 4.
Page 37: Setting A Password And Locking The Control Panel
Note: You should set an administrator password and keep it in a safe place. You must know the administrator password in order to change it. If you forget the password or inadvertently set it, contact Epson for assistance. • Start-up Screen •...
Page 38: Setting Up Epson Connect Services
Using the Control Panel Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel. 1. Select the home icon, if necessary.
Page 39: Using Power Saving Settings
Parent topic: Using the Control Panel Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter to save energy and resources. Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic:...
Page 40: Available Software
Available Software The table below provides an overview of the software available for your product. You can download and install the necessary software from the Epson website using the instructions on the Start Here sheet. Note: An internet connection is required to obtain the product software.
Page 41: Using The Epson Smart Panel Mobile App
(Canada), or latin.epson.com/connect (Caribbean) to learn more about Epson Smart Panel and check the compatibility of your mobile device. 3. Download Epson Smart Panel from the Apple App Store or Google Play. 4. Connect your mobile device to the same wireless network as your product.
Page 42: Wi-Fi Networking
Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network. Network Security Recommendations Connecting to an Existing Wi-Fi Network Wi-Fi Direct (Simple AP) Mode Setup Wi-Fi Protected Setup (WPS) Setting Up Network Scanning Configuring Email Server Settings Changing or Updating Network Connections Disabling Wi-Fi Features Network Security Recommendations...
Page 43: Connecting To An Existing Wi-Fi Network
You can set up your product to communicate with your computer using a wireless router. The wireless router can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point Computer with a wireless interface...
Page 44: Selecting Wireless Network Settings From The Control Panel
You can select or change wireless network settings using your product control panel. To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. 1. Select the home icon, if necessary.
Page 45: Wi-Fi Direct (Simple Ap) Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct (Simple AP) Mode, the product itself acts as a network access point for up to 8 devices. Epson product Computer with a wireless interface Other wireless devices...
Page 46: Connecting To A Mobile Device
Connecting to a Mobile Device You can connect a mobile device directly to the product without a wireless router or access point. Note: Make sure the Epson Smart Panel app is installed on your mobile device before connecting to the product.
Page 47: Setting Up Wireless Scanning From A Smart Device Using Epson Smart Panel
Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your smart device directly to the product. Epson Smart Panel is available on iOS and Android...
Page 48 Fi SSID. 7. Enter the password for the wireless network and select OK. The app starts configuring the product. Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app. Parent topic:...
Page 49: Wi-Fi Protected Setup (Wps)
Using the Epson Smart Panel Mobile App Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router. If there is no hardware button, there may be a WPS setting in the software for the device.
Page 50: Using Wps Pin Mode To Connect To A Network
First, manually configure your product to connect to your network. Then follow the instructions here to set up your computer for network scanning using the Epson Scan 2 Utility. Your product must be turned on and connected to the network.
Page 51 • Windows 7: Click > All Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 2. Select Settings from the Scanner drop-down list.
Page 52 4. Do one of the following: • Under Search for Network, select the IP address of your Epson product and click Add. • Select the Enter address setting, type in the IP address or host name of your Epson product, and click Add.
Page 53: Determining The Product's Ip Address
, and select All Programs. Select EpsonNet > EpsonNet Config > EpsonNet Config. • Mac: Open the Applications folder and select Epson Software > EpsonNet > EpsonNet Config > EpsonNet Config. 2. Locate your product in the list and write down the IP address.
Page 54: Email Server Settings
Email Server Settings Setting name Available options Description Authentication Selects the authentication method for the scanner to Method access the mail server. SMTP AUTH SMTP AUTH: Authenticates on the SMTP server POP before SMTP (outgoing mail server) when sending the email. The mail server needs to support SMTP authentication.
Page 55: Changing Or Updating Network Connections
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website. 4. Follow the instructions in the installer to setup a Wi-Fi connection. Parent topic:...
Page 56: Disabling Wi-Fi Features
Related tasks Uninstalling Product Software - Windows Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. 1. Select the home icon, if necessary. 2.
Page 57: Loading Originals
Loading Originals Follow the instructions here to load your originals into the product. Note: The illustrations are for reference only. Although they may differ slightly from the actual product, the steps are the same unless otherwise noted. Scanner Positions Loading Originals in the Input Tray Loading Large Originals Loading Long Paper Loading Booklets...
Page 58: Loading Originals In The Input Tray
Scanner Position Description Supported Originals Straight path Use the straight path position for • Large size originals position scanning thick or long documents, • Long paper envelopes, passports, cards, and other irregular size originals. • Receipts over 15.5 inches (393.7 mm) in length Scanned originals are ejected from the output slot at the front of the scanner.
Page 59 1. Make sure the vertical path position icon is displayed. Note: If the straight path position icon is displayed, pull the position selector to the right and tilt the scanner forward.
Page 60 2. Open the input tray.
Page 61 3. Raise the input tray extension.
Page 62 4. Slide the input tray edge guides all the way out. 5. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time.
Page 63 6. Stack the originals with the printed side facing up and slide the stack so the leading edge is at an angle as shown.
Page 64 7. Do one of the following to load originals: • Load standard originals into the input tray printed side up and top edge first, and guide them in until they meet resistance.
Page 65 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. • If you are loading folded originals, load them so that the valley fold (the dotted line) is at the front of the scanner and on the ADF side as shown.
Page 66 fold line may not be fed properly. For originals such as these, flatten them so that the height of the fold is 0.2 inches (5 mm) or less before loading it.
Page 67 • If you are loading thick originals (127 g/m² or more), switch the scanner to the straight path position and load only one original at a time. If thicker paper does not eject properly, try placing the product on the edge of a table where the ejected originals can drop freely. Note: You can check the scanner position on the LCD screen.
Page 68 • If you are loading irregular shaped originals, switch the scanner to the straight path position and load the original into an optional carrier sheet with the back of the original facing up. Flip the carrier sheet over before loading it in the input tray.
Page 69 Load the original into the input tray as shown. Note: Use only the carrier sheet designed for your product. The carrier sheet is automatically recognized by the product by the two small rectangular holes on the front edge. Keep the holes...
Page 70 clean and not covered. Do not load a carrier sheet that has scratches on it or one that has been scanned more than 3,000 times. • If you are loading envelopes, switch the scanner to the straight path position and load the envelope short side first with the side to be scanned facing up.
Page 71 the shorter side, you can load the envelope with the flap side facing up. Insert the envelope into the ADF until it meets resistance.
Page 72 8. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. If the document extends beyond the input tray extension, support the original as it enters into and ejects from the product to prevent it from skewing.
Page 73: Loading Large Originals
Note: To combine the scanned images, open Epson ScanSmart, click the Settings button > Scanner Settings tab > Scan Settings. Then, select Double-Sided as the Scanning Side setting and select Left & Right as the Stitch Images setting in the Epson Scan 2 window. See the software help for details.
Page 74 Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray.
Page 75 3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out.
Page 76 5. Fold the original in half so that the side to be scanned is facing out. 6. Load the folded original in the input tray with page 1 facing up as shown, then guide it in until it meets resistance.
Page 77: Loading Long Paper
7. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button >...
Page 78 1. Make sure the straight path position icon is displayed. Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards.
Page 79 2. Open the input tray. 3. Raise the input tray extension.
Page 80 4. Slide the input tray edge guides all the way out.
Page 81 5. Load the original into the input tray printed side up and top edge first, and guide it in until it meets resistance.
Page 82 When loading long paper, support it at the input side so that it does not drop out of the ADF, and the output side so that the ejected paper does not get jammed. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew.
Page 83 Note: Support the original with both hands to prevent it from skewing while scanning. 7. Specify the paper size in the Epson Scan 2 window. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
Page 84: Loading Booklets
You can load small booklets into the scanner. Make sure the booklet meets the specifications before loading it. Note: You can scan A5-sized booklets that are less than 0.20 inches (5 mm) thick when closed. You cannot scan booklets using Epson Smart Panel. 1. Make sure the straight path position icon is displayed.
Page 85 Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray.
Page 86 3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out.
Page 87 5. Load the original into the input tray printed side up and with the thicker edge (the side with more pages) facing first, and guide it in until it meets resistance. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew.
Page 88: Loading Passports
Note: When scanning booklets, select Booklets as the Document Size and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Parent topic:...
Page 89 1. Make sure the straight path position icon is displayed. Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards.
Page 90 2. Open the input tray. 3. Raise the input tray extension.
Page 91 4. Slide the input tray edge guides all the way out.
Page 92 5. Load the passport into the input tray printed side up and with the thicker edge (the side with more pages) facing first, and guide it in until it meets resistance. If you are using an optional passport carrier sheet, load the passport into the carrier sheet printed side up and with the thicker edge (the side with more pages) facing first, then place the carrier sheet into the input tray and guide it in until it meets resistance.
Page 94 Note: Do not use a passport carrier sheet that is scratched or has been scanned more than 3,000 times. Use only the passport carrier sheet that is designed for your product. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew.
Page 95: Loading Multiple Sizes Of Originals In The Input Tray
Note: You can also scan originals of different paper types and thickness by loading them one by one and selecting Automatic Feeding Mode on the Main Settings screen in Epson Scan 2. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
Page 96 Note: If the straight path position icon is displayed, pull the position selector to the right and tilt the scanner forward. 2. Open the input tray.
Page 97 3. Raise the input tray extension.
Page 98 4. Slide the input tray edge guides all the way out. 5. Load the originals in the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the...
Page 99 printed sides are facing up and the leading edges are aligned in the input tray (refer to the triangle on the scanner as a guide). 6. Slide the edge guides against the edges of the widest original. Original Document Specifications...
Page 100: Original Document Specifications
Parent topic: Loading Originals Related references Scanner Positions Related topics Scanning Original Document Specifications You can load original documents that meet these specifications in your product. Paper type Paper size Paper weight Loading capacity Plain paper Legal (8.5 × 14 inches 10.5 lb to 34 lb In the vertical path position [216 ×...
Page 101 Paper type Paper size Paper weight Loading capacity Paper business 2.1 × 3.4 inches (55 × 89 Up to 56 lb (210 g/m²) Vertical path position: 5 cards cards Thickness of stack: under 0.09 inches (2.4 mm) Straight path position: 1 card Receipts Width: 2 to 8.5 inches...
Page 102 • If originals are incorrectly detected as double feeds, set the DFDS Function to Off on the control panel, or select Off as the Detect Double Feed setting in Epson Scan 2. • Labels or stickers must be firmly adhered to the scanned original with no exposed glue.
Page 103: Loading Plastic And Laminated Cards In The Input Tray
Loading Plastic and Laminated Cards in the Input Tray You can load plastic and laminated cards that meet the card specifications in the input tray. 1. Make sure the straight path position icon is displayed. Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards.
Page 104 2. Open the input tray. 3. Raise the input tray extension.
Page 105 4. Slide the input tray edge guides all the way out. 5. Load plastic or laminated cards (printed side up and long edge first) into the input tray horizontally, and slide them in until they meet resistance.
Page 106: Plastic And Laminated Card Specifications
7. Select the card type and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it.
Page 107: Loading Special Originals
Paper type Paper size Paper thickness Loading capacity Plastic cards, 2.1 × 3.3 inches 0.05 inch (1.24 mm) 1 card (horizontal) embossed (ISO 7810 (54 × 85.6 mm) maximum ID-1 compliant) Plastic cards, standard 0.03 inch (0.76 mm) to (ISO 7810 ID-1 0.04 inch (1.1 mm) compliant) smaller than 0.03 inch...
Page 108 Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray.
Page 109 3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out.
Page 110 5. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 8.
Page 111 To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2. • For an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down.
Page 112 original against the binding of the carrier sheet, as shown. Otherwise, the product may not detect the correct length of the original. Note: Flip the carrier sheet over before loading it in the input tray.
Page 113 7. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original...
Page 114 Irregularly shaped original 8. Slide the edge guides against the edges of the carrier sheet.
Page 115: Special Original Specifications
9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect, Paper Skew is automatically selected as the Correct Document Skew setting.
Page 116 Paper type Paper size Paper thickness Loading capacity Irregularly shaped Up to this size: A4 (8.3 × 11.7 0.012 inch (0.3 mm) 1 carrier sheet originals inches [210 × 297 mm]) maximum (load only in a carrier (excluding the sheet) thickness of the carrier sheet) Originals that cannot...
Page 117 Originals that are wider than 8.5 inches (215.9 mm) need to be folded in half The leading edge of the original must be placed at the binding part of the carrier sheet when scanning originals longer than 11.7 inches (297 mm) Parent topic: Loading Special Originals...
Page 118: Scanning
Starting a Scan After placing your originals on your product for scanning, start scanning using one of these methods. Note: For instructions on scanning with Epson ScanSmart, see the help information in the application. Starting a Scan Using the Product Control Panel...
Page 119 • USB Drive lets you save the scanned file directly to a USB device connected to the product. • Cloud sends your scanned files to a destination that you have registered with Epson Connect. • Email lets you send scanned files through a pre-defined email server.
Page 120: Scanning To An External Usb Device
Scanning to an External USB Device You can scan an original and save the scanned image to an external USB device. 1. Place your original on the product for scanning. 2. Select the home icon, if necessary. 3. Insert a USB device into the product's external interface USB port. Note: Your USB device must meet the following maximum capacity specification: 2 TB (formatted in FAT, FAT32, or exFAT).
Page 121: Scanning To The Cloud
Starting a Scan Using the Product Control Panel Related tasks Scanning Using Presets Related topics Loading Originals Scanning to the Cloud You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect.
Page 122: Scanning To Email
Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning. 2. Select the home icon, if necessary. 3. Select Cloud. Note: You must register your product with Epson Connect to select a destination.
Page 123 Parent topic: Starting a Scan Using the Product Control Panel Related tasks Scanning a Document in Epson ScanSmart Entering Characters on the LCD Screen Registering Contacts for Email, Network, or FTP Scanning - Control Panel Registering Contacts for Email, Network, or FTP Scanning - Web Config...
Page 124: Scanning To A Connected Computer
7. Select the start icon to start scanning. Epson ScanSmart opens and your product scans the original and sends the scanned file to the connected computer. Parent topic: Starting a Scan Using the Product Control Panel...
Page 125: Control Panel Scanning Options
Related topics Loading Originals Control Panel Scanning Options Select the options you want to use for scanning. Note: Not all options or settings may be available, depending on the Scan to option selected. Option Available settings Description Image Type Color/Grayscale/B&W Select to scan images in 24-bit color, 8-bit gray, or monochrome;...
Page 126 Option Available settings Description Original Size Crop Margins for Size Adjust the cropping area when selecting Auto "Auto" Detect Scan laminated card Select when scanning laminated originals; transparent areas around the edges are also scanned Text Enhancement Emphasize light letters / Select to set the level of correction between text Remove background and background...
Page 127: Setting Up And Scanning To A Network Folder Or Ftp Server
Option Available settings Description Automatic Feeding On (Full-Auto) Select to start scanning originals automatically Mode when they are loaded in the ADF; you can scan originals continuously by adding documents in the ADF. On (Semi-Auto) Select to start scanning the first original automatically when it is loaded in the ADF;...
Page 128 First make sure you connected your product and computer to the same network. Note: If you are running a Home version of the Windows operating system, you cannot create a shared folder on your Windows desktop or in the Documents or Pictures folder unless you have created a Home Group Configuration for sharing.
Page 129: Registering Contacts For Email, Network, Or Ftp Scanning - Control Panel
Parent topic: Starting a Scan Using the Product Control Panel Related tasks Scanning a Document in Epson ScanSmart Entering Characters on the LCD Screen Registering Contacts for Email, Network, or FTP Scanning - Control Panel Registering Contacts for Email, Network, or FTP Scanning - Web Config...
Page 130 3. Select Contacts Manager. Enter the administrator password, if necessary. 4. Select Register/Delete. 5. Select Add Entry. 6. Select Add Contact. 7. Do one of the following: • To create a contact for scanning to email, select Email. • To create a location for scanning to a network folder or FTP, select Network Folder/FTP. 8.
Page 131: Registering Contacts For Email, Network, Or Ftp Scanning - Web Config
• For an FTP location, enter the FTP server port number in the Port Number field. If there is a firewall between the product and FTP server, select the Connection Mode field and select Passive Mode. 12. Select OK. Parent topic: Starting a Scan Using the Product Control Panel Related tasks Registering Contacts for Email, Network, or FTP Scanning - Web Config...
Page 132 9. Enter the following information as necessary for your contact: • Name: The name to display in your product's contact list. • Index Word: Enter a word to identify this entry when searching for it (up to 30 characters). This field is optional.
Page 133: Scanning To A Network Folder Or Ftp Server
Scanning to a Network Folder or FTP Server You can scan an image and save it to a network folder on your computer or on an FTP server using your product's control panel. You can either enter the folder path directly on the product's control panel or select a folder from the Contacts list.
Page 134: Setting Up A Wsd Port (Windows 7)
Setting Up a WSD Port (Windows 7) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 system (the port is set up automatically on Windows 11, Windows 10, and Windows 8.x).
Page 135: Scanning Using Presets
Starting a Scan Using the Product Control Panel Related tasks Registering Presets Scanning a Document in Epson ScanSmart You can scan and review documents in Epson ScanSmart. See the Epson ScanSmart help for details on how to use the application.
Page 136 • Windows 8.x: Navigate to the Apps screen and select Epson ScanSmart. • Windows 7: Click , and select All Programs. Select Epson Software > Epson ScanSmart. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart.
Page 137 You see a screen like this: Note: The RR-400W comes with a fully licensed version of the Receipt Manager software and will not show the trial software offer. The trial software offer is not available for all models in all regions.
Page 138 The scan job begins and your original feeds through the scanner. When scanning is complete, you see a screen like this: 4. You can review, edit, or reorder the scanned images as follows: • Select Scan to scan more originals. •...
Page 139: Saving A Scan
You see a screen like this: 6. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Saving a Scan as a Microsoft Office Format File Parent topic: Starting a Scan...
Page 140: Attaching A Scan To Email
• Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment.
Page 141: Sending A Scan To A Cloud Service
Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. Internet access is required.
Page 142: Printing A Scan
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: •...
Page 143: Saving A Scan As A Microsoft Office Format File
You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer, click the checkbox.
Page 144: Selecting Epson Scansmart Settings
• Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson Product Changing the Scan Settings...
Page 145: Changing The Epson Product
Starting a Scan Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.
Page 146: Changing The Scan Settings
Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. 1. Click the Settings button. You see a screen like this: 2. On the Scanner Settings tab, click Scan Settings.
Page 147 You see a screen like this: 3. Change the settings as necessary and click Save. Note: Select the Automatic Feeding Mode checkbox if you want scanning to start automatically when originals are loaded in the ADF.
Page 148: Software Settings Required For Special Originals
Settings tab. For more details on each feature, see the help on the screen displayed. Note: Some options may not be available depending on other settings you made. Parent topic: Selecting Epson ScanSmart Settings Software Settings Required for Special Originals Select the following settings according to the type of original being scanned.
Page 149: Changing The File Name Settings
Customize in the Document Size list and create the size manually. Envelopes Set Detect Double Feed to Off. Parent topic: Selecting Epson ScanSmart Settings Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button.
Page 150: Changing The Save Settings
• Select the OCR language (the default language is English). • Select the date format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the...
Page 151 You see a screen like this: 2. Click the Save Settings tab.
Page 152: Save Settings
Note: If you want the folder to open after the file is saved, click the checkbox. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved as PDFs or JPEGs.
Page 153 Setting Options Description General Generate PDF/A File Creates a PDF that conforms to PDF/A-1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images Security Open File Password Set a password to open the file Protect Property Settings Sets a password to protect file properties and allows for restrictions on...
Page 154: Customizing Action Icons
Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize how the scan action icons are displayed on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen.
Page 155: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 156 2. Select your product. Note: In certain programs, you may need to select your product as the "source" first. If you see a Select Source option, choose it and select your product. With Windows, do not select a WIA option for your product;...
Page 157 You see an Epson Scan 2 window like this:...
Page 158: Starting A Scan From A Smartphone Or Tablet
Starting a Scan Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection. Note: Epson Smart Panel does not support scanning with a carrier sheet, or scanning originals longer than 15.5 inches (393.7 mm).
Page 159: Using Mopria Scan
Some Amazon Fire tablets also use Mopria Scan. 1. Connect your Epson product to your wireless network. See the link at the end of this section. 2. On your Android device, download the Mopria Scan app from Google Play.
Page 160 Note: You can only scan using AirPrint on a macOS system. The iOS operating system does not support scanning with AirPrint. 1. Load your originals. 2. Connect the product to the same network that your Mac is connected to, or connect the product to your Mac with a USB cable.
Page 161: Cleaning And Transporting Your Product
Epson Scan 2 Utility. By default, a notification is sent after every 5,000 scans. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Page 162 Caution: Be careful not to get your hands or hair caught in the gears or rollers when cleaning the inside the scanner. Otherwise, injury could occur. Note: Clean inside your product while it is turned on. 1. Open the vertical path cover. Note: When opening the vertical path cover, hold the area indicated to avoid touching the antistatic brush.
Page 163 2. Wipe the rollers and plastic rollers with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Do not spray liquid directly into the scanner. Be careful not to touch the antistatic brush when wiping the rollers. If the brush becomes bent it cannot eliminate static electricity, and this may cause the output originals to stick to each other.
Page 164 4. Wipe the 8 rollers shown with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Do not spray liquid directly into the scanner.
Page 165 5. Close the scanner cover with both hands. Then, close the vertical path cover and then the input tray, in that order.
Page 166 7. Open the input tray, and pull the lever to open the scanner cover. 8. Use a genuine Epson cleaning kit or a soft, lint-free cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with...
Page 167 Epson cleaning kit with a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not use brushes or hard tools to clean the scanner glass. Any scratches on the glass may affect the scan quality.
Page 168 Caution: Do not use liquid or glass cleaner on the cotton swab. Note: The ultrasonic sensors do not normally require maintenance. However, if multiple feed errors occur frequently, it is possible that dust that has accumulated around the ultrasonic sensors is being mistakenly detected as a multiple feed error.
Page 169 10. Open the cover and remove the separation roller. 11. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
Page 170 13. Open the cover, then remove the pickup roller. 14. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry...
Page 171 15. Replace the pickup roller. 16. Close the scanner cover with both hands. Then, close the input tray. 17. Reset the number of scans after cleaning. Resetting the Number of Scans After Cleaning Parent topic: Cleaning and Transporting Your Product Related references Optional Accessories and Replacement Parts Related tasks...
Page 172: Resetting The Number Of Scans After Cleaning
• Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 >...
Page 173 You see a screen like this: 4. Select the Regular Cleaning Alert checkbox and click the Reset button. Note: You cannot reset if Regular Cleaning Alert is not selected. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning Inside Your Product...
Page 174: Replacing The Rollers
Replacing the Rollers Replace the roller assembly kit (A: separation roller, B: pickup roller) when the number of scans exceeds the life cycle of the rollers. Check the roller counter to see when you need to replace the rollers. Note: Replace the rollers while the scanner is turned on. 1.
Page 175 2. Press down on the separation roller cover latch and pull up the cover to remove it.
Page 176 3. Lift up the separation roller and slide it to the left to remove it. Note: Do not use force to pull out the separation roller; doing so may damage the inside of the product.
Page 177 4. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place.
Page 178 5. Attach the separation roller cover as shown. Insert the axis on the upper side of the cover into the grooves, and then close the cover firmly.
Page 179 Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 6. Open the cover of the pickup roller.
Page 180 7. Slide the pickup roller to the right and lift up to remove it.
Page 181 8. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Lower the pickup roller, and then slide it to the back. Make sure the notches are aligned.
Page 182 9. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
Page 183 10. Close the scanner cover with both hands, then close the input tray. 11. Reset the roller counter. Note: Make sure to dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not disassemble them. Resetting the Roller Counter Parent topic: Cleaning and Transporting Your Product...
Page 184: Resetting The Roller Counter
• Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 >...
Page 185: Transporting Your Product
You see a screen like this: 4. Click Reset under Roller Assembly Kit. The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Rollers Transporting Your Product If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here.
Page 186 2. Disconnect any connected cables. 3. Close the input tray extension and the input tray. Note: Make sure the output tray paper support is securely closed. 4. Pull the position selector on the back of the product to the right, and tilt the scanner forward into the vertical path position.
Page 187 If you need to move the scanner, carry it as shown here. Note: Make sure to disconnect all cables, stow the input and output tray paper supports, and place the scanner in the vertical path position. Parent topic: Cleaning and Transporting Your Product...
Page 188: Administering Your Product
You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product. Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app.
Page 189: Restricting Features Available For Users
You can set an administrator password using your product's control panel, Web Config, or EpsonNet Config. You use the same administrator password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config and select the Product Security tab.
Page 190: Locking The Control Panel Using Web Config
Note: Be sure to remember the administrator password you set. If you forget your password, you will not be able to reset it and you will need to contact Epson. 5. Click OK. Note: To restore the administrator password to the default value, select Restore Default Settings on the Change Administrator Password screen.
Page 191: Disabling Network Scanning
Accessing the Web Config Utility Preventing PC Connection via USB Disabling Network Scanning You can make the following settings in Web Config to disable network scanning using Epson Scan 2 from your computer. 1. Access Web Config and select the Scan tab.
Page 192: Configuring Product Settings
Related tasks Accessing the Web Config Utility Setting Up a WSD Port (Windows 7) Scanning Using WSD - Windows Configuring Product Settings Follow the instructions in these sections to configure your product's control panel settings using the Web Config software. Checking Status Information Configuring Email Notification Managing the Network Connection...
Page 193: Configuring Email Notification
Configuring Email Notification You can configure email notifications using Web Config so you can receive alerts by email when certain events occur on the product. You can register up to 5 email addresses and select the events for which you want to be notified. 1.
Page 194: Managing The Network Connection
Note: Make sure the product is not in use and clear any errors on the LCD screen before starting the update. You can also update the firmware using Epson Device Admin. See the Epson Device Admin help for more details.
Page 195: Importing And Exporting Product Settings
Importing and Exporting Product Settings Follow the instructions in these sections to import and export your product's settings using the Web Config software. Exporting Settings Using Web Config Importing Settings Using Web Config Parent topic: Administering Your Product Exporting Settings Using Web Config You can export your product's settings and optionally encrypt the settings file with a password.
Page 196: Using Your Product On A Secure Network
Using a Digital Certificate Configuring SSL/TLS Communication Configuring IPsec/IP Filtering Connecting the Product to an IEEE 802.1X Network Using Epson Device Admin Configuration Software Parent topic: Administering Your Product Configuring Protocols and Services in Web Config You can enable or disable protocols using Web Config.
Page 197: Protocol Settings
3. Select or deselect the checkbox next to the service name to enable or disable a protocol. 4. Configure any other available protocol settings. 5. Click Next. 6. Click OK. After the protocols restart, the changes are applied. Parent topic: Using Your Product on a Secure Network Related tasks Accessing the Web Config Utility...
Page 198 Setting Options/Description Location Displays the Bonjour location name Wide-Area Bonjour Enables the Wide-Area Bonjour protocol; register all products on the DNS server to locate them over the segment SLP Settings Setting Options/Description Enable SLP Enable the SLP function to use the Push Scan function and network searching in EpsonNet Config WSD Settings Setting...
Page 199: Using A Digital Certificate
Community Name (Read Only) Enter 0 to 32 ASCII characters Community Name (Read/Write) Enter 0 to 32 ASCII characters Allow access from Epson tools Allow information to be written from Epson tools such as Epson Device Admin SNMPv3 Settings Setting Options/Description...
Page 200: About Digital Certification
Parent topic: Using Your Product on a Secure Network About Digital Certification You can configure the following digital certificates for your network using Web Config: CA-signed Certificate You can ensure secure communications using a CA-signed certificate for each security feature. The certificates must be signed by and obtained from a CA (Certificate Authority).
Page 201: Csr Setup Settings
7. In the CSR section, click the Download option that matches the format specified by your certificate authority to download the CSR. Caution: Do not generate another CSR or you may not be able to import a CA-signed certificate. 8. Submit the CSR to the certificate authority following the format guidelines provided by that authority. 9.
Page 202: Csr Import Settings
Setting Options/Description Common Name Enter a name or static IP address from 1 to 128 characters long. The first element is stored to the common name, and other elements are stored to the alias field of the certificate subject. For example: Scanner's IP address: 192.0.2.123, Scanner name: EPSONA1B2C3 Common Name:...
Page 203 Certificate format Setting descriptions PEM/DER format obtained from a computer Private Key: Configure a private key Password: Do not configure CA Certificate 1/CA Certificate 2: Optional PKCS#12 format obtained from a computer Private Key: Do not configure Password: Optional CA Certificate 1/CA Certificate 2: Do not configure CA-signed Certificate Import Settings Setting...
Page 204: Deleting A Ca-Signed Certificate
Setting Description CA Certificate 2 If your certificate’s format is Certificate (PEM/DER), import a certificate from the same certificate authority that issued CA Certificate 1. Specify a file if necessary. Parent topic: Using a Digital Certificate Deleting a CA-signed Certificate You can delete an imported CA-signed certificate with Web Config when the certificate expires or if you have no more need for an encrypted connection.
Page 205: Importing A Ca Certificate
4. Select a validity period for the certificate as the Certificate Validity (year) setting. 5. Click Next. You see a completion message. 6. Click OK. 7. Click Confirm to verify the certificate information. Parent topic: Using a Digital Certificate Related tasks Accessing the Web Config Utility Importing a CA Certificate You can import a CA certificate using Web Config.
Page 206: Configuring Ssl/Tls Communication
Related tasks Accessing the Web Config Utility Configuring SSL/TLS Communication Follow the instructions in these sections to configure SSL/TLS communication using Web Config. Configuring SSL/TLS Settings Configuring a Server Certificate for the Product Parent topic: Using Your Product on a Secure Network Configuring SSL/TLS Settings If your product supports HTTPS, you can configure SSL/TLS to encrypt communications with your product.
Page 207: Configuring Ipsec/Ip Filtering
4. Click Next. You see a confirmation message. 5. Click OK. Parent topic: Configuring SSL/TLS Communication Related tasks Accessing the Web Config Utility Configuring IPsec/IP Filtering Follow the instructions in these sections to configure IPsec/IP traffic filtering using Web Config. About IPsec/IP Filtering Configuring the Default IPsec/IP Filtering Policy Configuring the Group IPsec/IP Filtering Policies...
Page 208: Configuring The Group Ipsec/Ip Filtering Policies
5. Click Next. You see a confirmation message. 6. Click OK. Parent topic: Configuring IPsec/IP Filtering Related tasks Accessing the Web Config Utility Configuring the Group IPsec/IP Filtering Policies You can configure group policies for IPsec/IP traffic filtering using Web Config. 1.
Page 209 Setting Options/Description IKE Version Select the version of the Internet Key Exchange (IKE) protocol that matches your network environment Authentication Method Select an authentication method, or select Certificate if you have imported a CA-signed certificate Pre-Shared Key If necessary, enter a pre-shared key between 1 and 127 characters long Confirm Pre-Shared Key Confirm the pre-shared key you entered...
Page 210 Group Policy Settings Setting Options/Description Access Control Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through IPsec to permit IPsec packets to pass through Local Address(Scanner) Select an IPv4 or IPv6 address that matches your network environment;...
Page 211 Setting Options/Description Remote Port If you selected Port Number as the Method of Choosing Port option, and TCP or UDP for the Transport Protocol option, enter the port numbers that control sending packets (up to 10 ports), separated by commas, for example 25,80,143,5220;...
Page 212 You cannot use IPv6 link-local addresses. Group Policy Guidelines Service name Protocol type Local/Remote port Controls these operations number — — All services ENPC 3289/Any port Searching for a product from applications such as Epson Device Admin and the scanner driver...
Page 213: Ipsec/Ip Filtering Configuration Examples
Service name Protocol type Local/Remote port Controls these operations number SNMP 161/Any port Acquiring and configuring MIB from applications such as Epson Device Admin and the scanner driver Any port/5357 Controlling WSD WS-Discovery 3702/Any port Searching for a product from WSD...
Page 214: Configuring An Ipsec/Ip Filtering Certificate
Default policy: • IPsec/IP Filtering: Enable • Access Control: Refuse Access Group policy: • Enable this Group Policy: Select • Access Control: Permit Access • Remote Address(Host): Client IP address • Method of Choosing Port: Service Name • Service Name: Select ENPC, SNMP, HTTP (Local), HTTPS (Local), and Network Scan Receiving Access from a Specified IP Address only In these examples, the client will be able to access and configure the product in any policy configuration.
Page 215: Connecting The Product To An Ieee 802.1X Network
Related tasks Accessing the Web Config Utility Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X network using Web Config. Configuring an IEEE 802.1X Network IEEE 802.1X Network Settings Configuring a Certificate for an IEEE 802.1X Network Parent topic: Using Your Product on a Secure Network...
Page 216: Configuring A Certificate For An Ieee 802.1X Network
Setting Options/Description EAP Type Select one of these authentication methods for connections between the product and a RADIUS server: EAP-TLS or PEAP-TLS: You must obtain and import a CA- signed certificate PEAP/MSCHAPv2 or EAP-TTLS: You must configure a password User ID Enter an ID between 1 and 128 ASCII characters for authentication on a RADIUS server Password...
Page 217: Using Epson Device Admin Configuration Software
With Windows, you can discover and monitor remote devices, and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support...
Page 218: Solving Problems
Solving Scanning Problems Solving Network Scanning Problems Solving Scanned Image Quality Problems Checking Your Applications Resetting the Epson Scan 2 Settings Uninstall Your Product Software Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen.
Page 219 • Make sure the product is connected correctly and the latest the scanner and the computer version of Epson ScanSmart is installed on your computer. (USB or network) - Installation of • Make sure the AC adapter is securely connected to the product the necessary software - Power and an electrical outlet.
Page 220: Solving Scanning Problems
Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Product Does Not Turn On or Turns Off Unexpectedly Scanner Button Does Not Work as Expected...
Page 221: Scanner Button Does Not Work As Expected
• If you are connecting your scanner via USB, make sure the USB cable between the computer and scanner is connected in the correct orientation. • For Wi-Fi scanning, confirm that your scanner is paired with your computer. Open Epson ScanSmart, click Change and select the scanner you want to use.
Page 222: Scanning Software Does Not Operate Correctly
• Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary. Parent topic: Solving Scanning Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system.
Page 223: Cannot Start Epson Scan 2
• Make sure the PC Connection via USB setting is not disabled on the control panel. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
Page 224: Paper Feeding Problems
Paper Feeding Problems If you have problems feeding originals in your product, try these solutions: • If there is a jammed original inside the scanner, open the scanner cover or vertical path cover and remove the original. • Make sure the scanner is in the correct position for the type of original being scanned. See the link at the end of this section to see which position is appropriate for your original.
Page 225 • Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time. • If you see a double feed error in the Epson Scan 2 window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Page 226: Paper Jam Problems
Note: Do not change the scanner position while scanning, otherwise the original will get jammed. Note: You cannot scan long paper (15.5 inches (393.7 mm) or more) from the control panel. Epson Smart Panel also does not support scanning originals more than 15.5 inches (393.7 mm) in length.
Page 227 4. Pull down the cover open lever and open the scanner cover. 5. Gently pull out any jammed originals from inside the product.
Page 228 6. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow. Note: Make sure there is no paper inside the scanner.
Page 229 7. Close the scanner cover with both hands. Then, close the vertical path cover.
Page 230 Caution: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 8. Carefully follow all loading instructions when you reload originals. Straight Path Position 1. Turn off your product. 2.
Page 231 4. Gently pull out any jammed originals from inside the product. 5. If you cannot pull originals straight up, carefully pull out any jammed originals from the output slot in the direction of the arrow.
Page 232 Note: Make sure there is no paper inside the scanner. 6. Close the scanner cover with both hands. Important: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 7.
Page 233 Replacement on the home screen, and then check the number of scans displayed under Roller Replacement. To check from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans under Roller Assembly Kit.
Page 234: Paper Protection Does Not Work Correctly
Related references Original Document Specifications Plastic and Laminated Card Specifications Special Original Specifications Scanner Positions Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Related tasks Cleaning Inside Your Product Replacing the Rollers Related topics Loading Originals Paper Protection Does Not Work Correctly To reduce damage to the original, the Paper Protection feature immediately stops scanning if a paper feed error is detected.
Page 235: Cannot Send Scans To A Cloud Service
• The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2. • If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may have automatically slowed down to protect the scanner mechanism from overheating or becoming damaged.
Page 236: Solving Network Scanning Problems
• If network communication was interrupted while starting Epson Scan 2 or Epson ScanSmart, exit Epson Scan 2 or Epson ScanSmart, wait a few seconds, and restart the program. If Epson Scan 2 or Epson ScanSmart cannot restart, turn off your scanner, turn it back on, and try starting the program...
Page 237: Product Cannot Connect To A Wireless Router Or Access Point
Restart the scanner. • If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add.
Page 238 • Make sure Epson ScanSmart is installed. • If you cannot start scanning from a smart device, make sure the product and smart device are connected correctly. Use the Epson Smart Panel to check the connection status for the smart device and the product.
Page 239: Cannot Access Web Config
Cannot Access Web Config If you cannot access Web Config on your product, try these solutions: • Make sure your product is turned on and connected to your network using the correct IP address. Verify the connection using your product control panel. •...
Page 240: Forgot The Administrator Password
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 241: Cannot Save A Scan To A Shared Folder Over A Network
Parent topic: Solving Network Scanning Problems Related concepts Uninstall Your Product Software Wi-Fi Direct (Simple AP) Mode Setup Cannot Save a Scan to a Shared Folder Over a Network If you cannot save a scan to a shared folder when scanning over a network, or saving takes a very long time, try these solutions: •...
Page 242: Solving Scanned Image Quality Problems
If an image from the back of a thin original appears in your scanned image, make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. You can also select the Remove Background setting in Epson Scan 2.
Page 243: Image Is Distorted Or Blurry
• Set the scanning resolution between 200 and 600 dpi. • If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments.
Page 244: Ripple Patterns Appear In An Image
• Remove any dirt from your original. • Enable the Detect Glass Dirt setting in the Epson Scan 2 Utility. You can also enable Glass Dirt Detection on the product's control panel (Settings > Scanner Settings > Glass Dirt Detection > On- Low or On-High).
Page 245: Scanned Image Is Cropped
Solving Scanned Image Quality Problems Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem, initialize the scanner driver (Epson Scan 2) settings using Epson Scan 2 Utility. Note: Epson Scan 2 Utility is one of the applications supplied with the scanner software.
Page 246: Checking Your Applications
• Epson ScanSmart • Scanner driver (Epson Scan 2) • EPSON Software Updater • Note: When you set up the scanner using the installer, the scanner driver (Epson Scan 2) is automatically installed. Checking Your Applications for Windows Checking Your Applications for Mac OS...
Page 247: Updating Applications And Firmware
, then select Epson Software > EPSON Software Updater. • Windows 8.x: Enter the application name in the search charm, and then select the displayed icon. • Windows 7: Click the start button, and then select All Programs or Programs > Epson Software > EPSON Software Updater.
Page 248: Resetting The Epson Scan 2 Settings
USB cable to update the firmware. If you cannot update over the network, try this method. Note: Make sure Epson Scan 2 is installed on your computer. If Epson Scan 2 is not installed, download the software from the Epson website and install it on your computer.
Page 249: Uninstall Your Product Software
• Windows 7: Click , and select All Programs. Select EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Click the Other tab.
Page 250: Uninstalling Product Software - Mac
8. To reinstall your product software, see the Start Here sheet for instructions. Note: If you find that re-installing your product software does not solve a problem, contact Epson. If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller.
Page 251: Where To Get Help (U.s. And Canada)
(U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems Where to Get Help (Latin America)
Page 252 You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: • Product name • Product serial number (located on a label on the product) •...
Page 253 Note: For help using any other software on your system, see the documentation for that software for technical support. Purchase Supplies and Accessories You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.
Page 254: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 255: General Specifications
Note: Mac OS may not support some applications and features; the UNIX File System (UFS) for Mac OS is not supported and Fast User Switching on Mac OS or later is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.),...
Page 256: Dimension Specifications
Scanning resolution 600 dpi (main scan) 600 dpi (sub scan) Output resolution 50 to 1200 dpi in 1 dpi increments (when scanning with a computer) Note: Available resolutions may vary depending on the scanning method. Color Depth Color: 30 bits per pixel internal (10 bits per pixel per color) 24 bits per pixel external (8 bits per pixel per color) Grayscale: 10 bits per pixel internal...
Page 257: Electrical Specifications
Parent topic: Technical Specifications Electrical Specifications Scanner Note: Check the label on the product and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated DC input power supply DC 24 V voltage Rated DC input current Power consumption...
Page 258: Environmental Specifications
Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 41 to 95 °F (5 to 35 °C) Storage: –13 to 140 °F (–25 to 60 °C) Humidity Operating: 15 to 80% RH (non-condensing) Storage: 15 to 85% RH Operating conditions Ordinary office or home conditions Note: Avoid operating the product in direct sunlight, near a strong light source, or in extremely dusty conditions.
Page 259 Note: Wi-Fi Direct supports only WPA2-PSK (AES). Security Protocol IEEE802.1X Connection device must comply with IEEE802.1X IPsec/IP Filtering SSL/TLS HTTPS (Server/Client) SMTPS (STARTTLS, SSL/TLS) SNMPv3 Network Features and IPv4/IPv6 Support Epson ScanSmart IPv4 Epson Connect (Scan to Cloud) IPv4 AirPrint IPv4, IPv6 Parent topic: Technical Specifications...
Page 260: Safety And Approvals Specifications
• Manufacturer: Seiko Epson Corporation. • Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 261 Av. Perú esq. Río de Janeiro, Barrios Las Mercedes, Asunción, Paraguay Imported by: Sol Control S.R.L. Av. Gral. Bernardino Caballero 810 esq. Celsa Speratti, Asunción, Paraguay Notice for Peru Product Model: ES-C380W (J441C ) Brand: EPSON This product uses the following WLAN module: WLAN Module Model: J26H005 FCC ID: BKMFBJ26H005...
Page 262: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 263 • After replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not disassemble them. • Never disassemble, modify, or attempt to repair the product or a product option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as pacemakers, automatic doors, or fire alarms.
Page 264 ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in the product's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating.
Page 265: Wireless Connection Safety Instructions
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 266: Restrictions On Copying
(Settings > System Administration > Restore Default Settings > All Settings) or Web Config. If you have forgotten the password and cannot restore it to the default settings, contact Epson for help. Note: Resetting the administrator password also resets the user name.
Page 267: Default Delay Times For Power Management For Epson Products
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
Page 268 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 269 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 270: Trademarks
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i)
Page 271: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 272: A Note Concerning Responsible Use Of Copyrighted Materials
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

Epson ES-C380W User Manual

Quick Links

Related Manuals for Epson ES-C380W

Summary of Contents for Epson ES-C380W

Table of Contents